Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 06/16/2012 | 1475 | ||
| Traveling 95 north pull over to check tire pressure, door open and driver fell out. car hit driver. car kept going cross the median to 95 south lane impact a hole full of water. | |||
| 12/21/2012 | 12500 | ||
| While going north on i-35, 2 miles south of austin, texas a very loud noise was felt and heard. the sunroof had cracked into thousands of small pieces and a large hole formed as i drove with glass flying behind me. the hole in the center of the sunroof had edges sloping upwards indicating the force went out of the car bending the glass outwards. there is no evidence any object hit the sunroof from the outside. the outside temperature was 64f degrees. i believe the factory installed sunroof glass is defective causing a very unsafe driving condition. i have pictures of the sunroof. | |||
| 07/21/2012 | 3045 | ||
| This incident concerns the horn. it is a joke and a dangerous on at that. as i was driving on i-20 outside of atlanta i was driving alone side a pick-up truck to my right. my front bumper was about even with the truck's windows post. the truck started moving over into my lane and since there was another car beside me (on my left) i could not move over so i started blowing the horn. i could barely hear it so i know driver of the truck could not hear it so he continued to move over into my lane. my only choice was to apply the brakes and let the car to my left pass me and move over behind it. i was missed by inches by the car that was following that car. that driver had to apply the brakes very hard so as not to hit me. the horn needs to be much louder then it is. | |||
| 01/27/2012 | 200 | ||
| When i attemped to move the sun visor to block the sun coming in the drivers side window, it fell out of the overhead. i had to pull over and stop the car while holding the visor. with luck, i was on a rural road with no traffic. i was able to put it up in place and lock it into the clip to hold it. i contacted my local dealer and took it in to have them look at it. they said that they would order a new one. after a couple weeks when they didn't call, i called them and found out that the visor was on backorder. it took about five weeks before they got the new visor. i took the car in to have it fixed and after a couple of hours the service rep told me that the new part didn't work and that they didn't know why. they said that they were going to contact honda technical for a resolution, and they would have an answer in about two days. the next day i found out the the passenger side sun visor was doing the same thing. when they didn't call, i called them and got the two day story again. after the third time that they didn't have an answer, i called honda's main customer service and registared a complaint. i got a complaint number and was told an investigator would contact me. she did, and we discussed the problem. the next morning the local honda dealer service manager called and wanted me to bring the car in, and they would give me a loaner. it took them about four more days to fix the problem. when i picked the car up i discussed what they had done to fix the visor, and found out that they had to get eight new units before they got two good ones. i feel that this is a safety hazard as the driver could easily become distracted and have an accident. honda must realize by now that their sun visors are a piece of junk. i suspected that when i first heard that the sun visors were on back order. you need to make them fix this problem before someone gets hurt. | |||
| 02/17/2012 | |||
| 2012 honda cr-v headrest - when sitting with my back completely against the car seat, the top part of the headrest is pitched forward at such an angle that it forces my head forward regardless of the height of placement. in order to correctly align my head with my spine while driving, i have to sit forward. this is not a feasible position. i am 5'10 tall and i already suffer from cervical spine problems without this headrest creating more!!! i did not realize the situation with the headrest until i'd had the vehicle for about a week. i called the honda customer service number 1-800-999-1009 on march 2, 2012 at approximately 12:50 pm e.s.t. to complain. their representative told me she would make a note of my complaint and pass it on to the design team. she stated that nothing could be done at this time to fix it. the only solution i could find was to turn the headrest around and attach a cushion to it in case of an accident. these headrests may have been designed to fit current safety measures, but one side does not fit all!! | |||