Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| TIRES | |||
| 10/13/2011 | 13577 | 1 | |
| My vehicle was at my mechanics for an oil change. part of their service is to check the tire pressure. a tire was a little low. upon placing the air chuck on the valve stem, the valve stem exploded. potential damage to the car and the person who would be adding air was luckily avoided. honda had in july 09 (same month we purchased this car) issued a service bulletin concerning using only a shallow air chuck on civics as they might explode. honda and the dealership both refused to repair at no charge. claiming that the mechanic was at fault. note that the mechanic who was operating the proper air chuck at my repair shop is honda certified and only used a shallow air chuck. honda has a printed brochure in their show room that explictly states that a driver must go to a dealership or anywhere that air is available and fill to the proper pressure when the tpms light comes on. most air fill places at gas stations have the long handle version of the air chuck, which in the service bulletin is strictly prohibited! not only did honda refuse to repair at no charge, they also charged us for a front end analysis. $175.00 because of a known defective part. my wife refused to drive the car on the interstate or to go above 50 mph after that because of the potential of a rock or some other object hitting the valve stem. we had many trips where we had to use my 1990 jeep instead of the honda at extra expense. we recently were finally able to get rid of the honda and purchased a 2013 hyundai elantra limited. we were not wanting to purchase a new car for at least another two years. the potential for vehicle damage, and even more important to the person putting air in a tire is tremendous. also, what about a blow out, and then a wreck. all for an inexpensive part. we will never own another honda if they are so blatantly willing to disregard their own findings. *tr | |||
| 03/03/2012 | 17000 | ||
| Tl* the contact owns a 2009 honda civic. the vehicle was equipped with bridgestone turanza el400 tires, size 205/55/r16. the contact was driving approximately 60 mph and felt a severe vibration accompanied by a whining noise from the rear of the vehicle. the vehicle was taken to a tire center where the contact was informed that both the rear driver and passenger tires were out of round and exhibited significant cupping. the technician ordered two replacement tires. the manufacturer was notified of the problem. the approximate failure mileage was 17,000. the dot number was unavailable. | |||
| 03/03/2012 | 17000 | ||
| Tl-the contact owns a 2009 honda civic. the vehicle was equipped with bridgestone turanza el400 tires, size 205/55/r16. the contact was driving approximately 60 mph and felt a severe vibration accompanied by a whining noise from the rear of the vehicle. the vehicle was taken to a tire center where the contact was informed that both the rear driver and passenger tires were out of round and exhibited significant cupping. the technician ordered two replacement tires. the manufacturer was notified of the problem. the approximate failure mileage was 17,000. the dot number was unavailable. kmj | |||
| 03/03/2012 | 17000 | ||
| Tl-the contact owns a 2009 honda civic. the vehicle was equipped with bridgestone turanza el400 tires, tire size 205/55/r16. while the contact was driving approximately 60 mph, there was a severe vibration with a whining noise emitting from the rear of the vehicle. the vehicle was taken to a tire center who informed both the rear driver and passenger tires were out of round and exhibited significant cupping. the technician ordered two replacement tires. the manufacturer was notified of the problem. the approximate failure mileage was 17,000. the dot number was unavailable. js | |||
| 06/14/2011 | 49729 | ||
| I have a 2009 honda civic. heard horrible noise coming from tires. had them rotated to see if that would fix problem. it just got louder so i took it into orangeville honda for diagnostics. was advised i had cupped tires and needed 4 new tires and an alignment. i replaced all four tires and had alignment done. on the alignment report was advised that the right rear camber and right front camber were out of specs, as well as the rear left camber is just in spec. phoned honda orangeville and told them of issue, was advised they do not repair such a thing and that driving on cupped tires is fine. i called honda canada, spoke to james, ext. 6854, was advised it was a maintenance issue and that honda orangeville would do a toe at my expense. i have since learned how much of an issue this is, in fact a class action suit has been filed in the states. i was also advised by honda orangeville that the cupping resulted from the roads in which i live, which i find hard to believe as i live 5 minutes from the honda plant in alliston. i was advised by my mechanic that the new tires will also cup unless this issue is dealt with. honda claims to be about safety yet after research i have learned that driving on cupped tires is dangerous as the tires lose grip. please help me i can't afford new tires every year or a $1,000.00 repair bill on a car that is less than 2 years old. | |||
| 05/24/2011 | 20548 | ||
| Broken belt with only 20k miles makes the tire susceptible to blow-out and unsafe to drive. dealer says bridgestone attributes it to driver striking a hard object. so sad, this is the first broken belt i | |||
| 04/28/2011 | 25000 | ||
| I purchased a 2009 honda civic in july 2009 - manufactured 11/2008. rotated tires every 5k mi. at 25k mi - june 2010, informed that tires needed to be replaced. replaced all four tires with 40k mi rated tires, alignment performed and in dec 2010 and rear tire were bald - 15k mi tot, 10 k on rear and 5 k on front. replace these - all 4 - with 60 k mi rated tires and after 5 k mi rear tire were severly cupped. replaced rear tires with the current front tires and 2 new tires for the front, alignment performed. ran this set for another 5k mi and again the rear tires were severly cupped - 10 k total 5k on front and 5 k on rear. if there is any precipitation on the roadway what so ever, the rear end tends to lose traction. the mechanic (non-dealer) asked if i carry alot of weight around in the trunk and i said no, 90% of the time i am the only one in the car. he did say that he had seen other makes of car that would chew-up tires quickly. i went home and did a search on the web for excessive tire wear honda civic and came up with a bunch hits that said there was a tsb for a control arm. i went to the dealer and asked if they have ever heard anyone else complain of excessive tire wear on a civic and they said no. so i told them that i found that there was a tsb for control arms on the web and they started researching 2009 civic tsbs and said that there were none. i said that it seems very strange that many people are complaining about this problem and there are tsbs for 2007 and 2008 models but nothing for 2009 models. dealer said since there is no tsb for the 2009 and since there are 50k mi on the car the warranty is expired - there is nothing they can do. they did offer to do an alignment for $75, i said no thanks i'll resolve this by another means and left. | |||
| 12/31/2010 | 11890 | ||
| Rear tires were making a humming noise while driving. took car in to dealer and was told that the rear tires were cupped to the point of metal wires showing through. vehicle only has 11890 miles on it. | |||
| 10/08/2010 | 25000 | ||
| I purchased my 2009 honda civic on 09/09. i had my tires rotated every 6 to 8k. on my third rotation (at 24000) there was a humming sound occurring at low speeds. took it to honda dealer and was told that tires had uneven wear (cupping in a diagonal pattern) and needed new tires. according to dealer it is not honda | |||
| 04/01/2010 | 12000 | ||
| I purchased a new 2009 honda civic and at 12,000 the tire belts have slipped. | |||
| 02/23/2010 | 11016 | 1 | |
| I purchased my honda civic on 12/31/08. on or around the beginning of may 2009, i had my tires rotated at 9532 miles. on may 22, 2009 at 9595 miles, i had them computer balanced and rotated again. there was a thumping noise that was occurring whenever i tried to stop. had a tire replaced due to unsuccessful repair of flat (at 10,515 miles). at 11,016 miles, i was back at honda again. had to have a second tire replaced due to tread wear and warping. both of these tires had initially been on the rear axle of the car when it was purchased. in july of 2009, at 14652 miles, i had tires rotated again. two new front tires went to back axle. on 12/22/09, went to have tires rotated and balanced again due to rough riding (mileage 25148). had to have two new tires (replaced by honda) replaced again. tires were on the rear axle, and were worn completely smooth after only ~14,500 miles. again, on february 23, 2010, went to have tires rotated again (mileage 29834). back two tires were worn completely smooth again. goodyear tire company put this quote on my receipt, no rotation due to tire wear in the rear. rear tires are at 2/32. on february 25, i took the honda civic to the nearest honda dealer (round rock, tx ~ 58 miles away). had called ahead and made appointment, telling the service manager what the problem was. he called me at 12:45 and told me that they had put the car on the alignment rack and the car was not out of alignment, and that this was just natural tread wear due to my driving. after getting home this evening, i began researching the bridgestone turanza el400 tires online. there are numerous consumer complaints for the same exact problem that i am having. i find it quite odd that honda says no one else has complained, but there are so many complaints posted online about these same tires. i find them to be a safety hazard. i have to drive under 55 mph if it is raining. if i do not, my car hydroplanes all over the road. this is a hazard. *tr | |||
| 12/10/2008 | 20560 | 1 | |
| On my 2009 honda civic that is only five months old right around 20,000 miles i noticed a vibration in the rear end. this vibration got worse quickly. at 20,560 i had the tires looked at and both tires have good tread left but have excessive cupping in a diagonal pattern the same as the 06/07 tsb. i took the car to the dealer i bought the car from. the service dept stated that there was no tsb or recall and that they could check the alignment but it was out of warranty at 12,000 miles (meaning i would be charged) and even though honda sold me the car with these tires on it they did not produce the tires and they were not covered under any warranty. nhtsa needs to assist consumers by looking into this (numerous posting on other internet sites) before owners ignore this problem and someone is killed by the tire failure due to a problem in the rear end. *tr | |||
| 11/13/2009 | 15000 | ||
| Tl*the contact owns a 2009 honda civic. while driving 20 mph the vehicle began vibrating in the rear. the contact noticed that there was cupping in the tire tread which caused the vehicle to vibrate. a local tire shop replaced the rear tire. the dealer checked the entire rear-end of the vehicle for damage; however, nothing was broken. the dealer requested that a manufacturers representative inspect the vehicle; yet, this has not occurred. the contact had the identical failure on a 2006 civic and the dealer stated that failure was caused by a loose bushing which caused unusual tire wear. the contact stated that this is a major manufacturers defect. the current mileage was 16,000 and the failure mileage was 15,000. | |||
| 07/09/2009 | 5300 | 1 | |
| I was driving west bound on i-84 in danbury ct, in the left hand lane. it felt as if i had hit something. the car veered into the guardrail, the left front tire was ripped off the car, i was able to maneuver the vehicle to the right hand side of the highway - break down lane. i felt heat under my seat, i immediately got out of the vehicle, with in 3 - 5 minutes the car was full engulfed in flames. *tr | |||
| 03/01/2009 | 24000 | 1 | |
| Tires started separating 24000 miles after purchase. tires were properly maintained. *tr | |||