Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| AER-12100-D | 01/08/2013 | 10048981 | Honda: engineering request for investigation. steering wheel controls not working (audio and cruise control) and srs light on with dtc 11-1 thru 11-b on certain vehicles. models 2012-2013 cr-v. *pe | 01/08/2013 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 10/10/2012 | 2500 | ||
| 2012 honda crv - power steering intermittently goes out while driving and power steering failure light on dash illuminates. once vehicle is turned off after an occurrence the power steering again works fine for days or weeks until the next occurrence. while the dealership acknowledges that when this occurs the vehicle is unsafe to drive, the vehicle is currently at the dealership for the third time to attempt repair for this dangerous problem. note this is the first model year to use honda's new motion-adaptive electric power steering (eps). | |||
| 08/24/2012 | 9000 | 1 | |
| The power steering system (eps) shuts down making the vehicle difficult to maneuver. it has happened several times, many times while turning at low speed (the very purpose of power steering). one failure occurred in a parking garage and nearly caused a head-on collision. the failure is intermittent and sometimes includes illumination of the eps warning light on the dash but not always, and the light has never sealed-in. the symptoms are similar to what is described in complaints against the honda fit that led to service bulletin 09-043 that applied to both the fit and the civic hybrid (see http://townhall-talk.edmunds.com/direct/view/.f1346c0/58). the eps system is newly installed in the cr-v in the 2012 model. because there is no record of this problem for the cr-v, honda dealers (we have contacted more than one) are requiring that the failure occur while they drive the vehicle before they will fix anything. the vehicle has been taken to the dealer twice with the same complaint most recently the week of 9/24 and left with the dealer overnight. this complaint is being logged to ensure this failure is on record. based on the fact that the failure is virtually identical to that described for a similar component in earlier fit and civic vehicles, it only seems reasonable to apply the same fix without the need for diagnosis and replication of the symptom. *tr | |||
| 08/24/2012 | 9000 | ||
| The power steering system (eps) shuts down making the vehicle difficult to maneuver. it has happened several times, many times while turning at low speed (the very purpose of power steering). one failure occurred in a parking garage and nearly caused a head-on collision. the failure is intermittent and sometimes includes illumination of the eps warning light on the dash but not always, and the light has never sealed-in. the symptoms are similar to what is described in complaints against the honda fit that led to service bulletin 09-043 that applied to both the fit and the civic hybrid (see http://townhall-talk.edmunds.com/direct/view/.f1346c0/58). the eps system is newly installed in the cr-v in the 2012 model. because there is no record of this problem for the cr-v, honda dealers (we have contacted more than one) are requiring that the failure occur while they drive the vehicle before they will fix anything. the vehicle has been taken to the dealer twice with the same complaint most recently the week of 9/24 and left with the dealer overnight. this complaint is being logged to ensure this failure is on record. based on the fact that the failure is virtually identical to that described for a similar component in earlier fit and civic vehicles, it only seems reasonable to apply the same fix without the need for diagnosis and replication of the symptom. | |||
| 07/23/2012 | 1600 | ||
| Tl* the contact owns 2012 honda cr-v. the contact stated that while driving 15 mph, the steering wheel became stiff and could not be turned left or right. there were no warning lights illuminated. the vehicle was not taken to a dealer or repair shop for inspection or repair. the manufacturer was not made aware of the failure. the failure and current mileages were 1,600. | |||
| 07/23/2012 | 1600 | ||
| Tl-the contact owns 2012 honda cr-v. the contact stated that while driving 15 mph, the steering wheel became stiff and could not be turned left or right. there were no warning lights illuminated. the vehicle was not taken to a dealer or repair shop for inspection or repair. the manufacturer was not made aware of the failure. the failure and current mileages were 1,600. sm. | |||
| 07/23/2012 | 1600 | ||
| Tl-the contact owns 2012 honda cr-v. the contact stated that while driving at 15 mph, the steering wheel became stiff, and could not turn it left or right. there were no warning lights illuminated.the vehicle was not taken to dealer or repair shop for inspection or repair. the manufacturer was not made aware. the current and failure mileage was 1600.yn | |||