Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EQUIPMENT | |||||
| PI-0763 | 07/01/2012 | 10045520 | Gm-equinox/terrain: 2011-2013 trucks have broken floor mat retainer causing floor mat to separate from floor carpet. *pe | 09/10/2012 | |
| EQUIPMENT ADAPTIVE | |||||
| PI-0763 | 07/01/2012 | 10045520 | Gm-equinox/terrain: 2011-2013 trucks have broken floor mat retainer causing floor mat to separate from floor carpet. *pe | 09/10/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 02/18/2011 | 3000 | 1 | |
| The 4 phone system developed static either bluetooth connection or using the onstar phone system. over several months i changed phones at least 4 times. the static gets progessively worse as speed of the vehicle increase. at 70 miles per hour when a call is made from the vehicle the person on the other end can barely make out wha the person in the vehicle is saying. the vehicle has been in two separate dealerships. vcim and microphone have been replaced twice. gm customer service tells me that it is a technology issue and they are not responsible for it. gm did work on it right up to the 36,000mile bumper to bumper. it was then their field engineer declared the system operated fine and there was no problem. since then gm refuses to work on it. their engineer made 1 phone call from the car for less than 4 minutes but put 86 miles on it and left it out of gas. sitting still the system is static free. moving it is almost useless. this is the safety aspect that bothers me is we purchased vehicle ($31,000.00) for bluetooth handsfree and onstar both of which are nearly useless at speed and gm refuses to do anything about it. this has been ongoing for 1.5 years. i have spent countelss hundreds of dollars on different phones and my time trying to get this issue fixed. gm customer service is useless at any speed. if they advertise handsfree and bluetooth it should work. safety wise this is an issue because my wife has to resort to holding her phone while driving if she wants to be heard. i am afraid there is a more serious issue that will disable the onstar in an emergency. the public has been sold technology by all of the automakers. they tout it on tv but when it comes to it they won't fix it when it breaks. *tr | |||
| 08/25/2011 | 150 | ||
| Tl- the contact owns a 2011 gmc terrain. the contact stated that the night vision on the rear view mirror was difficult to see out of. the vehicle was taken to the dealer and the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 150 and the current mileage was 793. kmj | |||
| 08/25/2011 | 150 | ||
| Tl- the contact owns a 2011 general motor company terrain. the contact stated the night vision on the rear view mirror was difficult to see out of, when driving the vehicle at night. the vehicle was taken to the dealer. and the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 150 and the current mileage was 793. rds | |||
| EQUIPMENT ADAPTIVE | |||
| 10/15/2011 | 1500 | ||
| The select the parts wont let me enter the description. when my vehicle is in cruise control the switch can be accidently slightly touched and will shut off the cruise control causing the vehicle to immediately slow down without any warning to the vehicle behind me since the brake lights do not come on. i really feel that this is a safety related issue. gmc has a new cruise control switch for 2012 which is a push on and push off switch which alleviates this problem. i have contacted gmc and they informed that there is no plan to retrofit the 2011 terrain with the new 2012 switch. please advise! gmc knows that the toggle switch was faulty and replaced it with a push om push off switch. i just want my vehicle to be safe. | |||