Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 03/31/2009 | 1 | ||
| No crash, however i question the strength of the glass used in windshields on 2007 honda pilots. i have replaced my third windshield in 3 years. *tr | |||
| 10/23/2008 | 40000 | 1 | |
| I was driving on a masspike (i-90) at 60 mph around 5 pm westbound. all of a sudden, without any warning, everything just went out in the car, the engine just died on me, all the lights on the dashboard, navigation, etc. neither the accelerator nor the brake worked on me. i was lucky enough to pull the car over to the far right lane. but i couldn't turn the emergency signal on because there was no power. in addition, windows didn't operate either so i couldn't even let other drivers on the road that i was stopped in the middle of the highway. i called aaa and the state trooper. while i was waiting for them to come out, about 10 minutes later, the power came back on by itself. so i finally turned the key to the off position and tried starting the car again. and it started and i dropped off the car at the service department at the dealer. i was very lucky that i didn't get into an accident and also lucky my 7-month-old daughter was not in the car with me. this is a serious safety issue to me and therefore, i filed a complaint to honda. after 4 days, case manager finally called me back telling me they will fix the car. the mechanic thinks it's a battery cable problem. i bought that car brand new and drove it for about 18 months with about 40,000 miles on it now. according to the case manager, because the car is out of warranty, there is nothing they can do other than fixing the car out of courtesy. i don't want to be in that car, not especially with my little girl. they can't even guarantee me that this won't happen again when they fix the problem they think is the cause. *tr | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 07/09/2012 | 57984 | 1 | |
| I had taken my 2007 honda pilot ex 4wd to my local honda dealership service center to have the a/c unit looked at because my air conditioning system was blowing hot air. the honda service technician had called me back a few hours later to report a hole on my condenser that was not repairable and required to be replaced. this repair by honda is apparently not covered under honda care warranty. on the honda care website, it clearly shows that the condenser is covered under warranty repair. there is no fine print indicating otherwise. honda claims that the damage was due to a foreign object like a rock or pebble while the vehicle was in motion. i strongly believe there is a serious design flaw with the vehicle. the front grill is an open design that exposes the radiator and a/c condenser unit. it is very clear that while the vehicle is in motion, there is the strong possibility that any foreign object can hit that are. honda had quoted me at $700+ dollars on the cost of the repair. i believe that this is absolutely ridiculous that the repair cost must fall on the consumer to pay out of pocket expenses on a repair that is clearly not at fault of any driver and is due to a design flaw on the vehicle. i would like the nhtsa to investigate this matter. i've done some research and apparently there is already a class action lawsuit involving the 2004-2007 honda odyssey vehicle lineup that has a very similar issue with an open front grill design. *tr | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 07/21/2007 | 126 | 1 | 07/21/2007 |
| Heavy steering wheel vibration in the brand new vehicle purchased on 21st july 2007 taken back to the dealer for replacement of vehicle instead try to repair on 22nd july 2007 which vibrates the arms and chest of the driver. sharp high frequency noise created by side windshields of driver and passenger causes irritation in the ears which causes psychological hearing of sound even while we sleep silently. no care has been taken to rectify the sound by the dealer nor ready to exchange the vehicle. *jb | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 01/14/2009 | 16000 | 1 | |
| Windshield washer fluid freezes at temperatures below freezing. this has happened for the last two days straight. it also happened one time before. dealers are clearly aware of a design defect with honda pilot, they say there is no fix or repair available, and can only flush and thaw the line. this is clearly an immediate safety issue, when there is snow or ice not having wiper fluid is a very very serious situation. i was 2 hours from home on the kennedy expressway with nowhere to go and unable to see the road in front of me. *tr | |||
| VISIBILITY/WIPER | |||
| 10/30/2012 | 84000 | ||
| Tl- the contact owns a 2007 honda pilot. the contact stated that while driving 65 mph, the front passenger side window fell into the door frame abnormally. the vehicle was taken to the dealer for diagnosis and the vehicle was repaired. the contact stated that two years prior to the recent failure, the rear passenger side window also failed in the same manner. the failure and current mileage was 84,000. kmj | |||
| 10/30/2012 | 80000 | ||
| Tl- the contact owns a 2007 honda pilot. the contact stated that while driving 65 mph the front passenger side window fell into the door frame. the vehicle was taken to a dealer for diagnosis and the vehicle was repaired. the contact stated that two years prior the rear passenger side window had also failed in the same manner. the failure and current mileage was 84,000. dt | |||