Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE - BODY - DOOR | |||||
| SB-09-08-64-032A | 04/01/2011 | 10039024 | Ready | 06/30/2011 | |
| SB-09-08-64-032A | 04/01/2011 | 10039024 | Gm: the chrome outside door handle is cracked or loose at the screw where it attaches. grease may have cause the screw to degrade or the torque was too high. *rm | 06/30/2011 | |
| STRUCTURE - FRAME AND MEMBERS | |||||
| PIT-3749D | 11/01/2010 | 10037570 | Ready | 05/25/2011 | |
| PIT-3749D | 11/01/2010 | 10037570 | Gm: on some truck models there is some frame corrosion. *rm | 05/25/2011 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STRUCTURE | ||||||
| EA10004 | GENERAL MOTORS LLC | 05/23/2010 | 07/18/2011 | Interior Door Handle Laceration Risk | ||
| The investigated concern involved chrome plating on interior door handles that could peel or separate from the plastic base material.this de-lamination could result in a sharp edge and pose a risk of laceration.in some cases, consumers reported minor hand/skin lacerations.of these reported injuries, the vast majority of injuries were to adults.ninety percent of claims associated with interior door handle de-lamination were related to the front doors.in addition to the above tahoe/yukon vehicles, other gmt 900 series c/k vehicles (avalanche, escalade, sierra, silverado, and suburban) have a trim level that utilizes the chrome plated interior door handles and were included in the analysis.the resultant population group had a total of 746 complaint reports with 309 injury incidents and 43,619 unique vin regular warranty claims over a combined 451,745 vehicle population.the door handle supplier was changed in september 2006 with new tooling and process in place by october 2006.the base population prior to the september 2006 vendor change accounted for the bulk (or 89%) of all complaints and comparable injury reports and warranty claims.due to the nature of the failure (thin chrome plating peeling off the door handle), only minor hand/skin laceration injuries similar to a paper cut were recorded.all but a few did not require professional medical treatment such as surgical or liquid sutures (i.e. stitches).less than 10% of injury reports had specifically involved a 3-10 year old child.this was due to the fact that 90% of the claims were associated with door handles located in the front seating area (where the window glass panels usually have less solar tinting than rear window glass panels) where children are not normally seated. in july 2010, gm issued a special coverage policy (scp 09239) on the base vehicles to extend the warranty coverage to 10 years/100k miles.recent data indicate that the base population complaint and injury reporting have subsided since the implementation of the scp campaign.in june 2011, gm added the remaining interim population (sep-oct 2006) to the scp.a safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will monitor this issue and reserves the right to take further action if warranted by the circumstances. | ||||||
| STRUCTURE - BODY | ||||||
| EA10004 | GENERAL MOTORS LLC | 05/23/2010 | 07/18/2011 | Interior Door Handle Laceration Risk | ||
| The investigated concern involved chrome plating on interior door handles that could peel or separate from the plastic base material.this de-lamination could result in a sharp edge and pose a risk of laceration.in some cases, consumers reported minor hand/skin lacerations.of these reported injuries, the vast majority of injuries were to adults.ninety percent of claims associated with interior door handle de-lamination were related to the front doors.in addition to the above tahoe/yukon vehicles, other gmt 900 series c/k vehicles (avalanche, escalade, sierra, silverado, and suburban) have a trim level that utilizes the chrome plated interior door handles and were included in the analysis.the resultant population group had a total of 746 complaint reports with 309 injury incidents and 43,619 unique vin regular warranty claims over a combined 451,745 vehicle population.the door handle supplier was changed in september 2006 with new tooling and process in place by october 2006.the base population prior to the september 2006 vendor change accounted for the bulk (or 89%) of all complaints and comparable injury reports and warranty claims.due to the nature of the failure (thin chrome plating peeling off the door handle), only minor hand/skin laceration injuries similar to a paper cut were recorded.all but a few did not require professional medical treatment such as surgical or liquid sutures (i.e. stitches).less than 10% of injury reports had specifically involved a 3-10 year old child.this was due to the fact that 90% of the claims were associated with door handles located in the front seating area (where the window glass panels usually have less solar tinting than rear window glass panels) where children are not normally seated. in july 2010, gm issued a special coverage policy (scp 09239) on the base vehicles to extend the warranty coverage to 10 years/100k miles.recent data indicate that the base population complaint and injury reporting have subsided since the implementation of the scp campaign.in june 2011, gm added the remaining interim population (sep-oct 2006) to the scp.a safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will monitor this issue and reserves the right to take further action if warranted by the circumstances. | ||||||
| STRUCTURE - BODY - DOOR | ||||||
| EA10004 | GENERAL MOTORS LLC | 05/23/2010 | 07/18/2011 | Interior Door Handle Laceration Risk | ||
| The investigated concern involved chrome plating on interior door handles that could peel or separate from the plastic base material.this de-lamination could result in a sharp edge and pose a risk of laceration.in some cases, consumers reported minor hand/skin lacerations.of these reported injuries, the vast majority of injuries were to adults.ninety percent of claims associated with interior door handle de-lamination were related to the front doors.in addition to the above tahoe/yukon vehicles, other gmt 900 series c/k vehicles (avalanche, escalade, sierra, silverado, and suburban) have a trim level that utilizes the chrome plated interior door handles and were included in the analysis.the resultant population group had a total of 746 complaint reports with 309 injury incidents and 43,619 unique vin regular warranty claims over a combined 451,745 vehicle population.the door handle supplier was changed in september 2006 with new tooling and process in place by october 2006.the base population prior to the september 2006 vendor change accounted for the bulk (or 89%) of all complaints and comparable injury reports and warranty claims.due to the nature of the failure (thin chrome plating peeling off the door handle), only minor hand/skin laceration injuries similar to a paper cut were recorded.all but a few did not require professional medical treatment such as surgical or liquid sutures (i.e. stitches).less than 10% of injury reports had specifically involved a 3-10 year old child.this was due to the fact that 90% of the claims were associated with door handles located in the front seating area (where the window glass panels usually have less solar tinting than rear window glass panels) where children are not normally seated. in july 2010, gm issued a special coverage policy (scp 09239) on the base vehicles to extend the warranty coverage to 10 years/100k miles.recent data indicate that the base population complaint and injury reporting have subsided since the implementation of the scp campaign.in june 2011, gm added the remaining interim population (sep-oct 2006) to the scp.a safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will monitor this issue and reserves the right to take further action if warranted by the circumstances. | ||||||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | ||||||
| EA10004 | GENERAL MOTORS LLC | 05/23/2010 | 07/18/2011 | Interior Door Handle Laceration Risk | ||
| The investigated concern involved chrome plating on interior door handles that could peel or separate from the plastic base material.this de-lamination could result in a sharp edge and pose a risk of laceration.in some cases, consumers reported minor hand/skin lacerations.of these reported injuries, the vast majority of injuries were to adults.ninety percent of claims associated with interior door handle de-lamination were related to the front doors.in addition to the above tahoe/yukon vehicles, other gmt 900 series c/k vehicles (avalanche, escalade, sierra, silverado, and suburban) have a trim level that utilizes the chrome plated interior door handles and were included in the analysis.the resultant population group had a total of 746 complaint reports with 309 injury incidents and 43,619 unique vin regular warranty claims over a combined 451,745 vehicle population.the door handle supplier was changed in september 2006 with new tooling and process in place by october 2006.the base population prior to the september 2006 vendor change accounted for the bulk (or 89%) of all complaints and comparable injury reports and warranty claims.due to the nature of the failure (thin chrome plating peeling off the door handle), only minor hand/skin laceration injuries similar to a paper cut were recorded.all but a few did not require professional medical treatment such as surgical or liquid sutures (i.e. stitches).less than 10% of injury reports had specifically involved a 3-10 year old child.this was due to the fact that 90% of the claims were associated with door handles located in the front seating area (where the window glass panels usually have less solar tinting than rear window glass panels) where children are not normally seated. in july 2010, gm issued a special coverage policy (scp 09239) on the base vehicles to extend the warranty coverage to 10 years/100k miles.recent data indicate that the base population complaint and injury reporting have subsided since the implementation of the scp campaign.in june 2011, gm added the remaining interim population (sep-oct 2006) to the scp.a safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will monitor this issue and reserves the right to take further action if warranted by the circumstances. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 10/02/2009 | 1 | ||
| Inside door handles are peeling on driver and passenger side doors. as driver or passenger get out of the vehicle the ridged plastic begins to cut the skin in a paper cut fashion. this issue started o/a 1.5 years after purchase of vehicle (depending on use). parts were replaced at the dealership at customers expense. old parts are maintained at the dealership. *tr | |||
| STRUCTURE - BODY | |||
| 09/01/2009 | 43000 | ||
| Tl* the contact owns a 2007 gmc yukon denali. the contact stated that when opening the doors from the exterior of the vehicle, the door handles would become detached. the vehicle was taken to the dealer where they advised him that the handles would need to be replaced. the door handles were repaired. the contact stated that the failure recurred approximately 6 times on each doors. the manufacturer was contacted and offered no assistance. the failure mileage was approximately 43,000. the current mileage was approximately 115,000. the vin was unavailable. | |||
| 09/01/2009 | 43000 | ||
| Tl-the contact owns a 2007 gmc yukon denali. the contact stated that when opening the doors from the exterior of the vehicle, the door handles would become detached. the vehicle was taken to the dealer where they advised him that the handles would need to be replaced. the door handles were repaired. the contact stated that the failure recurred approximately 6 times on each doors. the manufacturer was contacted and offered no assistance. the failure mileage was approximately 43,000. the current mileage was approximately 115,000. the vin was unavailable. kmj | |||
| 09/01/2009 | 43000 | ||
| Tl-the contact owns a 2007 gmc yukon denali. the contact stated that when opening the doors from the outside the handles would fall off. the vehicle was taken to the dealer and they advised him that the handle needed to be replaced. the vehicle was repaired for the door handle. the contact stated that the failure had occurred approximately 6 times with each of the doors on the vehicle. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 43,000. the current mileage was approximately 115,000. the vin was unavailable. tb | |||
| 11/07/2012 | 107000 | 1 | |
| My vehicle has developed a crack on the dashboard above the steering wheel. i believe it could cause moisture to affect the electrical system underneath the dash area where the crack is. gmc dealerships here would not assist in replace a known defective cheap part. *tr | |||
| 07/31/2010 | 49403 | 1 | |
| We purchased this vehicle used in july 2010 from a dealership. the inside front door handles had started to peel. the dealership was going to replace it when we took the vehicle back, but after leaving they have been difficult to deal with. the handles are peeling more and cutting our hands. the back outside door handles are coming off and the passenger side will not open from the outside. the front dash is cracked and pieces are coming off. the rear windshield wiper fell off. the arm rest on the back seats are coming off. we take good care of our vehicles. this is a poorly made vehicle. something needs to be done. *tr | |||
| 07/31/2010 | 49403 | ||
| We purchased this vehicle used in july 2010 from a dealership. the inside front door handles had started to peel. the dealership was going to replace it when we took the vehicle back, but after leaving they have been difficult to deal with. the handles are peeling more and cutting our hands. the back outside door handles are coming off and the passenger side will not open from the outside. the front dash is cracked and pieces are coming off. the rear windshield wiper fell off. the arm rest on the back seats are coming off. we take good care of our vehicles. this is a poorly made vehicle. something needs to be done. | |||
| 10/01/2009 | 30000 | ||
| L did the same thing over and over again as everyone does who enters their car .. i opened the door handle of my 2007 yukon denaili, then the left door handle popped loose, at 37k miles .. the hanlde is about 60% intact .. i can can open the door. however must be pulled lightly.. i cant afford 250 to get it fix .. i had this problem for about 2 yrs. i m trying to learn how to fox this onoine and save money, but noticed many others 2007 + models are having the same issue .. thank you .. | |||
| 09/29/2011 | 50000 | ||
| Inside passenger door handle chrome pealing. both wife and i have cut our hands. also outside drivers side and rear drivers side chrome door handles have both broke off the vehicle | |||
| 07/29/2011 | |||
| I first noticed a crack on the dash up by the passenger air bag area. now it has cracked all on top where the speedometer and gas and tempreature panel is. i'm a person that takes great care of my vehicle and am worried that this can create a much bigger problem like failure in the readings on the instument panel or even in an event of an accident that if i have a passenger the air bag will not deploy. i hope that i may get some help with this. i would understand if i had been in an accident ,these things happen. but thank god i have not and so this is of some concern. | |||
| STRUCTURE - BODY - DOOR | |||
| 04/02/2012 | 45000 | 1 | |
| Went to open door and handle came off. did not pull any harder than normal. this is after we had to replace inside door handles due to flaking chrome that cut hand. poor quality both inside door handle and outside door handles should be recalled. *tr | |||
| 03/01/2009 | 1 | ||
| Interior door handles with chrome treatment begins to peel and peeling chrome is very sharp resulting in some serious cuts to fingers and hands. poor chroming process resulting in product failure. dealerships difficult to deal with on the issue. no official gm warranty service bulletin as of yet. handles need to be replaced. *tr | |||