Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||
| 07/09/2012 | 57984 | 1 | |
| I had taken my 2007 honda pilot ex 4wd to my local honda dealership service center to have the a/c unit looked at because my air conditioning system was blowing hot air. the honda service technician had called me back a few hours later to report a hole on my condenser that was not repairable and required to be replaced. this repair by honda is apparently not covered under honda care warranty. on the honda care website, it clearly shows that the condenser is covered under warranty repair. there is no fine print indicating otherwise. honda claims that the damage was due to a foreign object like a rock or pebble while the vehicle was in motion. i strongly believe there is a serious design flaw with the vehicle. the front grill is an open design that exposes the radiator and a/c condenser unit. it is very clear that while the vehicle is in motion, there is the strong possibility that any foreign object can hit that are. honda had quoted me at $700+ dollars on the cost of the repair. i believe that this is absolutely ridiculous that the repair cost must fall on the consumer to pay out of pocket expenses on a repair that is clearly not at fault of any driver and is due to a design flaw on the vehicle. i would like the nhtsa to investigate this matter. i've done some research and apparently there is already a class action lawsuit involving the 2004-2007 honda odyssey vehicle lineup that has a very similar issue with an open front grill design. *tr | |||
| 05/23/2011 | 27000 | ||
| Tl- the contact owns a 2007 honda pilot. the contact stated the engine makes a heavy base sound. the contact stated the vehicle did not stall or have hesitation because of the failure. the contact took the vehicle to the dealer and was told the automatic noise control unit would need to be replaced. the failure mileage was 27,000 and the current mileage was 28,000.rl | |||
| 04/12/2007 | 485 | ||
| Tl*the contact owns a 2007 honda pilot. while driving approximately 40 mph, the engine stalled without the warning light illuminated. the contact was able to restart the engine and the vehicle began to function normally. the vehicle was taken to an authorized dealer five times for the similar failure. the computer system was reset. the failure continued to occur after the repair was performed. the vehicle was currently being diagnosed at the dealer for the sporadic failure. the approximate failure mileage was 485. | |||
| 04/12/2007 | 485 | ||
| Tl-the contact owns a 2007 honda pilot. while driving approximately 40 mph, the engine stalled without the warning light illuminated. the contact was able to restart the engine and resume normally. the vehicle was taken to an authorized dealer on five different occasions for the similar failure. the computerized system was reset. the failure continued after the repair was performed. the vehicle was currently being diagnosed at the dealer for the sporadic failure. the approximate failure mileage was 485. js | |||
| 10/23/2008 | 40000 | 1 | |
| I was driving on a masspike (i-90) at 60 mph around 5 pm westbound. all of a sudden, without any warning, everything just went out in the car, the engine just died on me, all the lights on the dashboard, navigation, etc. neither the accelerator nor the brake worked on me. i was lucky enough to pull the car over to the far right lane. but i couldn't turn the emergency signal on because there was no power. in addition, windows didn't operate either so i couldn't even let other drivers on the road that i was stopped in the middle of the highway. i called aaa and the state trooper. while i was waiting for them to come out, about 10 minutes later, the power came back on by itself. so i finally turned the key to the off position and tried starting the car again. and it started and i dropped off the car at the service department at the dealer. i was very lucky that i didn't get into an accident and also lucky my 7-month-old daughter was not in the car with me. this is a serious safety issue to me and therefore, i filed a complaint to honda. after 4 days, case manager finally called me back telling me they will fix the car. the mechanic thinks it's a battery cable problem. i bought that car brand new and drove it for about 18 months with about 40,000 miles on it now. according to the case manager, because the car is out of warranty, there is nothing they can do other than fixing the car out of courtesy. i don't want to be in that car, not especially with my little girl. they can't even guarantee me that this won't happen again when they fix the problem they think is the cause. *tr | |||
| ENGINE AND ENGINE COOLING - COOLING SYSTEM | |||
| 01/16/2009 | 53000 | 1 | |
| After smelling a strong odor of antifreeze, i decided to bring my 2007 honda pilot in to check the radiator. although, the gauges did not indicate overheating and i did not observe antifreeze coolant leaking, the odor was becoming extremely strong. i was not able to get into the honda dealership so i brought my vehicle to a big o tire store to inspect the coolant system. it was first diagnosed as a core engine heater problem. however, after disassembling the vehicle, it was discovered that a hose leading to the rear ac/heating system was leaking. according to the mechanic, the factory placed the clamp over the hose and not over the nozzle. this directly led to the puncture of the hose and subsequent leakage of antifreeze throughout the entire flooring of my vehicle. a request to american honda to reimburse me for the repair was dismissed since i did not bring my vehicle into a honda dealer. my compliant is to seek recovery of $450 for the service repairs and additional expense to replace the antifreeze soaked carpet as well as clean all remaining residue. i purchased the vehicle new in january 2006. the warranty was for 3 years/36,000 miles. currently, i have 53,000 miles on the vehicle. due to the fact that the repair was due to faulty assembly at the factory, i am seeking reimbursement for this repair. thanks *tr | |||
| 08/25/2008 | 28000 | 1 | |
| 2007 honda pilot only 14 months old, a/c quit working. diagnosed by dealership as a broken compressor due to road debris. part was replaced at a cost of $600 to vehicle owner, not covered by warranty. due to the design of the large openings of the grill road debris can easily damage this component anytime. honda offered no options or solutions. *tr | |||
| 05/20/2007 | 2200 | 1 | 03/15/2007 |
| 2007 honda pilot with 2,200 miles. pulling off the highway on an exit, we saw white smoke coming from under the hood. not knowing the cause, we pulled to the side of the road (no breakdown lane, so we were mostly out of the traffic lane). we were unable to determine the cause of the smoke, so we had the car towed to the dealer. the cause was determined to be a break in the condenser cooling coil due to a road object hitting the unprotected coil. searching on the internet showed dozens of complaints of this for honda vehicles (but very few for other manufacturers). honda said that this wasn't covered by the warranty, but after complaining to honda corporate customer service, they paid for the part. i also complained to the local honda dealer, who paid for the labor. i paid for the towing. the safety issue is that seeing the white smoke without knowing the cause can make the driver be stopped in an unsafe location to do problem determination, leading to various possible injuries or death. *tr | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 02/08/2011 | 49600 | ||
| I was about 1 mile from my home when my 2007 honda pilot started to choke, all my warning signal lit up on my dashboard and my car died. no smoke was coming from my hood. had it towed to braman honda where they said i had a blown head gasket.there was coolant mixed in my oil, oil in my coolant and my radiator was cracked and both hoses needed to be replaced.my car prior to this gave me no warning of it overheating what so ever. they said my car went to 285 degrees, but i was never given any warnings. i don't know if this has anything to do with my car or this problem, nut the night before when i was driving home from work, my car smelled so bad like gas, that i had to roll down my window . i was thinking it came from outside, another car. when i turned my car off after i got home, the engine fan was so loud, i thought i left my car running! when i got home the next day from having my car towed, i noticed the same greenish brown fluid that was all over my engine on my driveway. it must have blown when i got home or was about to. | |||
| 09/01/2007 | 5000 | 2 | 06/01/2007 |
| Tl*the contact owns a 2007 honda pilot. while changing the oil, the contact noticed engine oil leaking through the engine block casting. he took the vehicle to the dealer twice. the first time they informed him that the oil pan plug was leaking. the second time they stated that oil was seeping through the engine block. the dealer stated that the failure was due to a manufacturer defect and they replaced the engine block. the current and failure mileages were 5,000. | |||