Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE | |||
| 10/11/2011 | 571 | 1 | |
| Engine has a fine vibration around 35-45 miles that disappears with either acceleration or deceleration. the vibration can be felt not only by the driver but also the passengers, enough to shake a bobblehead on the console. it seems that it is associated with the transmission as if the transmission is not shifting and stalling. as soon as it shifts or the speed changes it disappears. another issue is a occasional very hard downshifting by the transmission, hard enough to move everyone in the vehicle. the symptoms were present they day the vehicle was delivered and checked by the dealer and reported no issues. now the vehicle is about 11,000 miles and still with the same issues. *tr | |||
| 10/11/2011 | 571 | ||
| Engine has a fine vibration around 35-45 miles that dissappears with either acceleration or deceleration. the vibration can be felt not only by the driver but also the passengers, enough to shake a bobblehead on the console. it seems that it is associated with the transmission as if the transmission is not shifting and stalling. as soon as it shifs or the speed changes it dissappears. another issue is a occasional very hard downshifting by the transmission, hard enough to move everyone in the vehicle. the symtoms were present they day the vehicle was delievered and checked by the dealer and reported no issues. now the vehicle is about 11,000 miles and still with the same issues. | |||
| 02/01/2012 | 100 | 1 | |
| When accelerating from a low speed, such as entering a parking lot from the roadway or entering a roadway from a parking lot, the engine does not respond to my pressing on the accelerator. after a few seconds, the car lurches forward. this only happens when accelerating from a very low speed, about 10 mph. the vehicle was taken to the dealer twice and an accelerator module was replaced, but there has been no change, the problem still exists. the danger is very serious when trying to enter the flow of traffic from a lot or side street. very often, it takes much too long to reach the speed of the existing traffic. the dealer explained that there is no longer a cable connection between the accelerator pedal and the engine, it is now fly by wire. there seems to be a disconnect between my pressing the accelerator at a low speed and the engine responding immediately. *tr | |||
| 02/01/2012 | 100 | ||
| When accelerating from a low speed, such as entering a parking lot from the roadway or entering a roadway from a parking lot, the engine does not respond to my pressing on the accelerator. after a few seconds, the car lurches forward. this only happens when accelerating from a very low speed, about 10 mph. the vehicle was taken to the dealer twice and an accelerator module was replaced, but there has been no change, the problem still exists. the danger is very serious when trying to enter the flow of traffic from a lot or side street. very often, it takes much too long to reach the speed of the existing traffic. the dealer explained that there is no longer a cable connection between the accelerator pedal and the engine, it is now fly by wire. there seems to be a disconnect between my pressing the accelerator at a low speed and the engine responding immediately. | |||
| 06/01/2012 | 6000 | 1 | |
| This is first summer for my brand new honda pilot 2012 lx car and i notice when ac in on and car is not moving there is some kind of moaning very loud noise coming from the engine. i took my car to the dealer from where i purchased this vehicle. i was informed that honda motors is aware about this issue in 2012 pilot. i am very surprise and upset that despite honda motor is aware about this issue, till the date honda motors did not solve this problem. the noise coming is very loud when ac is on and when car is not moving. this noise is very annoying. i am having migraine almost every day because of this very load moaning noise coming from the car. i already contacted honda but they did not solve this problem as of yet or there is no recall. it is almost been one year honda pilot 2012 model came out. please help urgently. thanks *tr | |||
| 06/01/2012 | 6000 | ||
| This is first summer for my brand new honda pilot 2012 lx car and i notice when ac in on and car is not moving there is some kind of moaning very loud noise coming from the engine. i took my car to the dealer from where i purchased this vehicle. i was informed that honda motors is aware about this issue in 2012 pilot. i am very surprise and upset that despite honda motor is aware about this issue, till the date honda motors did not solve this problem. the noise coming is very loud when ac is on and when car is not moving. this noise is very annoying. i am having migraine almost every day because of this very load moaning noise coming from the car. i already contacted honda but they did not solve this problem as of yet or there is no recall. it is almost been one year honda pilot 2012 model came out. please help urgently. thanks | |||
| ENGINE AND ENGINE COOLING | |||
| 03/04/2011 | 5000 | 4 | |
| 2012 honda pilot making an annoying humming vibration noise when the a/c or its compression starts. i've bring it in for dealers total of four times, they have change the ac compressor but problem did not go away, i have contact honda customer relations but its been almost a year but no solutions to my issues, all they tell me is to wait for the problem is being work on, then i ask for time frame they say it might be sooner but no more then another year. please help i don't know what else to do, the last time i bring the car in dealer say they don't know how to fix it then tell me to go home and wait for honda hotline to tell them what to do, now i have to deal with ac and heat everytime i drive the car please help. *tr | |||
| 10/04/2012 | 300 | 1 | |
| I recently purchased a 2012 honda pilot to replace a 2010 pilot that had some uncharacteristic issues. weeks after driving it off the lot, i began to notice a noise when the ac fan kicked on. i took the pilot to the dealership and was told this was just the sound the fan makes when it kicks on. for those who have experienced this issue, they know this sound is anything but normal. it is a quite loud whining noise that changes it's pitch while you are sitting idol with the ac on. a second issue i have seen is the vibration when driving at a constant speed. the pilot drives well when increasing or decreasing speed, but a constant speed causes a vibration similar to that of a manual transmission vehicle running in too high of gear. this issue is terribly annoying and the only way to avoid is to constantly change your speed. both of the issues can be found in reports online with a consistent answer: honda knows about the issues but has no current fix. i wish i had never bought this vehicle. two pilots at this point and no luck. there needs to be a recall on these issues and support from honda. *tr | |||
| 03/29/2012 | 200 | ||
| I purchased my 2012 honda pilot on tuesday march 27, 2012 with 113 miles on it. within 2 days i experienced for the first time when trying to start the vehicle it times out after 7-10 seconds and i have to try again. now, 8 days after the purchase it has happened 6 times. i did research on the new model and it seems to have been a known issue since the fall of 2011. if i would have known i would have never signed on the dotted line and i want the issue rectified. i contacted the dealership immediately and they said it was a new issue that has no fix currently. after a the 3rd incident i filed a formal complaint with honda in california and i haven't heard anything. no offer to take the car back, no offer for a safer vehicle that works properly. i just want a working car-- i am paying money for a vehicle that is known to be faulty and no one seems to know what to do about it. i was told i was the 5th person in the dealerships district to have this issue but still i have this faulty vehicle that is unreliable. | |||
| 03/17/2012 | 5000 | ||
| Tl- the contact owns a 2012 honda pilot. while traveling 45 mph, the contact noticed that the vehicle had suddenly shut off without warning. the vehicle was taken to the dealership where the camshaft assembly was replaced. the current and the failure mileages were 5,000. kmj | |||
| 03/29/2012 | 200 | ||
| I purchased my 2012 honda pilot on tuesday march 27, 2012 with 113 miles on it. within 2 days i experienced for the first time when trying to start the vehicle it times out after 7-10 seconds and i have to try again. now, 8 days after the purchase it has happened 6 times. i did research on the new model and it seems to have been a known issue since the fall of 2011. if i would have known i would have never signed on the dotted line and i want the issue rectified. i contacted the dealership immediately and they said it was a new issue that has no fix currently. after a the 3rd incident i filed a formal complaint with honda in california and i haven't heard anything. no offer to take the car back, no offer for a safer vehicle that works properly. i just want a working car-- i am paying money for a vehicle that is known to be faulty and no one seems to know what to do about it. i was told i was the 5th person in the dealerships district to have this issue but still i have this faulty vehicle that is unreliable. | |||
| 03/17/2012 | 5000 | ||
| Tl- the contact owns a 2012 honda pilot. while traveling 45 mph, the contact noticed that the vehicle had suddenly shut off without warning. the vehicle was taken to the dealership where the camshaft assembly was replaced. the current and the failure mileages were 5,000. kmj | |||
| 03/29/2012 | 200 | ||
| I purchased my 2012 honda pilot on tuesday march 27, 2012 with 113 miles on it. within 2 days i experienced for the first time when trying to start the vehicle it times out after 7-10 seconds and i have to try again. now, 8 days after the purchase it has happened 6 times. i did research on the new model and it seems to have been a known issue since the fall of 2011. if i would have known i would have never signed on the dotted line and i want the issue rectified. i contacted the dealership immediately and they said it was a new issue that has no fix currently. after a the 3rd incident i filed a formal complaint with honda in california and i haven't heard anything. no offer to take the car back, no offer for a safer vehicle that works properly. i just want a working car-- i am paying money for a vehicle that is known to be faulty and no one seems to know what to do about it. i was told i was the 5th person in the dealerships district to have this issue but still i have this faulty vehicle that is unreliable. | |||
| 03/17/2012 | 5000 | ||
| Tl- the contact owns a 2012 honda pilot. while traveling 45 mph the contact noticed that the vehicle had suddenly shut off without warning. the vehicle was taken to the dealership where the camshaft assembly was replaced. the current and failure mileages are 5000. bml | |||
| 02/08/2012 | 63 | ||
| 2012 honda pilot - does not start consistently. consistently has a rough start, and often stalls. within days of owning my brand new 2012 honda pilot, the car stalled when i attempted to start it in my garage. i immediately brought the car into the dealership. the dealer's service department could not find a problem. they kept the car for the day, then reported to me that honda of america is aware of the problem and trying to fix it. they promised to keep me posted on the status of the honda of america engineers progress on the issue. six weeks went by, and the problem persisted with intermittant calls from my local service manager. i was told not to bother to bring it in for service each time it stalled because they were waiting for a recall/fix from corporate. after six weeks, multiple stalls, which were all reported to my dealer as requested, i was then advised, by my dealer to contact honda of america myself get some results. i spoke with honda of amercia's nice, but useless customer service representative for two weeks, and got fed up with her inability to do anything other than agree that my problem was unacceptable. then i called the gm of the dealership, explained my frustration & continued problems with my brand new honda pilot. he claimed to not have heard of my problem before, and quickly agreed to fulfilled my request to trade my vehicle in for a different car, same model - 2012 honda pilot in the hopes that my car was a lemon. within less than 24 hours of owning this second 2012 honda pilot, my new car stalled. i have recently been on youtube and discovered that this is a common problem with the 2012 honda pilots, and has also been reported with some 2011 honda pilots. this is unexceptable for a new car to be so unreliable. | |||