Heartland Trail Runner 2011

Model Trail Runner made in 2011 by Heartland got 2 consumer complains as well as 2 recalls. Consumer complaints with reference, among others things, to service brakes, electric and structure. There were some recalls concerningequipment and wheels.

Model 2011

Recalls


CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
EQUIPMENT - OTHER - LABELS
10V124000HEARTLAND RECREATIONAL VEHICLES, LLC V (Vehicle)135405/14/2010MFRHEARTLAND RECREATIONAL VEHICLES, LLC03/30/201003/30/2010567
Defect SummaryHeartland has notified nhtsa of a noncompliance on certain model year 2010-2011 trail runner and north country travel trailers for failing to comply with the requirements of part 567, certification. the federal identification label does not contain the correct gross axle weight rating (gawr) information. the label states the gawr for each axle to be 5,200 lbs when the actual gawr is 5,080 lbs.
Consequence SummaryTowing a vehicle with the axles loaded beyond the specified weight rating may result in axle failure leading to poor vehicle handling and increasing the risk of a crash causing property damage or personal injury.
Corrective SummaryDealers will mail to consumers the corrected label or the customer will have the option for dealers to install the label free of charge. the recall began on may 14, 2010. owners may contact heartland warranty/service department by email at parts@heartlandrvs.com, or by phone at 1-877-262-8032.
NotesHeartland's recall no. 99-01-02.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov .
WHEELS
10V607000HEARTLAND RECREATIONAL VEHICLES, LLCfrom 10/15/2010 to 10/15/2010V (Vehicle)52712/15/2010MFRHEARTLAND RECREATIONAL VEHICLES, LLC12/01/201012/07/2010
Defect SummaryHeartland is recalling certain model year 2011 travel trailers equipped with 15x6 white spoke or modular design steel wheels with a six hole bolt pattern. some of the wheels may have inadequate weld penetration between the outer ring and the center plate due to improper plate alignment.
Consequence SummaryThere could be a potential wheel failure and wheel loss increasing the risk of a crash, or personal injury.
Corrective SummaryHeartland will replace the wheels free of charge. the safety recall is expected to begin during december 2010. owners may contact heartland at 877-262-8032.
NotesHeartland safety recall no. 99-01-06.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov .

Consumer Complaints


Fail datemilesoccurencesPurchase date
SERVICE BRAKES, ELECTRIC
03/27/2010500
 Your site will not allow me to select correct make and model which is listed below. the trailer brakes did not work on newly purchased 2011 visa gulf stream travel trailer prior to leaving 83 rv dealer with the trailer on march 23 2010. dealer claimed it was our tow vehicle causing problem and said it was ok for us to leave with trailer brakes not working. after going through entire brake system by ourselves, we found the main electric brake wire was pinched in the right side axel flange at the factory causing the trailer brakes not to work. had to remove one flange bolt to release wire, cut out smashed wire area and splice in a new section of wire. trailer brakes then worked. on march 27, after pulling 2011 visa gulf stream 500 miles on first trip in normal driving conditions, upon reaching destination, found a big hole worn through front of right plastic wheel well which left an opening directly into cabinetry inside of trailer (cabinet was empty while traveling.) hole was caused by tire hitting and rubbing on wheel well during normal driving conditions which could have caused structural damage to travel trailer and may eventual cause a tire blow out. removed right wheel well and took to d & n camper sales in memphis which was recommended by gulf stream. d & n camper sales repairman spoke via phone with gulf stream and sold us $15 worth of black undercoating tape so that we could seal hole in wheel well ourselves for return drive home. in looking at trailer, it appears that wheel well is not large enough or centered causing wheel to hit well in normal driving conditions. also appears the plastic wheel well either didn
STRUCTURE
03/27/2010500
 Your site will not allow me to select correct make and model which is listed below. the trailer brakes did not work on newly purchased 2011 visa gulf stream travel trailer prior to leaving 83 rv dealer with the trailer on march 23 2010. dealer claimed it was our tow vehicle causing problem and said it was ok for us to leave with trailer brakes not working. after going through entire brake system by ourselves, we found the main electric brake wire was pinched in the right side axel flange at the factory causing the trailer brakes not to work. had to remove one flange bolt to release wire, cut out smashed wire area and splice in a new section of wire. trailer brakes then worked. on march 27, after pulling 2011 visa gulf stream 500 miles on first trip in normal driving conditions, upon reaching destination, found a big hole worn through front of right plastic wheel well which left an opening directly into cabinetry inside of trailer (cabinet was empty while traveling.) hole was caused by tire hitting and rubbing on wheel well during normal driving conditions which could have caused structural damage to travel trailer and may eventual cause a tire blow out. removed right wheel well and took to d & n camper sales in memphis which was recommended by gulf stream. d & n camper sales repairman spoke via phone with gulf stream and sold us $15 worth of black undercoating tape so that we could seal hole in wheel well ourselves for return drive home. in looking at trailer, it appears that wheel well is not large enough or centered causing wheel to hit well in normal driving conditions. also appears the plastic wheel well either didn