Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 03/12/2013 | 13968 | ||
| Tl- the contact owns a 2011 honda civic. the contact stated that while driving 61 mph, the driver applied the brakes but the brakes failed to respond. as a result, the contact crashed into another vehicle. the contact's vehicle was destroyed. there were no injuries. the vehicle was not inspected for the cause of the failure. the failure and current mileage was 13,968. kmj | |||
| 03/12/2013 | 13968 | ||
| Tl- the contact owns a 2011 honda civic. the contact stated while driving 61 mph the driver applied the brakes but they failed. due to the brakes not operating as designed the vehicle crashed into another vehicle. the contact's vehicle was destroyed. the failure and current mileage was 13,968. dt | |||
| 07/05/2012 | 18000 | ||
| I have multiple occurrence where my vehicle does not response when i hit the brakes. its like the abs system is not working. it has happened several times. i notice it happen more often if i hit a bump in the road. the problem usually occurs at a slow about of speed. i have been able to avoid accidents by swerving out of the way of cars, but i believe sooner or later i will get into an accident. | |||
| 10/30/2012 | 41000 | 4 | |
| Squeaking noise coming from driver side front wheel. i have replaced front brake pads 3 times in one year! took car into dealership and they claim i must be riding on the brakes. the cost is $ 200.00. this is a brand new car... a 2011, how the neck can brake pads need to be replaced this many times??!! something is seriously wrong, i have owned vehicles and i never recall having to replace brake pads more than once or a maximum of two times during ownership. the first year of owning a new car... 4 times??!!! ridiculous! *tr | |||
| 10/30/2012 | 41000 | ||
| Sqeeking noise coming from driver side front wheel. i have replaced front brake pads 3 times in one year! took car into dealership and they claim i must be riding on the brakes. the cost is $ 200.00. this is a brand new car... a 2011, how the neck can brake pads need to be replaced this many times??!! something is seriously wrong, i have owned vehicles and i never recall having to replace brake pads moretan once or a maximum of two times during ownership. the first year of owning a new car... 4 times??!!! ridiculous! | |||
| 11/16/2011 | 9000 | 3 | |
| Front brakes were worn out at 9000 miles, and then again at 15000, and again at 27000. tires were worn out at 27000 miles. *tr | |||
| 11/16/2011 | 9000 | ||
| Front brakes were worn out at 9000 miles, and then again at 15000, and again at 27000. tires were worn out at 27000 miles. | |||
| 10/03/2012 | 22643 | ||
| Front brake pads completely bare. i am an older woman driver who does not endure much stop and go traffic. never owned a car where brake pads failed/worn in just 1 1/2 years of driving. all other cars owned by family have brake pads last 80k miles. replacing pads today, but was told by honda rep that it is my fault due to my driving habits. had i known what i now know. or seen the online customer/owner's comments regarding their customer service and brake issues that date back almost a decade, i would not have bought this car. | |||
| 08/01/2012 | 18000 | 1 | |
| Brakes wore completely down at 18k miles on a brand new lease when they should have lasted about 30k miles. was told it was the way i was driving and it had caught me off guard because i only apply the brakes gently at appropriate times. i found their excuse to be a little fishy and within a short amount of time of online research i had realized that this scam by honda has taken effect on many others some at even 10k miles! this matter should be taken care of in a timely manner as this is a bit ridiculous. *tr | |||
| 08/01/2012 | 18000 | ||
| Brakes wore completely down at 18k miles on a brand new lease when they should have lasted about 30k miles. was told it was the way i was driving and it had caught me off guard because i only apply the brakes gently at appropriate times. i found their excuse to be a little fishy and within a short amount of time of online research i had realized that this scam by honda has taken effect on many others some at even 10k miles! this matter should be taken care of in a timely manner as this is a bit ridiculous | |||
| 07/26/2012 | 39000 | 2 | |
| Brakes beginning to squeak again. brakes replaced two times since purchase of car- 2011 new honda civic. this will be the third attempt to correct brakes! dealership was unable to duplicate issue of acceleration while at the dealer so the car was not repaired. automatic door locks were locking on their own, dealer fixed. *tr | |||
| 07/25/2012 | 30000 | 1 | |
| (odi number) is: 10464481 already on file. automobile is at dealership, no rental car provided as promised by american honda corporate office. dealership is stating that unless the duplication happens while the automobile is at their location; nothing can be done? car is accelerating at stop lights while foot is on brake, and car will not accelerate at times when the gas pedal is applied. doors are automatically locking. *tr | |||
| 07/26/2012 | 39000 | ||
| Brakes beginning to squeek again. brakes replaced two times since purchase of car- 2011 new honda civic. this will be the third attempt to correct brakes! dealership was unable to duplicate issue of acceleration while at the dealer so the car was not repaired. automatic door locks were locking on their own, dealer fixed. | |||
| 07/25/2012 | 30000 | 1 | |
| (odi number) is: 10464481 already on file. automobile is at dealership, no rental car provided as promised by american honda corporate office. dealership is stating that unless the duplication happens while the automobile is at their location; nothing can be done? car is accelerating at stop lights while foot is on brake, and car will not accelerate at times when the gas pedal is applied. doors are automatically locking. *tr | |||
| 07/25/2012 | 30000 | ||
| (odi number) is: 10464481 already on file. automobile is at dealership, no rental car provided as promised by american honda corporate office. dealership is stating that unless the duplication happens while the automobile is at their location; nothing can be done? car is accelerating at stop lights while foot is on brake, and car will not accelerate at times when the gas pedal is applied. doors are automatically locking. | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 02/15/2012 | 28000 | ||
| Tl* the contact owns a 2011 honda civic. while driving approximately 40 mph, the contact heard a grinding noise as the brakes were applied. in addition, the brakes were hesitant to respond. the vehicle was taken to the dealer for diagnostics where the technicians were unable to diagnose a failure. the vehicle was not repaired. the approximate failure mileage was 28,000. | |||
| 02/15/2012 | 28000 | ||
| Tl- the contact owns a 2011 honda civic. while driving approximately 40 mph, the contact heard a grinding noise as the brakes were applied. in addition, the brakes were hesitant to respond. the vehicle was taken to the dealer for diagnostics where the technicians were unable to diagnose a failure. the vehicle was not repaired. the approximate failure mileage was 28,000. kmj | |||
| 02/15/2012 | 28000 | ||
| Tl- the contact owns a 2011 honda civic. while driving at approximately 40 mph the contact heard a grinding noise when depressing the brake pedal. the brakes were hesitant to respond. the vehicle was taken to the dealer for diagnostic. the technicians were unable to diagnose a failure. the vehicle was not repaired. the approximate failure mileage was 28,000. ds | |||
| 10/01/2010 | 9826 | ||
| Tl* the contact owns a 2011 honda civic. the contact stated that the brakes would exhibit an abnormal squeaking and grinding. the brakes were recently replaced prior to the recent failure. the manufacturer was not made aware of the failure. the dealer was notified but denied any assistance with repairs to the vehicle. the vehicle was not repaired. the failure mileage was 9,826 and the current mileage was 19,000. | |||
| 10/01/2010 | 9826 | ||
| Tl- the contact owns a 2011 honda civic. the contact stated that the brakes would exhibit an abnormal squeaking and grinding. the brakes were recently replaced prior to the recent failure. the manufacturer was not made aware of the failure. the dealer was notified but denied any assistance with repairs to the vehicle. the vehicle was not repaired. the failure mileage was 9,826 and the current mileage was 19,000. kmj | |||
| 10/01/2010 | 9826 | ||
| Tl- the contact owns a 2011 honda civic. the contact stated that the brakes would make a squeaking and grinding noise. the brakes were replaced prior, but the failure recurred. the manufacturer was not contacted. the dealer was notified, but denied any assistance with repair to the vehicle. the vehicle was not repaired. the failure mileage was 9826 and the current mileage was 19,000. nw | |||
| 08/02/2011 | 7300 | ||
| 2011 honda civic with 4000 miles. took it to dealership for an oil change and complained about a burned smell when braking while driving uphill after the car stops. no heavy braking though. dealership inspected the brakes and said everything was fine. at 7300 miles and a total of 7 months of use the car started to make a grinding noise when braking or not. took to dealer and they said my brake pads had zero % left, metal to metal. they blamed the way the car was being driven and treated me like i was some jerk that was drag racing every day and toasted the brakes. i previously had a 2007 toyota camry that i drove the same way (as a normal person by the way, city and freeway) and did not have to replace brakes until over 33000 miles! this is ridiculous, even a very bad driver that keeps hitting his brakes should not have this problem with 7300 miles in a compact car. honda declined any servicing and declined to fix or even look deeper for a possible problem. wanted to charge me over $100 for a 5 minute brake pad inspection... a joke! | |||
| 06/02/2011 | 6000 | ||
| My daughter drove on freeway 60 and needed to change lane to freeway 57. while she changed lanes, she found the traffic on freeway 57 started to slow down. so, she started to brake, but for some odd reason the brake did not work properly. the car did not slow down well enough, so she started to brake harder, and suddenly she heard a very loud bumping noise. she thought some parts of car hit the ground. so she decided to pull the emergency brake, but by the time i pulled it up, she was not able to make a stop immediately and hit the car in front of her. claim number: 0108830737 my car is currently located at sk auto body in rowland heights | |||