Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 07/14/2011 | 43000 | ||
| My 2009 honda pilot touring had a front right tire sidewall blow causing me to change the tire. i am 55 years old and have changed numerous tires over the years. i located the jack, spare tire, loosened the lug nuts and jacked the suv on the passenger jack point. after removing the flat tire, the car tilted forward and fell off the jack. this was a relatively level road. repeated this after setting the parking brake and chocking the rear wheels and it happened again. third time, set the jack at an angle and at the point where the suv was high enough to put the spare tire on, it happened again. finally put a 1-2 inch flat rock under the jack and was finally able to keep it get the suv high enough and stable enough to put the spare on. note that the base of the jack is approximately 3 inches square and the jack goes to the maximum height it can to be able to jack the suv. this is the same jack that is in all other hondas. luckily noone was hurt except for the car - bent rotor, wheel bearing malalignment and rocker panel pierced by the jack. contacted honda, got a case number, after the honda dealer had performed repairs contacted them. two weeks later spoke with the case officer and they informed me that this is a warranty issue and that the car was out of warranty and not covered for any damage. the dealer should have inspected the jack (neither the dealer nor i knew of this) and even if the jack was defective, as the car was out of warranty nothing would be covered. i indicated that this was a safety issue and not a warranty one. they indicated that if someone had been injured, an attorney would know who to contact at honda but as an owner, it is up to them whether or not to honor any recalls or safety issues. even the dealer was amazed at this! the jack is not designed for this heavy and tall of a vehicle, and honda should do something about it before the suv lands on someone's hand, foot or leg | |||
| 01/03/2009 | 60 | ||
| 2009 honda pilot has a break system problem. the car can't be stop fast enough, it needs a very long distance after hiting the break to stop. this is a brand new car. i infomed honda dealer of martin main line honda in pa of the problem, the technicians told me that all pilot behaves the same, so it is not a problem. however, this is the only car i need to have a such longer distance for a stop. it is not normal. if all pilot are same, this could mean an investigation is needed for 2009 pilot. my car is has about 8,600 miles now. this is the problem i noticed at the very begining when i purchased it. since most of time i drive locally, the problem is as worse as driving in a freeway. | |||