Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 08/20/2011 | 8000 | 1 | |
| My truck experienced it's first problem in august of 2011. i had only had my truck for six months. the truck was entering onto the expressway and as i was pressing the gas the truck begin to stall. the reduced engine light came on and the truck decelerates and cut off. we were blessed that we were able to get to right shoulder of the road. we waited about ten minutes, the truck finally started and the engine light remained on. i contacted the dealer and took the truck in as soon as i could get an appointment. was told the truck was fixed and since i have been in five times for the same problem. the fact that the truck decelerates while driving on the expressway is enough that i don't want to drive the truck. i have been using other peoples cars and trucks because i don't want to put mine on the expressway out of own. it is a death trap waiting to happen and anyone driving a terrain should be made aware of the problem. the service department did everything possible and had to contact manufacturer about the problem and they could not narrow down the problem. they have replaced so many parts at this point i have lost track of things that have been replaced. this truck is not safe and the problem is not been resolved. the car still idles and shakes and no one plans to find out why as long as the engine light is not on. no one wants to take responsibility for this issue and it is really disappointing that the manufacturer would rather not deal with this problem and wait for a fatality to occur before looking into. you would think they would learn from toyota and take customers lives seriously. would they put there families in this truck ? i just want them to take the truck back because i don't want to use my life as an example for a defective truck. *tr | |||
| 08/20/2011 | 8000 | ||
| My truck experienced it's first problem in august of 2011. i had only had my truck for six months. the truck was entering onto the expressway and as i was pressing the gas the truck begin to stall. the reduced engine light came on and the truck deaccelerated and cut off. we were blessed that we were able to get to right shoulder of the road. we waited about ten minutes, the truck finally started and the engine light remained on. i contacted the dealer and took the truck in as soon as i could get an appointment. was told the truck was fixed and since i have been in five times for the same problem. the fact that the truck deaccelerates while driving on the expressway is enough that i don't want to drive the truck. i have been using other peoples cars and trucks because i don't want to put mine on the expressway out of own. it is a death trap waiting to happen and anyone driving a terrain should be made aware of the problem. the service department did everything possible and had to contact manufacturer about the problem and they could not narrow down the problem. they have replaced so many parts at this point i have lost track of things that have been replaced. this truck is not safe and the problem is not been resolved. the car still idles and shakes and no one plans to find out why as long as the engine light is not on. no one wants to take responsiblity for this issue and it is really disappointing that the manufacturer would rather not deal with this problem and wait for a fatality to occur before looking into. you would think they would learn from toyota and take customers lives seriously. would they put there families in this truck ? i just want them to take the truck back because i don't want to use my life as an example for a defective truck. | |||
| VEHICLE SPEED CONTROL - CRUISE CONTROL | |||
| 10/15/2011 | 1500 | 1 | |
| The select the parts wont let me enter the description. when my vehicle is in cruise control the switch can be accidentally slightly touched and will shut off the cruise control causing the vehicle to immediately slow down without any warning to the vehicle behind me since the brake lights do not come on. i really feel that this is a safety related issue. gmc has a new cruise control switch for 2012 which is a push on and push off switch which alleviates this problem. i have contacted gmc and they informed that there is no plan to retrofit the 2011 terrain with the new 2012 switch. please advise! gmc knows that the toggle switch was faulty and replaced it with a push on push off switch. i just want my vehicle to be safe. *tr | |||