Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LIGHTING | |||
| 05/24/2012 | 132895 | ||
| Low beam headlights failed to work when driver switched from high to low beam. american honda motor company and local dealer contacted. i was informed that this individual vehicle was not a part of nhtsa campaig 04v086000. i would like to register my complaint as i find it ironic that the same problem would occur on vehicles not included in the original recall. | |||
| 02/01/2011 | 79000 | ||
| For the past 1.5 years, the low beams for both the driver and passenger side, have failed without warning while driving. this has occurred about 8 times (3-4 times for each side). after failing, a new lightbulb would have to be installed. the low beam component of the new lightbulb would only last about 2-4 months before failing again. honda issued a voluntary recall for 2002 civics, which does not describe my problem. however, my neighbor received nhtsa recall 12v-136, which does describe my problem. it states, there is a potential failure with the wiring of the low beam headlights which may cause the low beam headlights to fail...the dealer will replace the low beam terminal and if necessary the combination lighting switch. in the voluntary recall, honda will only replace the combination lighting switch. i do not understand why the nhtsa feels that honda should replace the low beam terminal in the cr-v models, but for the same exact problem in other models, honda does not feel they should replace the low beam terminal. i brought my civic in for the voluntary recall. my driver side low beam had already failed (just shy of two months old. the passenger side is likely to fail soon.) after the work was complete, my low beam still was not functional. the technician explained that the recall does not authorize him to replace my lightbulb free-of-charge. when i called america honda, i asked about receiving a replacement lightbulb. the representative said that the problem i was experiencing was different than what the recall covered. later, he said that if the wording used in nhtsa's recall 12v-136 was used, i wouldn't even be on the phone with him. however, he explained that i would have to pay for their diagnosis services, and if the low beam terminal is the cause, i would have to pay for that myself. | |||