Consumer Complaints


Fail datemilesoccurencesPurchase date
ENGINE
03/08/2013446
 At various speeds there is a very annoying shuddering and vibrating and growling at 45 mph 68 mph. just when your ready to have a smooth ride on the highway it begins to shudder in eco...on a straightaway while free wheeling and while i am on cruise control ... if you accelerate or decelerate, it will cease for a second and begin again.. i have even stayed at 68 mph to see how long it would last on a straight away while it was shuddering....and it continued ...until i decelerated.. i also get these small bucks and surges , . or a feeling of pulling me along but feeling like i am going to fall out of my seat at the same time..in eco. until the shuddering stops and then it feels smooth again, for a minute....and then the shuddering begins again.... my tires are balanced and i have had an engine mount neutralization... the honda pilot has vcm... it is very uncomfortable to your ears the vibrating...on top of your peace of mind on your way home from a day at work....looking forward to relaxing listening to the radio to ease yourself before you get home to your family life...wow...not relaxing at all !!! something is definitely wrong with my vehicle....
03/08/2013446
 At various speeds there is a very annoying shuddering and vibrating and growling at 45 mph 68 mph. just when your ready to have a smooth ride on the highway it begins to shudder in eco...on a straightaway while free wheeling and while i am on cruise control ... if you accelerate or decelerate, it will cease for a second and begin again.. i have even stayed at 68 mph to see how long it would last on a straight away while it was shuddering....and it continued ...until i decelerated.. i also get these small bucks and surges , . or a feeling of pulling me along but feeling like i am going to fall out of my seat at the same time..in eco. until the shuddering stops and then it feels smooth again, for a minute....and then the shuddering begins again.... my tires are balanced and i have had an engine mount neutralization... the honda pilot has vcm... it is very uncomfortable to your ears the vibrating...on top of your peace of mind on your way home from a day at work....looking forward to relaxing listening to the radio to ease yourself before you get home to your family life...wow...not relaxing at all !!! something is definitely wrong with my vehicle....
12/07/20121541
 I purchased this vehicle (2013 honda pilot ex-l) on 11/26/12 and almost immediately began to feel an annoying vibration when the vehicle was in eco mode. this vibration can be felt in the steering wheel, console. seats and throughout the cabin. it is most noticeable on level stretches of roadway when applying light pressure on the fuel pedal. the vibration or flutter diminishes when more pressure is applied to the fuel pedal. when taken in to the dealership i was told this was a normal characteristic of the vehicle. after contacting honda customer care i was told it would be checked into and have heard nothing further..... *tr
12/07/2012154
 I purchased this vehicle (2013 honda pilot ex-l) on 11/26/12 and almost immediately began to feel an annoying vibration when the vehicle was in eco mode. this vibration can be felt in the steering wheel, console. seats and throughout the cabin. it is most noticeable on level stretches of roadway when appling light pressure on the fuel pedal. the vibration or flutter deminishes when more pressure is applied to the fuel pedal. when taken in to the dealership i was told this was a normal charactoristic of the vehicle. after contacting honda customer care i was told it would be checked into and have heard nothing further.....
02/05/2013300
 2013 honda pilot touring 4wd purchased on 2/2. brand new, only 5 miles. after 3 days of owning, my wife was driving to work in it, and the check engine light started flashing and the engine ran very rough. she pulled over, turned the car off and restarted it after a min or 2 of waiting and it ran normal. she then continued her drive to work without issue. a few days after that, i had the same issue. after about a week, i determined that after a cold start, if you went up to around 2800-3000 rpm, then engine would run very rough and check engine would flash until you shut the car down. since i could replicate the issue, i called for a service appointment. before we were able to get to the service appointment, the the check emissions system light also triggered. on monday 2/18, we took the vehicle in for service and got a loaner accord. on monday, the call from the dealer was, nothing is wrong. i asked if they did it after a cold start since my wife said that when dropping the car off. uh, no, so they kept the car. tuesday morning they said there was an issue. they told me that the oil pump in the vehicle was turning out too much oil pressure which was triggering some sensors in the vcm system. this was causing it to not work properly. they said they would order a replacement oil pump and i'd be on my way. later on wednesday, they called back to say they were on backorder and i'd have to wait a few more days. on thursday, they called back to say they won't have a replacement oil pump until april. the honda factory rep said to order a new shortblock as a replacement as it has an installed oil pump.
12/07/2012154
 I purchased this vehicle (2013 honda pilot ex-l) on 11/26/12 and almost immediately began to feel an annoying vibration when the vehicle was in eco mode. this vibration can be felt in the steering wheel, console. seats and throughout the cabin. it is most noticeable on level stretches of roadway when appling light pressure on the fuel pedal. the vibration or flutter deminishes when more pressure is applied to the fuel pedal. when taken in to the dealership i was told this was a normal charactoristic of the vehicle. after contacting honda customer care i was told it would be checked into and have heard nothing further.....
02/05/2013300
 2013 honda pilot touring 4wd purchased on 2/2. brand new, only 5 miles. after 3 days of owning, my wife was driving to work in it, and the check engine light started flashing and the engine ran very rough. she pulled over, turned the car off and restarted it after a min or 2 of waiting and it ran normal. she then continued her drive to work without issue. a few days after that, i had the same issue. after about a week, i determined that after a cold start, if you went up to around 2800-3000 rpm, then engine would run very rough and check engine would flash until you shut the car down. since i could replicate the issue, i called for a service appointment. before we were able to get to the service appointment, the the check emissions system light also triggered. on monday 2/18, we took the vehicle in for service and got a loaner accord. on monday, the call from the dealer was, nothing is wrong. i asked if they did it after a cold start since my wife said that when dropping the car off. uh, no, so they kept the car. tuesday morning they said there was an issue. they told me that the oil pump in the vehicle was turning out too much oil pressure which was triggering some sensors in the vcm system. this was causing it to not work properly. they said they would order a replacement oil pump and i'd be on my way. later on wednesday, they called back to say they were on backorder and i'd have to wait a few more days. on thursday, they called back to say they won't have a replacement oil pump until april. the honda factory rep said to order a new shortblock as a replacement as it has an installed oil pump.
12/07/2012154
 I purchased this vehicle (2013 honda pilot ex-l) on 11/26/12 and almost immediately began to feel an annoying vibration when the vehicle was in eco mode. this vibration can be felt in the steering wheel, console. seats and throughout the cabin. it is most noticeable on level stretches of roadway when appling light pressure on the fuel pedal. the vibration or flutter deminishes when more pressure is applied to the fuel pedal. when taken in to the dealership i was told this was a normal charactoristic of the vehicle. after contacting honda customer care i was told it would be checked into and have heard nothing further.....
12/07/2012154
 I purchased this vehicle (2013 honda pilot ex-l) on 11/26/12 and almost immediately began to feel an annoying vibration when the vehicle was in eco mode. this vibration can be felt in the steering wheel, console. seats and throughout the cabin. it is most noticeable on level stretches of roadway when appling light pressure on the fuel pedal. the vibration or flutter deminishes when more pressure is applied to the fuel pedal. when taken in to the dealership i was told this was a normal charactoristic of the vehicle. after contacting honda customer care i was told it would be checked into and have heard nothing further.....
02/05/2013300
 2013 honda pilot touring 4wd purchased on 2/2. brand new, only 5 miles. after 3 days of owning, my wife was driving to work in it, and the check engine light started flashing and the engine ran very rough. she pulled over, turned the car off and restarted it after a min or 2 of waiting and it ran normal. she then continued her drive to work without issue. a few days after that, i had the same issue. after about a week, i determined that after a cold start, if you went up to around 2800-3000 rpm, then engine would run very rough and check engine would flash until you shut the car down. since i could replicate the issue, i called for a service appointment. before we were able to get to the service appointment, the the check emissions system light also triggered. on monday 2/18, we took the vehicle in for service and got a loaner accord. on monday, the call from the dealer was, nothing is wrong. i asked if they did it after a cold start since my wife said that when dropping the car off. uh, no, so they kept the car. tuesday morning they said there was an issue. they told me that the oil pump in the vehicle was turning out too much oil pressure which was triggering some sensors in the vcm system. this was causing it to not work properly. they said they would order a replacement oil pump and i'd be on my way. later on wednesday, they called back to say they were on backorder and i'd have to wait a few more days. on thursday, they called back to say they won't have a replacement oil pump until april. the honda factory rep said to order a new shortblock as a replacement as it has an installed oil pump.
02/09/20136001
 While slowly backing out of parking place into the street, the engine suddenly and unexpectedly accelerated out-of-control to very high rate. caught off guard, the engine rpm was not noted, but driver quickly decided that the only solution was to turn off ignition. there was no mat on pedal, and driver does not operate brake and accelerator pedals with two feet. engine re-started and functioned normally. *tr
02/09/2013600
 While slowly backing out of parking place into the street, the engine suddenly and unexpectedly accelerated out-of-control to very high rate. caught off guard, the engine rpm was not noted, but driver quickly decided that the only solution was to turn off ignition. there was no mat on pedal, and driver does not operate brake and accelerator pedals with two feet. engine re-started and functioned normally.
02/09/2013600
 While slowly backing out of parking place into the street, the engine suddenly and unexpectedly accelerated out-of-control to very high rate. caught off guard, the engine rpm was not noted, but driver quickly decided that the only solution was to turn off ignition. there was no mat on pedal, and driver does not operate brake and accelerator pedals with two feet. engine re-started and functioned normally.
02/09/2013600
 While slowly backing out of parking place into the street, the engine suddenly and unexpectedly accelerated out-of-control to very high rate. caught off guard, the engine rpm was not noted, but driver quickly decided that the only solution was to turn off ignition. there was no mat on pedal, and driver does not operate brake and accelerator pedals with two feet. engine re-started and functioned normally.
02/09/2013600
 While slowly backing out of parking place into the street, the engine suddenly and unexpectedly accelerated out-of-control to very high rate. caught off guard, the engine rpm was not noted, but driver quickly decided that the only solution was to turn off ignition. there was no mat on pedal, and driver does not operate brake and accelerator pedals with two feet. engine re-started and functioned normally.