Honda Crosstour 2010-2013

Model Crosstour made by Honda got 36 consumer complains as well as 2 service bulletins. Consumer complaints with reference, among others things, to electronic stability control and engine and engine cooling. Technical service bulletines regarding electrical system.

Car model

Name	Recalls	Bulletins	Consumer Complaints
Honda Crosstour 2010	0	2	36
Honda Crosstour 2012	1	2	18
Honda Crosstour 2013	0	0	1

Crosstour year 2010

Technical Service Bulletins
Consumer Complaints

Model 2010

Bulletins

Bulletin	Bulletin date	Item no.	Summary	Added
ELECTRICAL SYSTEM - ALTERNATOR/GENERATOR/REGULATOR
SB-12-002	01/12/2012	10043248	Honda: on some model vehicles, there is an alternator/starter tester (ast) module capable of testing alternators, installed on gr8 diagnostic battery station. *pe	03/06/2012
ELECTRICAL SYSTEM - STARTER ASSEMBLY
SB-12-002	01/12/2012	10043248	Honda: on some model vehicles, there is an alternator/starter tester (ast) module capable of testing alternators, installed on gr8 diagnostic battery station. *pe	03/06/2012

Consumer Complaints

Fail date	miles	occurences
ELECTRONIC STABILITY CONTROL
12/23/2010	5200
	My 2010 honda crosstour suddenly went from 60 to 15 mph driving on a busy highway. the engine light and vsc light came on, and it just lost power. i narrowly escaped a serious accident with several cars. the other drivers had to avoid hitting me as i slowed down quickly without warning. the dealership says the computer shows a malfunction, but now it is fine. they can find nothing wrong with the car that would cause this to happen.
ENGINE AND ENGINE COOLING
12/23/2010	5200
	My 2010 honda crosstour suddenly went from 60 to 15 mph driving on a busy highway. the engine light and vsc light came on, and it just lost power. i narrowly escaped a serious accident with several cars. the other drivers had to avoid hitting me as i slowed down quickly without warning. the dealership says the computer shows a malfunction, but now it is fine. they can find nothing wrong with the car that would cause this to happen.
POWER TRAIN
10/30/2012	23000	1
	I bought the car used with approximately 23000 miles; it is still under the factory warranty. i had read about other owners' descriptions of shutter from the drive train between 20-27 mph under moderate acceleration, a slight shaking felt through the car body, and noticed mine displayed this same condition. i took the car to a local dealer on oct 30, 2012, explained the problem i was experiencing, and mentioned that acura had issued a tsb concerning a similar situation. the mechanic stated this tsb did not apply to honda cars. nonetheless, when the dealer returned the car, they had applied a transmission controller software update; i do not know if this is the same update issued by acura. they also turned the front rotors and recommended tire balancing. i had them balanced immediately. my family and i took a 4 hour road trip over the thanksgiving holiday, consisting of mostly interstate travel. i noticed the shutter getting worse, especially once the car was warm, still between 20-27 mph. i also noticed a slight vibration above 70 mph. i dismissed this high speed vibration as a tire balance issue, but i see other owners' complain about this condition, as well. the shutter continued, and on dec 8, i noticed that once it was warm, the car had started to vibrate throughout, at any speed. the transition to this condition is most noticeable while driving the car while cold, allowing it to warm up, and feeling the change in overall ride feel from cold to warm, not felt through the wheel, throttle pedal, or shifter, but throughout the chassis and body. on dec 10, i took the car to another dealer, closer to my workplace, concerned that something was broken. the dealer representative stated they could not duplicate the problem. i felt it while she drove it, but she stated she did not. she said the local honda representative said no tsbs or recalls applied. *tr
10/30/2012	23000
	I bought the car used with approximately 23000 miles; it is still under the factory warranty. i had read about other owners' descriptions of shutter from the drive train between 20-27 mph under moderate acceleration, a slight shaking felt through the car body, and noticed mine displayed this same condition. i took the car to a local dealer on oct 30, 2012, explained the problem i was experiencing, and mentioned that acura had issued a tsb concerning a similar situation. the mechanic stated this tsb did not apply to honda cars. nonetheless, when the dealer returned the car, they had applied a transmission controller software update; i do not know if this is the same update issued by acura. they also turned the front rotors and recommended tire balancing. i had them balanced immediately. my family and i took a 4 hour road trip over the thanksgiving holiday, consisting of mostly interstate travel. i noticed the shutter getting worse, especially once the car was warm, still between 20-27 mph. i also noticed a slight vibration above 70 mph. i dismissed this high speed vibration as a tire balance issue, but i see other owners' complain about this condition, as well. the shutter continued, and on dec 8, i noticed that once it was warm, the car had started to vibrate throughout, at any speed. the transition to this condition is most noticeable while driving the car while cold, allowing it to warm up, and feeling the change in overall ride feel from cold to warm, not felt through the wheel, throttle pedal, or shifter, but throughout the chassis and body. on dec 10, i took the car to another dealer, closer to my workplace, concerned that something was broken. the dealer representative stated they could not duplicate the problem. i felt it while she drove it, but she stated she did not. she said the local honda representative said no tsbs or recalls applied.
POWER TRAIN - DRIVELINE
05/14/2010	56
	Vehicle has severe axle whine at 50-55 mph. may cause overheating and siezure of gear train
SEATS
04/26/2010	0	1
	Please, please back off on your head rest requirements for safety. please allow the consumer to choose the position of the head rest. not only honda, but ford, gm, chrysler, all manufacturers are creating very painful car seats since 2009 due to this awful headrest requirement. seatbelts are a law, but i choose to wear them. motorcycle helmets are no longer a law, but i choose to wear them. now let me choose my headrest position. i think these new designs are going to cause far more injuries and insurance claims from people having their heads cocked forward, in a forced improper posture. i had migraines due to my headrest before i resolved this issue in my car by making modifications. i sit with proper posture and my head is forced forward. the only choice i had was to sit improperly in order to try to avoid the terrible discomfort this new law forces on me. please change this law. *tr
04/26/2010	0
	Please, please back off on your head rest requirements for safety. please allow the consumer to choose the position of the head rest. not only honda, but ford, gm, chrysler, all manufacturers are creating very painful car seats since 2009 due to this awful headrest requirement. seatbelts are a law, but i choose to wear them. motorcycle helmets are no longer a law, but i choose to wear them. now let me choose my headrest position. i think these new designs are going to cause far more injuries and insurance claims from people having their heads cocked forward, in a forced improper posture. i had migraines due to my headrest before i resolved this issue in my car by making modifications. i sit with proper posture and my head is forced forward. the only choice i had was to sit improperly in order to try to avoid the terrible discomfort this new law forces on me. please change this law.
STEERING
07/17/2011	6100
	Tl- the contact owns a 2010 honda crosstour. the contact stated while driving 30 mph the passengers right of the vehicle fell down. the ball joints snapped and caused damage to the wheels and tires. the vehicle was towed to the dealer and after inspecting it they had to replace the tie rod, ball joints, oil filter, tire and wheels. the insurance company will pay for the repairs. the manufacturer was contacted and stated there was no failure and offered no assistance. the vin was unknown. the failure mileage was 6,100. rvk
07/17/2011	6100
	Tl-the contact owns a 2010 honda crosstour. the contact stated while driving 30 mph the passenger right side went down. the ball joints snapped and went into the wheels and the tires. the vehicle was towed to the dealer and after inspecting the vehicle stated they have to replace the tire rod, ball joints, oil filter, tire and wheels. the insurance company will pay for the repairs. the manufacturer was contacted and stated there was no failure. they offered no other assistance. the vin was unknown. the failure mileage was 6,100. mw
SUSPENSION
07/17/2011	6100
	Tl- the contact owns a 2010 honda crosstour. the contact stated while driving 30 mph the passengers right of the vehicle fell down. the ball joints snapped and caused damage to the wheels and tires. the vehicle was towed to the dealer and after inspecting it they had to replace the tie rod, ball joints, oil filter, tire and wheels. the insurance company will pay for the repairs. the manufacturer was contacted and stated there was no failure and offered no assistance. the vin was unknown. the failure mileage was 6,100. rvk
07/17/2011	6100
	Tl-the contact owns a 2010 honda crosstour. the contact stated while driving 30 mph the passenger right side went down. the ball joints snapped and went into the wheels and the tires. the vehicle was towed to the dealer and after inspecting the vehicle stated they have to replace the tire rod, ball joints, oil filter, tire and wheels. the insurance company will pay for the repairs. the manufacturer was contacted and stated there was no failure. they offered no other assistance. the vin was unknown. the failure mileage was 6,100. mw
UNKNOWN OR OTHER
11/28/2010	3504
	On sunday, november 28, 2010, upon opening the trunk, the rear cargo area cover dropped down and hit my forehead leaving a large bruised lump. it was completely unhooked with nothing holding it in place. today, is november 30, 2010 and i still have pain and headaches. there is no locking mechinism for the rear cargo area cover. it appears that the side hooks became unhooked (pressure fit only) and the mounting pins are as the honda fletcher service manager said, only for guidance and alignment. not to provide support. there is nothing to prevent the rear area cargo cover to not fall out and down. and when showing fletcher honda's service manager on monday, november 29, 2010, the problem and unhooking only one side hook, the cover fell down on that side first, then the other side hook failed to hold the cover in place and the entire cover fell down. the service manager says he has no ability to change designs, however, will pass this information onto his honda rep. i was given a 1-800 to call and will call honda upon completion of filing this complaint.
VISIBILITY
08/01/2010	100
	Tl-the contact owns a 2010 honda crosstour. the contact stated the vehicle hatch back glass is very small and it is hard to see objects in the rear and the side of the vehicle. the contact is afraid that it could cause a crash. the dealer was contacted, and they advised that they are aware of the defect but there was nothing they could do. the vehicle has not been repaired. the failure mileage was 100 and the current mileage was 10,000. li
06/21/2010	700
	The 2010 honda crosstour has a limited view out the rear window which makes backing up dangerous.
VISIBILITY - REAR WINDOW WIPER/WASHER
06/21/2010	700
	The 2010 honda crosstour has a limited view out the rear window which makes backing up dangerous.