Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| SB-10-02-33-001 | 06/01/2010 | 10036545 | Buick/cadillac/chevrolet/gmc/oldsmobile and hummer: information on pitman arm shaft seal service kit. do not replace entire steering gear for pitman seal leak. technicians have been replacing entire steering gears due to not being able to | 03/28/2011 | |
| STEERING - COLUMN | |||||
| 000235003N | 04/01/2008 | 10025148 | Clunking noise under hood and can be felt in steering wheel and/or steering column (replace upper intermediate steering shaft [i-shaft] assembly). *pe | 07/14/2008 | |
| STEERING - GEAR BOX - SHAFT PITMAN | |||||
| SB-10-02-33-001 | 06/01/2010 | 10036545 | Buick/cadillac/chevrolet/gmc/oldsmobile and hummer: information on pitman arm shaft seal service kit. do not replace entire steering gear for pitman seal leak. technicians have been replacing entire steering gears due to not being able to | 03/28/2011 | |
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||||
| 030234001A | 10/01/2003 | 030234001 | 10004766 | Inner tie rod released for service. *tt | 01/06/2004 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 11/25/2005 | 17000 | 3 | 11/17/2001 |
| 2002 yukon. steering part issue. replaced twice in two years, lubricated prior to that. been in shop for same thing 4 times or more for same issue. when manufacturer contacted about this after the fourth time in the shop for same issue....stated if stays fixed for a year, service department doing their job and not gm's problem....no permanent resolution manufacturer req# 1-375628602. if this persists, could cause major accident/injuries. *jb | |||
| 03/07/2005 | 16471 | 7 | 01/09/2002 |
| Promblems started at 16,471 steering started rattling,and felt loose,dealer looked at & lubricated intermediate shaft along with downshifting on its own ?? 12/05/02. *ak at 20226 02/20/03 still having promblems with transmisson clunking between shifting points r/r and greased splines at transmission,along with harmonic noise comming from running boards,tighten up running boards,transmissinon was also slipping & they reset transmission adaptives, 09/04/03 still having promblems with transmission clunking at shift points they reset shift adaptives & relearn shift points still same promblems when i left dealer. 06/16/04 36987 last warranty work...same complaint as always about sterring noise and transmission,inspected and replaced intermediate steering shaft,drivers window stopped working they replaced window regulator,fluids leaking they replaced leaking trans gasket. now out of warranty,at 49,000 just replaced window regulator again,steering still a promblem but now steering box is shooting fluid out top seal on box,need to replace steering box at my cost.still very worried about steering ..i am so disappointed with my yukon,i will never but another cmc product again,no one seems to care but for $43,000 you would think they would.we use all chevy trucks in our fleet in my bussiness we are considering going foreign,not very proud of our american trucks. | |||
| 1 | |||
| The service dealer stated there was a tow out problem with the vehicle. the tires wore out every 5,000 miles. please provide details. *jb | |||
| STEERING - COLUMN | |||
| 06/20/2006 | 20253 | 1 | 11/23/2002 |
| Dt*: the contact stated in november when the vehicle was taken to the dealership for routine service, the dealership noticed the rear rotors were hitting the inside of the backing plates inside the hub. also, the rotors were rusted. the front end was also observed to be shaking. the dealership determined the shaking was normal 4x4 characteristics; however the dealership installed a lube kit that goes on the steering column underneath the hood. the shaking returned and the dealership informed the contact the lube kit was no longer a remedy for this shaking problem. there was not another remedy offered. | |||
| 07/14/2003 | 22602 | 2 | 10/29/2001 |
| On 07/14/03 at 22602 miles, we took our 2002 yukon xl (regency edition) to suss pontiac in denver, colorado, to investigate a clunking/knocking sound coming from the suspension when turning which caused the steering wheel to vibrate. on occasion, the steering wheel had excessive play in the wheel and would hesitate when turning. suss pontiac verified the complaint and found the intermediate steering shaft dry and clunking. the shaft was then lubed as per bulletin #ii-00-02-35-003b and we were told at the time that the problem should not reoccur. the problem recurred during the fall of 2005 while vacationing in texas. after discussing the incident over the phone we were told that it was not a safety concern, more of an irritation to those inside the vehicle and we should have no problem getting home. we made it back to denver without incident, but very annoying. on 10/25/05, the vehicle was taken to a different dealership (len lyall of aurora, co) only to learn that a new bulletin (# unkwn) had been issued requiring that the intermediate steering shaft be replaced. len lyall then pulled a vehicle service inquiry listing all services performed on the vehicle. however, it was noted in the summary that the shaft had been replaced, but my copy of the invoice referred to the shaft being lubed. i am now troubled by the fact that gmc found it necessary to replace the shaft and still telling me that it is not a safety concern. i would think that anything having to do with the essential component (brakes, steering, tires, etc) is a life safety issue. does it take someone to be seriously injured or die to institute a mandatory recall? *jb | |||
| 11/27/2004 | 27000 | 3 | 06/01/2002 |
| We are now replacing the bushing in the steering column for the second time with less than 42,000 miles. this component was replaced originally at 28,000 miles and has failed again. with this failure has caused left wheel bearing to go out. at 58,000 mile the right wheel bearing is now in need of repair, should have gotten the extended warranty, none of this is covered after 36,000 miles. also, the rear air will either blow cold until the thermastat is change to the red setting completely. when taken in with the initial failure of the steering column, i was told that the setting worked fine but would be noted incase of later failure so it might be covered under warranty.*ak | |||
| STEERING - ELECTRIC POWER ASSIST SYSTEM | |||
| 03/12/2005 | 65000 | 1 | |
| While backing out of the driveway power steering failed. driver was unable to turn the steering wheel left/right without excessive force. owner contacted the dealer and the manufacturer, and was informed that the vehicle was 5,000 miles passed the warranty. however, the driver was given an owner's loyalty certificate, which could be used for future purchases. *ak | |||
| STEERING - GEAR BOX - SHAFT PITMAN | |||
| 03/07/2005 | 16471 | 7 | 01/09/2002 |
| Promblems started at 16,471 steering started rattling,and felt loose,dealer looked at & lubricated intermediate shaft along with downshifting on its own ?? 12/05/02. *ak at 20226 02/20/03 still having promblems with transmisson clunking between shifting points r/r and greased splines at transmission,along with harmonic noise comming from running boards,tighten up running boards,transmissinon was also slipping & they reset transmission adaptives, 09/04/03 still having promblems with transmission clunking at shift points they reset shift adaptives & relearn shift points still same promblems when i left dealer. 06/16/04 36987 last warranty work...same complaint as always about sterring noise and transmission,inspected and replaced intermediate steering shaft,drivers window stopped working they replaced window regulator,fluids leaking they replaced leaking trans gasket. now out of warranty,at 49,000 just replaced window regulator again,steering still a promblem but now steering box is shooting fluid out top seal on box,need to replace steering box at my cost.still very worried about steering ..i am so disappointed with my yukon,i will never but another cmc product again,no one seems to care but for $43,000 you would think they would.we use all chevy trucks in our fleet in my bussiness we are considering going foreign,not very proud of our american trucks. | |||
| STEERING - GEAR BOX - SHAFT SECTOR | |||
| 01/20/2005 | 62000 | 1 | |
| Dt: the steering is having a knocking sound when turning, and it is difficult to even turn the steering wheel. this has been a problem for 6 months. owner took car to the dealership, and was informed a technical bulletin #000235003g stated that steering shaft needed to be replaced. however, owner's vehicle was not included in the repair from gm. this has been such a broad problem that there was a waiting list to get the part. consumer thought that there should be a recall. the car could not be driven , and the car has been parked due to the fear of safety issues for the owner and her children. the owner talked to gm, and they said that there was no help for consumer, and she did not qualify for assistance unless there was a recall. owner took car to her mechanic for a temporary fix. general motors issued temporary fix kit so consumers could continue to drive the vehicle until they could get the parts manufactured to fix the problem because there was a waiting list.*ak | |||
| 11/26/2004 | 89000 | 1 | |
| Owner complained about a steering shaft problem. the power steering became very difficult when driving. owner took the vehicle to a service shop prior to receiving a recall notice for this defect. *ak | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 11/26/2004 | 89000 | 1 | |
| Owner complained about a steering shaft problem. the power steering became very difficult when driving. owner took the vehicle to a service shop prior to receiving a recall notice for this defect. *ak | |||
| STEERING - LINKAGES | |||
| 03/07/2005 | 16471 | 7 | 01/09/2002 |
| Promblems started at 16,471 steering started rattling,and felt loose,dealer looked at & lubricated intermediate shaft along with downshifting on its own ?? 12/05/02. *ak at 20226 02/20/03 still having promblems with transmisson clunking between shifting points r/r and greased splines at transmission,along with harmonic noise comming from running boards,tighten up running boards,transmissinon was also slipping & they reset transmission adaptives, 09/04/03 still having promblems with transmission clunking at shift points they reset shift adaptives & relearn shift points still same promblems when i left dealer. 06/16/04 36987 last warranty work...same complaint as always about sterring noise and transmission,inspected and replaced intermediate steering shaft,drivers window stopped working they replaced window regulator,fluids leaking they replaced leaking trans gasket. now out of warranty,at 49,000 just replaced window regulator again,steering still a promblem but now steering box is shooting fluid out top seal on box,need to replace steering box at my cost.still very worried about steering ..i am so disappointed with my yukon,i will never but another cmc product again,no one seems to care but for $43,000 you would think they would.we use all chevy trucks in our fleet in my bussiness we are considering going foreign,not very proud of our american trucks. | |||