Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| PI-0312A | 03/01/2012 | 10043933 | Chevrolet/gmc: fluid leak from transfer case (ptu) vent. *kb | 05/02/2012 | |
| PI-0324-C | 04/17/2012 | 10043647 | Gmc/chevrolet/buick: transmission pump needs inspecting due to engine cranking but fails to start, has no forward, no reverse, transmission leaks, hard shift and no cranking. *pe | 04/17/2012 | |
| PIP-4990 | 12/01/2011 | 10043320 | Buick/chevrolet/gmc/pontiac/saturn: some model year vehicles may experience service engine soon (ses) lamp illuminated. issue may be caused by the control solenoid/module assembly or may have damaged or poor terminals for under hood fuse | 03/13/2012 | |
| PI-0376 | 02/01/2011 | 10038465 | Ready | 06/15/2011 | |
| PI-0376 | 02/01/2011 | 10038465 | Gm: the malfunction indicator light is on and the transmission may slip due to debris entering the channel plate. *rm | 06/15/2011 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||||
| PI-0448 | 04/01/2011 | 10038706 | Gm: malfunction light is on with four possible trouble codes stored. *rm | 06/27/2011 | |
| PI-0448 | 04/01/2011 | 10038706 | Ready | 06/27/2011 | |
| POWER TRAIN - DRIVELINE - UNIVERSAL JOINT | |||||
| PI-0602 | 11/01/2011 | 10042291 | Buick/chevrolet/gems;saturn: on all wheel drive vehicles, there are some concerns or issues regarding incidental service for the normal propeller shaft conditions. *pe | 12/05/2011 | |
| POWER TRAIN - TRANSFER CASE (4-WHEEL DRIVE) | |||||
| PIE-0052A | 11/01/2010 | 10037280 | Ready | 05/17/2011 | |
| PIE-0052A | 11/01/2010 | 10037280 | Gm: there is a fluid leak in the transfer case seal. *rm | 05/17/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 06/17/2011 | 4800 | ||
| Tl* the contact owns 2011 gmc terrain. the contact stated that while ascending an incline or turning at 25 to 40 mph, the vehicle downshifted and lost power. the failure occurred intermittently. the vehicle was taken to the dealer numerous times for the failure where it was found that the transmission's third gear had failed. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 4,800 and the current mileage was 26,902. | |||
| 06/17/2011 | 4800 | ||
| Tl-the contact owns 2011 gmc terrain. the contact stated that when driving up an incline or turning at 25 to 40mph the vehicle downshifted and loses power. the failure occurred intermittently. the vehicle was taken to the dealer numerous times for the failure. the dealer performed a diagnostic and was unable to locate a failure code; however the vehicle was test driven and was able to duplicate the failure. the failure was located in third gear area. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 4,800 and the current mileage was 26,902. li | |||
| 02/01/2013 | 7500 | 1 | |
| Oil smells like gas. head linear fell down very poor gas mileage engine runs ruff has poor acceleration. *tr | |||
| 04/13/2011 | 2600 | 1 | |
| Vehicle continues to be checked with dealer for awfully jerky, hard hitting transmission when changing mostly in low range gears. service department continues to say transmission operating normal? vehicle has over 17,000 miles on it and continues to be plagued with jerky transmission periodically. hard to believe there has not been a service bulletin on this problem? *tr | |||
| 04/13/2011 | 2600 | ||
| Vehicle continues to be checked with dealer for awfully jerky, hard hitting transmission when changing mostly in low range gears. service department continues to say transmission operating normal? vehicle has over 17,000 miles on it and continues to be plagued with jerky transmission periodically. hard to believe there has not been a service bulletin on this problem? | |||
| 11/01/2011 | 6000 | 2 | |
| 2011 gmc terrain. consumer writes in regards to vehicle's performance and request assistance with repair *tgw the consumer at about 6,000 miles, the vehicle started jerking when picking up speed. the jerking would usually occur while increasing speed when it would get to approximately 18-40 mph. the vehicle also stalled twice; once when backing out of a parking space, and the second time when moving forward from a parking space. when driving the car for the first 2,000 miles, the consumer stated she drove the vehicle in standard mode. thereafter, she drove in economy mode. when the vehicle started jerking and hesitating, she stopped driving in economy mode. when the consumer arrived at the dealer, she was informed a recall was issued 6-8 weeks prior. however, the consumer never received a notice. the recall was performed and the dealer stated the problem she was experiencing was an extension of the recall issue. the vehicle did not stall anymore after the recall issue was fixed. however, the jerking did continue. the consumer returned to the dealer, but they insisted there was nothing wrong with the vehicle, as it was a normal characteristic. the consumer went to the dealership where the vehicle was leased to have them inspect it. they stated the shift adaptive learns needed to be rest. the consumer stated after leaving the dealership and driving several blocks, the jerking returned. *jb | |||
| 10/17/2011 | 15900 | ||
| While the car is idling, and moving at crawling speeds it stalled out 3 times, both in drive, and reverse. | |||
| 08/17/2011 | 6000 | ||
| Tl- the contact owns a 2011 gmc terrain. the contact stated that the vehicle would jerk violently and sputter when accelerating. the contact took the vehicle to the dealer four times and was told that there was nothing wrong with the vehicle and it was performing as designed. the contact was concerned because the vehicle had also stalled on a few occasions without warning. in addition, the vehicle would jerk when driving 16-18 mph. the failure mileage was 6,000 and the current mileage was 9,000. kmj | |||
| 08/17/2011 | 6000 | ||
| Tl- the contact owns a 2011 gmc terrain. the contact stated the vehicle jerks harshly and seems to sputter when accelerating. the contact has taken the vehicle to the dealer four times and was told that there is nothing wrong with the vehicle and this is how it is designed to drive. the contact is concerned because the vehicle had stalled on a few occasions. the contact also stated the vehicle gives a very hard jerk when it gets to 16-18 miles per hour. the failure mileage was 6,000 and the current mileage was 9,000.rl | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 08/06/2011 | 7000 | ||
| The transmission shifting is erratic and creates a problem when in heavy down town traffic where there is stop and go traffic. car will hesitate before it goes into proper gear.this is the 4 cylinder model i am driving.very had shift from 1st to 2nd gear at all times.i do not allow any of my family to drive this car because it has become a safety issue in my opinion. | |||
| 08/23/2011 | 4800 | ||
| I have a 2.5 month old 2011 gmc terrain. at 4984 miles it is in the shop for stalling, for a horrible rattle upon start up, and for it jerking between first and second gear. when i took it in this morning it had stalled six times within the past 2 days. it stalls after start-up in forward and reverse and it stalled three times while in idle in a fast food drive-thru. there is also the rattling which happens on cold and warm starts, whether the a/c or eco mode are on. it sounds like metal rattling and like it is harming the engine. the least of my worries, is the fact that between 25-35 miles an hour the transmission shifts very hard and kicks myself and passengers forward. apparently there is a tech bulletin that has been out for the rattle for several months. why not fix them before they sell them? also, there is a recall #11195 for rough idle, poor driveability that doesn't show up on the nhtsa site or anywhere else but the gmc dealer's computer. additionally, despite the claims, i have never gotten better than 21 mpg while driving this car including an all highway trip from michigan to indiana. i think it is false advertising and the fuel economy in eco or not is not what they claim when the y sold the vehicle to me. | |||
| 08/06/2011 | 7000 | ||
| The transmission shifting is erratic and creates a problem when in heavy down town traffic where there is stop and go traffic. car will hesitate before it goes into proper gear.this is the 4 cylinder model i am driving.very had shift from 1st to 2nd gear at all times.i do not allow any of my family to drive this car because it has become a safety issue in my opinion. | |||
| 08/23/2011 | 4800 | ||
| I have a 2.5 month old 2011 gmc terrain. at 4984 miles it is in the shop for stalling, for a horrible rattle upon start up, and for it jerking between first and second gear. when i took it in this morning it had stalled six times within the past 2 days. it stalls after start-up in forward and reverse and it stalled three times while in idle in a fast food drive-thru. there is also the rattling which happens on cold and warm starts, whether the a/c or eco mode are on. it sounds like metal rattling and like it is harming the engine. the least of my worries, is the fact that between 25-35 miles an hour the transmission shifts very hard and kicks myself and passengers forward. apparently there is a tech bulletin that has been out for the rattle for several months. why not fix them before they sell them? also, there is a recall #11195 for rough idle, poor driveability that doesn't show up on the nhtsa site or anywhere else but the gmc dealer's computer. additionally, despite the claims, i have never gotten better than 21 mpg while driving this car including an all highway trip from michigan to indiana. i think it is false advertising and the fuel economy in eco or not is not what they claim when the y sold the vehicle to me. | |||
| 08/06/2011 | 7000 | ||
| The transmission shifting is erratic and creates a problem when in heavy down town traffic where there is stop and go traffic. car will hesitate before it goes into proper gear.this is the 4 cylinder model i am driving.very had shift from 1st to 2nd gear at all times.i do not allow any of my family to drive this car because it has become a safety issue in my opinion. | |||
| 08/23/2011 | 4800 | ||
| I have a 2.5 month old 2011 gmc terrain. at 4984 miles it is in the shop for stalling, for a horrible rattle upon start up, and for it jerking between first and second gear. when i took it in this morning it had stalled six times within the past 2 days. it stalls after start-up in forward and reverse and it stalled three times while in idle in a fast food drive-thru. there is also the rattling which happens on cold and warm starts, whether the a/c or eco mode are on. it sounds like metal rattling and like it is harming the engine. the least of my worries, is the fact that between 25-35 miles an hour the transmission shifts very hard and kicks myself and passengers forward. apparently there is a tech bulletin that has been out for the rattle for several months. why not fix them before they sell them? also, there is a recall #11195 for rough idle, poor driveability that doesn't show up on the nhtsa site or anywhere else but the gmc dealer's computer. additionally, despite the claims, i have never gotten better than 21 mpg while driving this car including an all highway trip from michigan to indiana. i think it is false advertising and the fuel economy in eco or not is not what they claim when the y sold the vehicle to me. | |||
| 06/12/2011 | |||
| I bought a 2011 black slt terrain 4/11/11 and has had problems with the noise it makes along with the amount of gas it takes and uses which does not add up to what they are stating when promoting this vehicle. it also is very fragile. you can not lean, fall, or close the doors to hard or it will cave in or dent. i really expected this vehicle to be excellent in and out only to now want to trade it in for a buick lacrosse or lacern. my terrain has 5,100 miles on it. i believed i was purchasing a top of the line vehicle with all the bells and whistles and ended up paying for a lemon with no seeds inside. | |||
| 07/10/2011 | 8000 | ||
| The transmission shifts hard and jerks at times, dealer states it shifted fine when they drove it. it happens mostly in slow rush hour traffic. i will see if it contiuues and drive it with the dealer on the next visit. is has only 8000 miles on it. | |||
| 04/03/2011 | 2540 | ||
| Transmission slipping/jerking on my gmc terrian suv-sle model. i have taken it to the deal 2times for the same problem. they say there's nothing wrong, but it's still jerking, it's happen when the gear shiting (it's an automatic) the change over is not smooth. the mechanic says it's doesn't happen when they drive it of course, but this deos negate the fact that it is happening. please have someone check into this problem. because i'm sure it's happening to other terrain owners. | |||
| 10/01/2010 | 800 | ||
| Tl- the contact owns a 2011 gmc terrain. while the contact was driving approximately 15 mph switching from first gear to second gear the vehicle jerked. the vehicle was taken to the dealer twice and the technician performed updates to the electrical system. the vehicle would still jerk after the updates. the approximate failure mileage was 800. ds | |||