Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| PI-0312A | 03/01/2012 | 10043933 | Chevrolet/gmc: fluid leak from transfer case (ptu) vent. *kb | 05/02/2012 | |
| PI-0324-C | 04/17/2012 | 10043647 | Gmc/chevrolet/buick: transmission pump needs inspecting due to engine cranking but fails to start, has no forward, no reverse, transmission leaks, hard shift and no cranking. *pe | 04/17/2012 | |
| PIP-4990 | 12/01/2011 | 10043320 | Buick/chevrolet/gmc/pontiac/saturn: some model year vehicles may experience service engine soon (ses) lamp illuminated. issue may be caused by the control solenoid/module assembly or may have damaged or poor terminals for under hood fuse | 03/13/2012 | |
| SB-11-06-01-002A | 12/01/2011 | 10043306 | Gmc/buick/chevrolet: noise can be heard coming from rear of engine when hood is open or while vehicle is idling. *pe | 03/12/2012 | |
| PIT-5109 | 08/01/2011 | 10041436 | Gmc/chevrolet: ses/mil indicator not illuminated and fuel gauge is erratic and fluctuating. *pe | 10/03/2011 | |
| PI-0269A | 05/01/2011 | 10038684 | Ready | 06/27/2011 | |
| PI-0269A | 05/01/2011 | 10038684 | Gm: check engine light is on with a stored trouble code. *rm | 06/27/2011 | |
| PIP-4495C | 03/01/2011 | 10038510 | Ready | 06/16/2011 | |
| PIP-4495C | 03/01/2011 | 10038510 | Gm: there may be noise coming from the cylinder head, because of low oil pressure which is caused by debris. *rm | 06/16/2011 | |
| PIP-4716A | 02/01/2011 | 10038511 | Gm: there may be a short rattle noise from the front of the engine when it is started. it could be a problem with cam phasers or the engine belt. *rm | 06/16/2011 | |
| PIP-4716A | 02/01/2011 | 10038511 | Ready | 06/16/2011 | |
| PI-0090B | 03/01/2011 | 10038345 | Gm: there may be an intermittent engine hesitation or flutter. the camshaft sensor terminals likely have poor connections. *rm | 06/15/2011 | |
| PI-0090B | 03/01/2011 | 10038345 | Ready | 06/15/2011 | |
| PI-0202A | 11/01/2010 | 10037310 | Ready | 05/18/2011 | |
| PI-0202A | 11/01/2010 | 10037310 | Gm: there is a rattle/knock noise coming from the front of the engine at idle when the vehicle has warmed up. *rm | 05/18/2011 | |
| PIT-5024 | 08/01/2010 | 10036284 | Chevrolet/gmc: loss of engine power acceleration intermitted electrical issues including door locks cycle ipc indicators dash lights flash. *pe | 03/11/2011 | |
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||||
| SB-11195 | 06/01/2011 | 10040502 | Ready | 08/31/2011 | |
| SB-11195 | 06/01/2011 | 10040502 | Gm: 2011 lacrosse, equinox, terrain. the malfunction light will come on along with, rough idle, poor driveability, and/or possible stalling at low throttle opening. this is due to a problem with the camshaft. *rm | 08/31/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE | |||
| 02/01/2013 | 7500 | 1 | |
| Oil smells like gas. head linear fell down very poor gas mileage engine runs ruff has poor acceleration. *tr | |||
| 02/01/2013 | 7500 | ||
| Oil smells like gas. head linear fell down very poor gas mileage engine runs ruff has poor acceleration | |||
| 02/01/2012 | 31000 | 1 | |
| I was in the drive thru line with the engine running. when it was time to move forward, i put the truck in drive and as soon as my foot hit the gas pedal it stalled. i started the engine back up and tried to drive forward and the engine stalled again. this has occurred about 10 times since i have owned the vehicle (in cold and mild weather). i took it back to the dealership and they could not find anything wrong. *tr | |||
| 02/01/2012 | 31000 | ||
| I was in the drive thru line with the engine running. when it was time to move forward, i put the truck in drive and as soon as my foot hit the gas pedal it stalled. i started the engine back up and tried to drive forward and the engine stalled again. this has occurred about 10 times since i have owned the vehicle (in cold and mild weather). i took it back to the dealership and they could not find anything wrong. | |||
| 08/20/2011 | 8000 | 1 | |
| My truck experienced it's first problem in august of 2011. i had only had my truck for six months. the truck was entering onto the expressway and as i was pressing the gas the truck begin to stall. the reduced engine light came on and the truck decelerates and cut off. we were blessed that we were able to get to right shoulder of the road. we waited about ten minutes, the truck finally started and the engine light remained on. i contacted the dealer and took the truck in as soon as i could get an appointment. was told the truck was fixed and since i have been in five times for the same problem. the fact that the truck decelerates while driving on the expressway is enough that i don't want to drive the truck. i have been using other peoples cars and trucks because i don't want to put mine on the expressway out of own. it is a death trap waiting to happen and anyone driving a terrain should be made aware of the problem. the service department did everything possible and had to contact manufacturer about the problem and they could not narrow down the problem. they have replaced so many parts at this point i have lost track of things that have been replaced. this truck is not safe and the problem is not been resolved. the car still idles and shakes and no one plans to find out why as long as the engine light is not on. no one wants to take responsibility for this issue and it is really disappointing that the manufacturer would rather not deal with this problem and wait for a fatality to occur before looking into. you would think they would learn from toyota and take customers lives seriously. would they put there families in this truck ? i just want them to take the truck back because i don't want to use my life as an example for a defective truck. *tr | |||
| 08/20/2011 | 8000 | ||
| My truck experienced it's first problem in august of 2011. i had only had my truck for six months. the truck was entering onto the expressway and as i was pressing the gas the truck begin to stall. the reduced engine light came on and the truck deaccelerated and cut off. we were blessed that we were able to get to right shoulder of the road. we waited about ten minutes, the truck finally started and the engine light remained on. i contacted the dealer and took the truck in as soon as i could get an appointment. was told the truck was fixed and since i have been in five times for the same problem. the fact that the truck deaccelerates while driving on the expressway is enough that i don't want to drive the truck. i have been using other peoples cars and trucks because i don't want to put mine on the expressway out of own. it is a death trap waiting to happen and anyone driving a terrain should be made aware of the problem. the service department did everything possible and had to contact manufacturer about the problem and they could not narrow down the problem. they have replaced so many parts at this point i have lost track of things that have been replaced. this truck is not safe and the problem is not been resolved. the car still idles and shakes and no one plans to find out why as long as the engine light is not on. no one wants to take responsiblity for this issue and it is really disappointing that the manufacturer would rather not deal with this problem and wait for a fatality to occur before looking into. you would think they would learn from toyota and take customers lives seriously. would they put there families in this truck ? i just want them to take the truck back because i don't want to use my life as an example for a defective truck. | |||
| 10/15/2011 | 1500 | ||
| The select the parts wont let me enter the description. when my vehicle is in cruise control the switch can be accidently slightly touched and will shut off the cruise control causing the vehicle to immediately slow down without any warning to the vehicle behind me since the brake lights do not come on. i really feel that this is a safety related issue. gmc has a new cruise control switch for 2012 which is a push on and push off switch which alleviates this problem. i have contacted gmc and they informed that there is no plan to retrofit the 2011 terrain with the new 2012 switch. please advise! gmc knows that the toggle switch was faulty and replaced it with a push om push off switch. i just want my vehicle to be safe. | |||
| ENGINE AND ENGINE COOLING | |||
| 02/15/2012 | 20000 | ||
| I have had two occurrences now - the first happened a couple of times between 15k and 20k miles, with the car stalling when setting a traffic light. i also got a check engine light. i took it took the local gmc dealer who said the check engine light went out but they didn't know why and were not able to find the source. just this past weekend at around 25k miles, my fiance and i were setting at a traffic light and the car stalled out. after the cars behind me were laying on their horns, i got the car started again and was able to continue travelling. i scheduled an appointment again at the local dealer, but after reading similar issues from other owners, i am starting to doubt they will correct it. | |||
| 03/12/2012 | 17000 | ||
| The engine or fuel system show a severe malfunction. when at a stop light, the rpm's drop so much that it shuts down sometimes, some others, it barely stays on. i called the dealership and told me that it was not a warranty covered repair and that i had to pay for the diagnostic plus whatever was wrong to repair (parts and/or labor). all of the sudden, now the stability trac check light goes on an off without apparent cause. i feel like i'm driving a vehicle from the 1950's. it's a great looking confortable cuv, but very disappointed with performance and fuel consumption. | |||
| 02/15/2012 | 20000 | ||
| I have had two occurrences now - the first happened a couple of times between 15k and 20k miles, with the car stalling when setting a traffic light. i also got a check engine light. i took it took the local gmc dealer who said the check engine light went out but they didn't know why and were not able to find the source. just this past weekend at around 25k miles, my fiance and i were setting at a traffic light and the car stalled out. after the cars behind me were laying on their horns, i got the car started again and was able to continue travelling. i scheduled an appointment again at the local dealer, but after reading similar issues from other owners, i am starting to doubt they will correct it. | |||
| 03/12/2012 | 17000 | ||
| The engine or fuel system show a severe malfunction. when at a stop light, the rpm's drop so much that it shuts down sometimes, some others, it barely stays on. i called the dealership and told me that it was not a warranty covered repair and that i had to pay for the diagnostic plus whatever was wrong to repair (parts and/or labor). all of the sudden, now the stability trac check light goes on an off without apparent cause. i feel like i'm driving a vehicle from the 1950's. it's a great looking confortable cuv, but very disappointed with performance and fuel consumption. | |||
| 03/10/2011 | 1000 | ||
| Soon after buying my 2011 gmc terrain, 4 cyl, a rattle deveoped in engine on start up. after months of returning to dealer, they said a tech bulletin now existed and fixed problem. problem was solved, a month or so later, problem returned. i returned to dealer and they said nothing they coiuld do. at the same time i was complaining about gas mileage, 20 mpg on highway, 17 city. i called gm customer satisfaction detroit, and had many disscussions with them. finally told me don't bother us any more about two problems, and to this point no resolution to either problem. | |||
| 02/01/2012 | 12000 | ||
| Tl* the contact owns a 2011 gmc terrain. the contact stated that while driving 65 mph, the vehicle stalled and the engine warning lamp illuminated. the contact stated that the steering wheel seized as well. the vehicle was taken to the dealer who diagnosed that the cam actuator was defective and needed to be replaced. the remedy failed to repair the problem. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and the current mileage was 12,000. | |||
| 02/01/2012 | 12000 | ||
| Tl- the contact owns a 2011 gmc terrain. the contact stated that while driving 65 mph, the vehicle stalled and the engine warning lamp illuminated. the contact stated that the steering wheel seized as well. the vehicle was taken to the dealer who diagnosed that the cam actuator was defective and needed to be replaced. the remedy failed to repair the problem. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and the current mileage was 12,000. kmj | |||
| 02/01/2012 | 12000 | ||
| Tl- the contact owns a 2011 gmc terrain. the contact stated that while driving 65 mph the vehicle stalled and the engine warning lamp illuminated. the contact stated that the steering wheel locked. the vehicle was taken to the dealer who diagnosed that the cam actuator was defective and needed to be replaced. the remedy failed to repaired the problem. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileage was 12,000. pm | |||
| 10/17/2011 | 15900 | ||
| While the car is idling, and moving at crawling speeds it stalled out 3 times, both in drive, and reverse. | |||
| 08/12/2011 | 5274 | ||
| I was driving my new 2011 terrain i just brought in may 2011, when it started to idle roughly, the engine light came on and it cut off while at a stop light. i restarted the car and it begins to stall out and hesitate. it also started to make a rattling/ knocking sound when starting the car. it sounds like a diesel truck. i took it right to the dealer to find that there was a recall coming out 8/12 millage 5274. i then called general motors to report this problem which shouldnt have happened to brand new car. i didnt drive the car cause i was afraid of what might happen. i took it back to the service department who reset it on 8/15, which did not fix the problem. they fixed the recall parts,didnt fix the problem, took it back on 8/24 millage 5675, 9/2 millage 6353 for the same problems. i had to have it towed on 9/14 millage 7341 for the same issues that were never fixed. they continued to say the system is not reading any code and there is nothing they can do, they cant duplicate the problems,i had onstar run diagnostics and gave them the codes. to this day the problems have not been fixed and continue to exist. gm still does not want to own up to the fact that they have mad a bad product, and dont realize that this is a safety problem that can cause a serious accident with this car hesitating and stalling out while your driving it. the rattling and knocking noise when starting the car who knows what that is? when you call gm to get then to fix this problem and if they cant fix the car, replace the car, or just buy it back, they try to offer you an inconvenience fee instead of owning up to the problem, which is their way of shutting you up. this is beyond the lemon law. gm needs to take this serious and stop brushing this problem under the carpet. report them to bbb and the attorneys generals office in your state they should not be allowed to get away with this. | |||
| 08/17/2011 | 7823 | ||
| We purchased the gmc terrain with the 4 cylinder engine for the gas mileage of 32 mpg, after getting only 26 mpg we called gmc and took the terrain in for service. also filed complaint with gmc. was told their was nothing they could do. the engine makes noises and runs rough and stalls at times mostly in the mornings. after service now we get only 25 mpg. | |||
| 04/01/2011 | |||
| This vehicle boggs down when giving it gas and will often cut off after stopping for no reason. there is a noise when you start the vehicle (like a clicking noise). the vehicle do not get the 32 mpg as what is stated, i get about 20 mpg highway. the gas needle does not work properly. i will fill up and still show 1/4 short. the leather seats are buckling and dealer says its normal but know others with leather seats & not happening to them. recently took in for service engine light and malfunction light. this is new car & none of these issues should be happening this soon. i feel like it's a lemon and dealer is no help and these problems will compound as car gets older and warranty is over i will be out of luck. unhappy customer. | |||
| 06/01/2011 | 2000 | ||
| 3 problems with my 2011 gmc terrain awd, 2.4 liter 1. poor gas mileage - averaging 18.8 miles for a vehichle rated 20 city, 29 hwy. i drive 42 miles daily, 4 city, 38 hwy. dealer checked, no codes and states operating as per deigned intent 2. jerky transmission shifts and severe hesitation on startup and slow speeds in eco mode. dealer checked, no codes and states operating as per deigned intent 3. engine knock on startup that last from 3 to 10 seconds, normally on cold startup. dealer checled and could not duplicate complaint, checked cam phaser screens per service bulletin and states no debris is present. dealer states no codes are present and nothing they can do. oil and oil filter were changed at my request. engine knock and poor gas mileage still exist, transmission issue seems to have changed to normal and slighlty hard shifting now after dealer visit. | |||
| 04/21/2011 | 3000 | ||
| I own a gmc 2011 terrain. it has 3600 miles on it. ever since i bought it there is a hesitation and it does'nt seem to know when to shift gears!.it also jerks all over the place i brought it to the dealer because one day it almost comlpletely stalled on me. the dealer said that there were no codes that came up on it and everything is fine. the kicker is that the serviceman who took care of me took it home and said that it is doing what i saidand that theycan'tdo anything about it until it shows a code on the computer. i called gm and they told me the same thing. meanwhile i get in my car today,start it up and it makes this horrible like grinding noise for like 3 seconds and thenwent away. very irritated with the whole situation. if i could return this car i would . i cant stand it . i pay good money on a monthly basis and this is what i get. so until gggggggmc gets with the program and admits that there is a major issue with this vehicles engine i think were all in for alot of headaches. and from what i've read theres a few people who are having the same problem.oh wait dont let me forget the lovely vibration my car makes between 2 and 3000 rpms! good times! | |||
| 02/21/2011 | 2500 | ||
| Tl* the contact owns a 2011 gmc terrain. the contact turned the ignition to start the vehicle and heard a loud bang coming from the engine compartment. the contact stated there was also a vibration felt from inside the vehicle. the vehicle was taken to the dealer yet the technician stated that they were unable to diagnose the failure. the vehicle was not repaired. the approximate failure mileage was 2,500. | |||
| 02/21/2011 | 2500 | ||
| Tl- the contact owns a 2011 gmc terrain. while parked the contact turned the ignition on and heard a loud bang coming from the engine. the contact stated there was also a vibration inside the vehicle. the vehicle was taken to the dealer. the technicians stated they were unable to diagnose the failure. the vehicle was not repaired. the approximate failure mileage was 2,500. ds | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 08/23/2011 | 4800 | ||
| I have a 2.5 month old 2011 gmc terrain. at 4984 miles it is in the shop for stalling, for a horrible rattle upon start up, and for it jerking between first and second gear. when i took it in this morning it had stalled six times within the past 2 days. it stalls after start-up in forward and reverse and it stalled three times while in idle in a fast food drive-thru. there is also the rattling which happens on cold and warm starts, whether the a/c or eco mode are on. it sounds like metal rattling and like it is harming the engine. the least of my worries, is the fact that between 25-35 miles an hour the transmission shifts very hard and kicks myself and passengers forward. apparently there is a tech bulletin that has been out for the rattle for several months. why not fix them before they sell them? also, there is a recall #11195 for rough idle, poor driveability that doesn't show up on the nhtsa site or anywhere else but the gmc dealer's computer. additionally, despite the claims, i have never gotten better than 21 mpg while driving this car including an all highway trip from michigan to indiana. i think it is false advertising and the fuel economy in eco or not is not what they claim when the y sold the vehicle to me. | |||
| 04/13/2011 | 12000 | ||
| The issue is only happening on 2011 i-4 2.4l engines. many people with this engine (terrain and equinoxs for a couple) have the same issue. the vehicle makes a rattling noise when starting up..its intermittant. also i have had (as others have) had the car stall and give an check engine light with code p0011. the car makes the rattling when car is cold or hot..i have it happen at least once a day. gm had a tech. bulletin out on it in feb.2011. the fix did not take care of it. in june 2011 gm put out another tb saying 'they are aware of the issue, have no fix yet'.. again this is happening on alot of these vehicles..as of right now, gm is not helping me with this..just that they are aware and will let me know..in the meantime, im driving a new car that makes a horrible noise, i dont know what internal damage its causing, and im afraid its going to stall again, in traffic and i will have an accident... | |||