Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | |||||
| PIT5074F | 05/01/2012 | 10044242 | Gm: j-35616-64b terminal test probe and replacement terminal. also included models verano, regal, lacrosse, cts, srx, volt, sonic, malibu, impala, equinox, cruze, avalanche, tahoe suburban, silverado, sierra, yukon, and terrain for model | 05/24/2012 | |
| PI-0412 | 03/01/2011 | 10044124 | General motors: due to the parasitic drain/discharge on 2011 vehicles and trucks, a no crank/no start and dead battery would occur. cadillac sts and chevrolet volt not included. *pe | 05/14/2012 | |
| PIT-5024 | 08/01/2010 | 10036284 | Chevrolet/gmc: loss of engine power acceleration intermitted electrical issues including door locks cycle ipc indicators dash lights flash. *pe | 03/11/2011 | |
| ELECTRICAL SYSTEM - BATTERY | |||||
| PI-0412 | 03/01/2011 | 10044124 | General motors: due to the parasitic drain/discharge on 2011 vehicles and trucks, a no crank/no start and dead battery would occur. cadillac sts and chevrolet volt not included. *pe | 05/14/2012 | |
| PB-11004 | 01/01/2011 | 10038575 | Gm: an improper software calibration may cause the instrument panel to light up continuously even when the ignition is off. 2011 equinox/terrain. *rm | 06/21/2011 | |
| PB-11004 | 01/01/2011 | 10038575 | Ready | 06/21/2011 | |
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| PB-11004 | 01/01/2011 | 10038575 | Ready | 06/21/2011 | |
| PB-11004 | 01/01/2011 | 10038575 | Gm: an improper software calibration may cause the instrument panel to light up continuously even when the ignition is off. 2011 equinox/terrain. *rm | 06/21/2011 | |
| ELECTRICAL SYSTEM - STARTER ASSEMBLY - SOLENOID | |||||
| PIP-4583G | 08/01/2011 | 10041504 | Buick/cadillac/chevrolet/gmc: valve, control solenoid will be placed on restriction. *pe | 10/04/2011 | |
| ELECTRICAL SYSTEM - WIRING | |||||
| PIP-4924 | 07/01/2011 | 10041933 | Buick/cadillac/chevrolet/saturn/gmc: there are injector codes on vehicle if exhibiting misfire and ses light is on. *pe | 11/16/2011 | |
| PI-0269A | 05/01/2011 | 10038684 | Ready | 06/27/2011 | |
| PI-0269A | 05/01/2011 | 10038684 | Gm: check engine light is on with a stored trouble code. *rm | 06/27/2011 | |
| ELECTRICAL SYSTEM - WIRING - FRONT UNDERHOOD | |||||
| PIP-4924 | 07/01/2011 | 10041933 | Buick/cadillac/chevrolet/saturn/gmc: there are injector codes on vehicle if exhibiting misfire and ses light is on. *pe | 11/16/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 08/20/2011 | 8000 | 1 | |
| My truck experienced it's first problem in august of 2011. i had only had my truck for six months. the truck was entering onto the expressway and as i was pressing the gas the truck begin to stall. the reduced engine light came on and the truck decelerates and cut off. we were blessed that we were able to get to right shoulder of the road. we waited about ten minutes, the truck finally started and the engine light remained on. i contacted the dealer and took the truck in as soon as i could get an appointment. was told the truck was fixed and since i have been in five times for the same problem. the fact that the truck decelerates while driving on the expressway is enough that i don't want to drive the truck. i have been using other peoples cars and trucks because i don't want to put mine on the expressway out of own. it is a death trap waiting to happen and anyone driving a terrain should be made aware of the problem. the service department did everything possible and had to contact manufacturer about the problem and they could not narrow down the problem. they have replaced so many parts at this point i have lost track of things that have been replaced. this truck is not safe and the problem is not been resolved. the car still idles and shakes and no one plans to find out why as long as the engine light is not on. no one wants to take responsibility for this issue and it is really disappointing that the manufacturer would rather not deal with this problem and wait for a fatality to occur before looking into. you would think they would learn from toyota and take customers lives seriously. would they put there families in this truck ? i just want them to take the truck back because i don't want to use my life as an example for a defective truck. *tr | |||
| 08/20/2011 | 8000 | ||
| My truck experienced it's first problem in august of 2011. i had only had my truck for six months. the truck was entering onto the expressway and as i was pressing the gas the truck begin to stall. the reduced engine light came on and the truck deaccelerated and cut off. we were blessed that we were able to get to right shoulder of the road. we waited about ten minutes, the truck finally started and the engine light remained on. i contacted the dealer and took the truck in as soon as i could get an appointment. was told the truck was fixed and since i have been in five times for the same problem. the fact that the truck deaccelerates while driving on the expressway is enough that i don't want to drive the truck. i have been using other peoples cars and trucks because i don't want to put mine on the expressway out of own. it is a death trap waiting to happen and anyone driving a terrain should be made aware of the problem. the service department did everything possible and had to contact manufacturer about the problem and they could not narrow down the problem. they have replaced so many parts at this point i have lost track of things that have been replaced. this truck is not safe and the problem is not been resolved. the car still idles and shakes and no one plans to find out why as long as the engine light is not on. no one wants to take responsiblity for this issue and it is really disappointing that the manufacturer would rather not deal with this problem and wait for a fatality to occur before looking into. you would think they would learn from toyota and take customers lives seriously. would they put there families in this truck ? i just want them to take the truck back because i don't want to use my life as an example for a defective truck. | |||
| 10/15/2011 | 1500 | ||
| The select the parts wont let me enter the description. when my vehicle is in cruise control the switch can be accidently slightly touched and will shut off the cruise control causing the vehicle to immediately slow down without any warning to the vehicle behind me since the brake lights do not come on. i really feel that this is a safety related issue. gmc has a new cruise control switch for 2012 which is a push on and push off switch which alleviates this problem. i have contacted gmc and they informed that there is no plan to retrofit the 2011 terrain with the new 2012 switch. please advise! gmc knows that the toggle switch was faulty and replaced it with a push om push off switch. i just want my vehicle to be safe. | |||
| 02/18/2011 | 3000 | 1 | |
| The 4 phone system developed static either bluetooth connection or using the onstar phone system. over several months i changed phones at least 4 times. the static gets progessively worse as speed of the vehicle increase. at 70 miles per hour when a call is made from the vehicle the person on the other end can barely make out wha the person in the vehicle is saying. the vehicle has been in two separate dealerships. vcim and microphone have been replaced twice. gm customer service tells me that it is a technology issue and they are not responsible for it. gm did work on it right up to the 36,000mile bumper to bumper. it was then their field engineer declared the system operated fine and there was no problem. since then gm refuses to work on it. their engineer made 1 phone call from the car for less than 4 minutes but put 86 miles on it and left it out of gas. sitting still the system is static free. moving it is almost useless. this is the safety aspect that bothers me is we purchased vehicle ($31,000.00) for bluetooth handsfree and onstar both of which are nearly useless at speed and gm refuses to do anything about it. this has been ongoing for 1.5 years. i have spent countelss hundreds of dollars on different phones and my time trying to get this issue fixed. gm customer service is useless at any speed. if they advertise handsfree and bluetooth it should work. safety wise this is an issue because my wife has to resort to holding her phone while driving if she wants to be heard. i am afraid there is a more serious issue that will disable the onstar in an emergency. the public has been sold technology by all of the automakers. they tout it on tv but when it comes to it they won't fix it when it breaks. *tr | |||
| 02/18/2011 | 3000 | ||
| The handsfree phone system developed static either bluetooth connection or using the onstar phone system. over several months i changed phones at least 4 times. the static gets progessively worse as speed of the vehicle increase. at 70 miles per hour when a call is made from the vehicle the person on the other end can barely make out wha the person in the vehicle is saying. the vehicle has been in two separate dealerships. vcim and microphone have been replaced twice. gm customer service tells me that it is a technology issue and they are not responsible for it. gm did work on it right up to the 36,000mile bumper to bumper. it was then their field engineer declared the system operated fine and there was no problem. since then gm refuses to work on it. their engineer made 1 phone call from the car for less than 4 minutes but put 86 miles on it and left it out of gas. sitting still the system is static free. moving it is almost useless. this is the safety aspect that bothers me is we purchased vehicle ($31,000.00) for bluetooth handsfree and onstar both of which are nearly useless at speed and gm refuses to do anything about it. this has been ongoing for 1.5 years. i have spent countelss hundreds of dollars on different phones and my time trying to get this issue fixed. gm customer service is useless at any speed. if they advertise handsfree and bluetooth it should work. safety wise this is an issue because my wife has to resort to holding her phone while driving if she wants to be heard. i am afraid there is a more serious issue that will disable the onstar in an emergency. the public has been sold technology by all of the automakers. they tout it on tv but when it comes to it they won't fix it when it breaks. | |||
| 07/10/2011 | 4100 | ||
| Tl* the contact owns a 2011 gmc terrain. the contact stated while driving 40 mph the vehicle stalled. the contact had to drive the vehicle to a safe place, turn it off and restart it. the contact took the vehicle to the dealer who was unable to duplicate the failure. the dealer stated if the vehicle stalled again she should bring the vehicle back. the contact stated the vehicle was unsafe to drive. the failure mileage was 4,100. | |||
| 07/10/2011 | 4100 | ||
| Tl- the contact owns a 2011 gmc terrain. the contact stated while driving 40 mph the vehicle stalled. the contact had to drive the vehicle to a safe place, turn it off and restart it. the contact took the vehicle to the dealer who was unable to duplicate the failure. the dealer stated if the vehicle stalled again she should bring the vehicle back. the contact stated the vehicle was unsafe to drive. the failure mileage was 4,100. rvk | |||
| 07/10/2011 | 4100 | ||
| Tl. the contact owns a 2011 gmc terrain. the contact stated while driving 40 mph the vehicle stalls. the contact had to pull over to a safe place and restart the vehicle. the contact took the vehicle to the dealer and the dealer can not duplicate the issue. the dealer stated if the vehicle stalls again bring the vehicle back. the contact stated the vehicle was unsafe to drive. the failure mileage was 4,100. jo | |||
| 07/10/2011 | 4100 | ||
| Tl. the contact owns a 2011 chevrolet terrain. the contact stated while driving 40 mph the vehicle stalls. the contact had to pull over to a safe place and restart the vehicle. the contact took the vehicle to the dealer and the dealer can not duplicate the issue. the dealer stated if the vehicle stalls again bring the vehicle back. the contact stated the vehicle was unsafe to drive. the failure mileage was 4,100. jo | |||