Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 09/10/2012 | 4 | ||
| Purchased the vehicle on 9/10/12. over the next week, noticed that brake pedal travel was excessive and the feel was soft - like there was air somewhere in the brakes lines. took the vehicle back to the dealership. the service manager drove the car and then indicated that he had received similar complaints from other customers; that on some of the other vehicles with the same complaint, they had bled the brake system with no resultant improvement; that my particular vehicle was not abnormal in this regard; and that honda had not issued any service bulletins on this subject to date. wrote a complaint on this to honda usa, customer service on 10-09-12. received a phone call from a honda usa customer service case manager on 10-26-12 to say that they were not aware of this problem on other 2012 honda pilot vehicles, that they had contacted the dealership where i purchased the vehicle and concluded that my vehicle was operating per design, and that if i was unsatisfied i should contact the local honda district parts/service manager. will attempt to do this next week, but this sounds bogus to me since there are at least two other nhtsa complaints already on the same issue. | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 04/23/2012 | 1780 | ||
| Traveling at low or at highway speeds the brake paddle has excessive travel and causes an excessibly long delayed stop. also, when coming to a stop and waiting with the brake pressed for several minutes, i.e., 3-5 minutes at a red light or longer time at a railroad stop, the brake paddle will slowly start trveling to the floor. have to pump the brake to bring it back up, then, the problem keeps repeating. several trips to the dealer trying to ressolve the issue. they bled the brake system and contacted honda's main technical department, they claimed this was normal operation and compare it to other pilot's. not an acceptable answer. there should be a recall. | |||