Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 05/23/2011 | 77000 | ||
| Tl* the contact owns a 2007 honda civic hybrid. the contact noticed that his rear tires were wearing faster than normal. the vehicle was taken to the dealer who advised him that the rear upper control arm needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and offered pay for half of the repair cost. the failure mileage was approximately 77,000. | |||
| 05/23/2011 | 77000 | ||
| Tl- the contact owns a 2007 honda civic hybrid. the contact noticed that his rear tires were wearing faster than normal. the vehicle was taken to the dealer who advised him that the rear upper control arm needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and offered pay for half of the repair cost. the failure mileage was approximately 77,000. rvk | |||
| 05/07/2010 | 32000 | ||
| When i am travelling at speeds above 65mph my entire car vibrates/shutters/shimmy/shakes. it is felt in the steering wheel, and shifter, and the overall ride of the vehicle. it only occurs when i press the gas to accelerate. if i am travelling at 72mph and i release my foot from the gas the vibration does not go away 100%, but it's greatly reduced. at 32,000 my tires were completely bald and worn. i brought my car to honda who would not honor the warranty which expired at 30,000. i then took my car to a repair mechanic who told me the he could not fix the camber which was out of alignment. it was the cause of the excessive tire wear and so i bought new tires and had them mounted, aligned and balanced. recently after having a 50,000 major service performed on my car by honda the problem came back. had the right and left inner cv joints replaced and the vibration still persists. | |||
| 04/30/2009 | 10000 | 1 | |
| Tires wear out , due to weak stabilizer bars on rear end, honda replaced the stabilizer's, and aligned car, however don't pay to replace tires, only way to know you have a problem is to take car to dealer, if you get you service anywhere else, you don't know you have a problem. i took car in for oil change and got the word about the service bulletin. *tr | |||
| SUSPENSION - REAR | |||
| 05/14/2011 | 71000 | ||
| Tire out of control in rain almost wrecked rear tire wear bad control arms 2007 honda civic hybird | |||
| 10/27/2010 | 22000 | ||
| September 2007 honda civic hybrid with only 37000km to date. i have noticed excessive vibration and today thought the rear driver wheel was out of line, leaning inwards at the top. i visited the dealer and was told the car needed a rear suspension alignment. i'm an engineer and didn't buy this explanation. researching on internet this evening i find many reports that there is a major defect with the rear suspension. it's not an alignment problem but a failure of the suspension arms. has honda put out a recall, in any case we have a 7 year extended warrenty but no doubt an upcoiming battle with the dealer unless honda comes forward to honour their commitment to safety. many report the condition is dangerous due to excessive rear tire wear. we are in canada, can you advise to whom we should make our complaint. | |||
| 09/06/2010 | |||
| Honda civic - 2007 hybrid - needs new control arms as the tires are unsafe to drive - apparently this is happening a lot, i'm surprised there is not a recall yet. i've got 70k miles and finishing my 2nd set of rear tires already - they refuse to correct at no cost, even though they've even put out a service bulletin. | |||
| 06/25/2010 | 21351 | ||
| 2007 honda civic hybrid very rapid inside edge tire wear. at 21k we need 3rd set of tires for loud excessive noise at 25-65 mph and even slow turning . have had our honda dealer install the new c marked control arms and alignment done also at 13k. honda rep looked at car today with 21k said all is ok and is to honda specs. this is not my idea of a car that is made correctly or in anyone's spec's antwhere in the real automotive world ! really 3 sets of tires in 21k miles normal that takes alot of ignorance on honda's part. a stressfull waiting game for the tire's to blow out, heaven knows you will not hear tires go with all the noise from them. just hope were able to control car and no one gets hurt. | |||
| 03/19/2010 | 24783 | ||
| Excessive tire wear on 2007 honda civic hybrid. during routine service at 25,000 miles at honda dealer, i was advised that the tires needed replacing due to wear. i complained because these were supposed to be 60,000 mile tires. when i kept complaining and refusing to have them replaced with the same brand of tire (bridgestone), i was finally advised that the rear upper control arms were bad and had caused the excessive wear. the control arms were replaced under warranty and i received a partial credit on the new tires. i later researched the problem on the internet and observed that there was a service bulletin on this very same problem. it is worth the money ($26.00) to pay to have access to these bulletins. i have since discovered another service bulletin problem that affected my car and had it repaired. it was an sluggish acceleration problem with the civic hybrids. | |||
| 12/23/2009 | 47500 | 1 | |
| Experienced uneven tire wear on rear tires. appears to be related to the upper control arms and the service bulletin 08-001. symptoms include rough ride as if tires are out of balance. oem dunlop tires were routinely rotated and balanced and still required replacement at 32k. new tires with 15k are showing same issues, cupping of inner tread edge. at speeds of 50-60 mph, shake was so evident that i was concerned about handling ability. changed upper control arms and tires with minor improvement. *tr | |||
| 07/21/2009 | 19098 | 1 | |
| Tl*the contact owns a 2007 honda civic hybrid. the rear suspension caused the vehicle to vibrate, make noise and the tires to become uneven. a mechanic stated that the failure was caused by the struts suspension which was also associated with the rear axle. the dealer stated that they were only able to repair the suspension if the replaced two tires and aligned them. the contact stated that he should not be required to purchase tires since the struts and rear axle caused the failure. service bulletin# 08-0001 dated february 2009 is related to the rear suspension and directly related to the failure. the bulletin also indicated that the dealer had to install a rear upper control arm kit, replace the fan bolts and the worn tires. the manufacturer has not been notified. the failure mileage was 19,098. the dealer replaced the upper control arm kit, but when the consumer asked the dealer if a 4-wheel alignment had been done, their reply was the tires were so badly worn and alignment could not be performed unless two tires were purchased for the rear. the consumer stated he should not be required be required to purchase the upper control arms for the rear axle caused by the badly worn tires. the service bulletin stated the worn tires were to be replaced along with other parts. the manner in which the tire replacement was handled by the dealer gave the contact only two options; drive away in a very unsafe vehicle without completion of the work or pay whatever the dealer asked for the tires so the work specified by the service bulletin could be completed. with limited options, the consumer paid for new tires. the manufacturer was notified on sept 21, 2009 via priority mail. updated 10/22/09 *bf | |||
| 09/01/2009 | 0 | 1 | |
| 2007 honda civic hybrid - the oem rear suspension geometry wears the inner edge of the tires extremely quickly. honda issued a service bulletin (08-001) identifying and correcting the problem with replacement upper control arms. the dealer/honda refuses to cover parts/labor charges for correction on a car that is not under warranty anymore. this is clearly a design defect that impacts safety and i believe the manufacturer should correct it at their expense. *tr | |||
| 05/17/2009 | 16498 | 1 | |
| Uneven tire wear at 16,500 due to rear control arm design flaw. honda issued tsb 08-001. they know about the problem but will not admit to it unless pressed. i did extensive research, confronted them and finally they repaired rear control arm???? but would not replace my worn tires or give me a tire alignment. i replaced all four tires at my expense and now 4,000 miles later , i hear excessive road noise and wonder if the problem was ever fixed. this is a safety and road hazard. honda should be held accountable. there should be a recall and the problem should be fixed correctly and completely without the customer being charged or harassed. *tr | |||
| 05/02/2009 | 18500 | 1 | |
| When i took my '07 civic hybrid to my dealer in may for an oil change, they told me all four tires needed to be replaced due to worn out treads. the car only had 18500 miles on it at the time, so i was flabbergasted. the service advisor suggested i was driving the car too aggressively. while researching replacement tires online, i discovered that this premature tire wear had happened to many other civic owners. in fact, honda had issued a service bulletin (008-001) for this back in early '08. there is a problem with the rear control arms which can cause uneven or premature tire wear in all 2006-2007 civics, except for the si. so i went back to the dealer, showed the advisor the service bulletin, and got the control arms fixed. now why didn't they just fix the control arms in the first place instead of questioning the customer's driving habits? seems to me either the advisor is incompetent or dishonest. i suspect it's the latter as she mentioned that honda doesn't pay the dealer much to cover the repair. others on the internet have had the same experience over this issue. looks like honda stumbled on this one. *tr | |||
| 06/16/2009 | 24365 | 1 | |
| I purchased a 2007 honda civic hybrid on april 16,2009 w/ 21k miles. the pre purchase inspection by an independent honda specialist was done in my presence and no problems were noted. my long time specialist mechanic even stated that is the first prepurchase i've ever done where i couldn't find anything wrong even the tires match and have worn evenly. two months to the day and 3k miles later (24,365) i went to the dealership to have the oil changed and tires rotated i was told three tires were showing wear on the inside. i did not believe the dealer and drove off on a sat. knowing they were fine 3k miles ago. i checked the tires closely on monday (after driving 40 miles to work) and found them to be showing thread on 3 tires. further research showed a tsb 008-001(rear control arms out of spec) that addresses this problem although it was never mentioned to me by the dealer. i could have easily killed myself or someone else. this should be a recall item due to how fast the tires can wear from safe to very dangerous. 90% of the tire tread looked very good but the inside 10 % which cannot be seen without getting on your hand and knees was extremely worn. *tr | |||
| 05/15/2009 | 1 | ||
| I have a 2007 honda civic hybrid. i have had all scheduled maintenance completed at an authorized honda dealer. i have had a continual problem with wheel alignment/tire wear issues. the first set of tires (dunlops) lasted just a little over 30,000 miles despite regular rotation. when replaced, large patches of cord were visible. the next set (michelins) has nearly 20,000 miles on them, and are also showing uneven tire wear despite regular tire rotations. the upper control arms in the rear were replaced 10,000 miles ago and the alignment was checked on all four wheels at that time. i drive very conservatively, with nearly 95% of my driving freeway driving at or below posted speed limits. i believe like others that this is a design flaw. it can be serious if tires are not checked on a regular basis. *tr | |||
| 06/13/2009 | 25000 | 1 | |
| Uneven tire wear on a 2007 honda civic hybrid. *tr | |||
| 06/01/2008 | 0 | 1 | |
| Excessive tire wear on my 2007 honda hybrid - problems with the rear suspension causing the rear tires to wear out excessively fast on the inner portion of the tire leading to unusual tire wear patterns. *tr | |||