Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL/PROPULSION SYSTEM | |||
| 12/15/2012 | 28000 | 1 | |
| 28000 mi estimate. complaint report justification- research indicates honda is recalling vehicles for fuel system errors including potential fires. vehicle: honda pilot 2012 check fuel cap indicator light has been reported previously to dealership. dealership: first texas honda, 3400 steck, austin, tx, i reported the check fuel cap indicator light during prior service appointments for standard services such as tire rotate, oil chng etc. dealership service department attending staff recommended that i get a new fuel cap. 12-8-2012 - i took vehicle to dealership for new fuel cap. head service manager recommended audit of fuel system saying that the check fuel cap indicator does not pertain just to the cap but to the entire fuel system. appointment scheduled for 12-14-2012. 12-14-2012 - vehicle taken to dealership. 12-15-2012 - received a call that the gas cap was not on properly and cap tether was wrapped around cap. i disputed leaving the cap in loose condition and stated that it had to have been left loose by a technician. 12-15-2012 - picked up vehicle. invoice odometer in: 31646. service invoice c51253 written up as: (1) concern 51 customer states loose fuel cap light comes on and goes off. per check for fuel leaking. (2) cause gas cap loose, replaced gas cap per jeff smith. (3) correction - performed eval function text, vehicle is operating properly. (4) comment - 67d per jeff s __/ richard tr__see hard copy 12-15-12 part no hon 17670-tr0-a11. questions see richard tr__. complaint justification result: picked up vehicle after 5:00 pm prior to dealership 6:00 pm closing. returned home. odometer in: 31677. check fuel cap indicator light was on at 31677. due to heavy traffic, i do not know mileage when indicator came on. 12-16-2012 - 10:15 am cold started vehicle at odometer in: 31677. check fuel cap indicator light came on immediately. *tr | |||
| 12/15/2012 | 28000 | ||
| 28000 mi estimate. complaint report justification- research indicates honda is recalling vehicles for fuel system errors including potential fires. vehicle: honda pilot 2012 check fuel cap indicator light has been reported previously to dealership. dealership: first texas honda, 3400 steck, austin, tx, i reported the check fuel cap indicator light during prior service appointments for standard services such as tire rotat, oil chng etc. dealership service department attending staff recommended that i get a new fuel cap. 12-8-2012 - i took vehicle to dealership for new fuel cap. head service manager recommended audit of fuel system saying that the check fuel cap indicator does not pertain just to the cap but to the entire fuel system. appointment scheduled for 12-14-2012. 12-14-2012 - vehicle taken to dealership. 12-15-2012 - received a call that the gas cap was not on properly and cap tether was wrapped around cap. i disputed leaving the cap in loose condition and stated that it had to have been left loose by a technician. 12-15-2012 - picked up vehicle. invoice odometer in: 31646. service invoice c51253 written up as: (1) concern 51 customer states loose fuel cap light comes on and goes off. per check for fuel leakings. (2) cause gas cap loose, replaced gas cap per jeff smith. (3) correction - peformed eval function text, vehicle is operating properly. (4) comment - 67d per jeff s __/ richard tr__see hard copy 12-15-12 part no hon 17670-tr0-a11. questions see richard tr__. complaint justification result: picked up vehicle after 5:00 pm prior to dealership 6:00 pm closing. returned home. odometer in: 31677. check fuel cap indicator light was on at 31677. due to heavy traffic, i do not know mileage when indicator came on. 12-16-2012 - 10:15 am cold started vehicle at odometer in: 31677. check fuel cap indicator light came on immediately. | |||
| 06/09/2012 | 6700 | ||
| Tl* the contact owns a 2012 honda pilot. the contact stated while parking the vehicle, he smelled an odor of gasoline fuel and noticed fuel leaking from under the vehicle. the fire department was contacted and advised the contact not to drive the vehicle. the vehicle was towed to the dealer but was not repaired. the manufacturer was also contacted and advised that they were going to further investigate the failure. the failure and current mileage was 6,700. | |||
| 06/09/2012 | 6700 | ||
| Tl- the contact owns a 2012 honda pilot. the contact stated while parking the vehicle, he smelled an odor of gasoline fuel and noticed fuel leaking from under the vehicle. the fire department was contacted and advised the contact not to drive the vehicle. the vehicle was towed to the dealer but was not repaired. the manufacturer was also contacted and advised that they were going to further investigate the failure. the failure and current mileage was 6,700. kmj | |||