Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 10/10/2012 | 7000 | ||
| A few thousand miles after purchase of my 2012 honda pilot touring, i began to experience drive train vibration issues. the vibration was most noticable between 40-45 mph but also noticable at other speeds. it is related to the eco mode and the vtm. the vibration grows worse as the drive train is put under load just before it shifts out of eco mode. the vibration is not noticable when the vehicle is not in eco mode and engaging all 6 cylinders. i contacted my dealership and test drove it with the service manager who also experienced the vibrations. my dealership contacted honda techs and was initially told it was the torque converter. i scheduled another appointment with the dealership to replace the torque converter. computer data was collected from the vehicle and sent to honda. at that time, they determined not to replace the converter and instead replaced the propeller shaft. the vibration issues continued. i scheduled another appointment with the dealership and test drove a 2013 pilot. it had the same issues. my dealership again contacted honda techs and was finally told that the vibrations are inherent in the vehicle and that there are no plans to correct the issue. i contacted honda directly to complain about the issue and request a schedule to correct the problem. a case manager was assigned to my complaint, and i received a return call. when i complained about the vibrations, i was informed that they were a symptom of the vtm. when i asked why i did not experience the same issues when not in eco mode, it was repeated that it was a symptom of the vtm. honda acknowledges a vtm symptom, but will not discuss it in any more detail. i am cncerned about the long term affects on the drive train and drivability of the vehicle. i won't allow my family to drive the vehicle for fear of catstrophic failure leaving them stranded on the roadside. | |||
| 10/04/2012 | 300 | 1 | |
| I recently purchased a 2012 honda pilot to replace a 2010 pilot that had some uncharacteristic issues. weeks after driving it off the lot, i began to notice a noise when the ac fan kicked on. i took the pilot to the dealership and was told this was just the sound the fan makes when it kicks on. for those who have experienced this issue, they know this sound is anything but normal. it is a quite loud whining noise that changes it's pitch while you are sitting idol with the ac on. a second issue i have seen is the vibration when driving at a constant speed. the pilot drives well when increasing or decreasing speed, but a constant speed causes a vibration similar to that of a manual transmission vehicle running in too high of gear. this issue is terribly annoying and the only way to avoid is to constantly change your speed. both of the issues can be found in reports online with a consistent answer: honda knows about the issues but has no current fix. i wish i had never bought this vehicle. two pilots at this point and no luck. there needs to be a recall on these issues and support from honda. *tr | |||
| 06/27/2012 | 66 | ||
| Driving home from the dealer in a brand new 2012 honda pilot, 4wd, ex-l w/res on 6/26/12. at approximately 62 to 65 mph the transmission is lurching as it appears to be shifting back and forth between 4th and 5th gear. this causes a jerking motion and can be felt in the steering. took vehicle back to dealer on 6/28/12 and a honda technician drove the vehicle as i was in the passenger seat. the technician confirmed the issue and indicated it was exactly as i had described. he says this is a known problem but there is no fix. he said it's due to the torque converter. he said it is the same on the odyssey models but honda released some software updates but they weren't successful. he said if it happens just speed up or slow down (he really said this). he said if honda releases any software updates they'll contact me. wow. | |||
| 10/15/2011 | 30 | ||
| Tl* the contact owns a 2012 honda pilot. the contact stated that when driving approximately 45-70 mph he noticed that the vehicle would start to shutter. the vehicle was taken to the dealer and they advised the contact that what he was feeling was normal for the vehicle. after the diagnosis the owner stated that he believed that the failure was due to the torque converter. the vehicle had not been repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 30. the vin was unavailable. | |||
| 10/15/2011 | 30 | ||
| Tl-the contact owns a 2012 honda pilot. the contact stated that when driving approximately 45-70 mph he noticed that the vehicle would start to shutter. the vehicle was taken to the dealer and they advised the contact that what he was feeling was normal for the vehicle. after the diagnosis the owner stated that he believed that the failure was due to the torque converter. the vehicle had not been repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 30. the vin was unavailable. kmj | |||
| 10/15/2011 | 30 | ||
| Tl-the contact owns a 2012 honda pilot. the contact stated that when driving approximately 45 to 70 mph he noticed that the vehicle would start to shutter. the vehicle was taken to the dealer and they advised him that it was normal for the vehicle to due that. after the diagnosis the owner felt that the failure was due to the torque converter. the vehicle had not been repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 30. the vin was unavailable. tb | |||