Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING - ELECTRIC POWER ASSIST SYSTEM | |||||
| TSB-11-01-044 | 11/01/2011 | 10042600 | Hyundai: information has been provided relating to the software update for the electric power steering (eps) on some elantra vehicles. *pe | 12/20/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 03/12/2013 | 15000 | ||
| When driving the car it is very hard to keep the car in a straight line because the car likes to veer to the right and left and you have to try real hard to keep it straight. the steering becomes stiff at times, making it difficult to control the car. i have only owned the car for 2 days and started looking up reviews and noticed about 300 complaints pertaining to the same issue. this is not safe and i almost went off the road while driving. i took the car back in and they changed the computer setting to 15 to match the tires. they said that should help. well it didn't change a thing. i am taking the car in again tomorrow. other people said that they as well have taken the car back numerous times and were given the run around. | |||
| 01/01/2012 | 12500 | ||
| I am the owner of a 2012 hyundai elantra. i believe this car has a problem with the steering system! i have taken the car to the selling dealer and was told it needed an alignment at a cost of $90.00 (not covered by warranty). i had the alignment done and it did not correct the problem! i contacted hyundai customer assistance and was told to take the car to another dealer for evaluation. the customer service person told me to expect to be charged for repairs not covered by warranty! the second dealer also said the car needed alignment at a cost of $100.00! i declined this repair; it had not corrected the problem the first time! i contacted hyundai customer service again and was told this is being moved up regional! i have not had any contact from hyundai regional as of this date! i believe hyundai is aware there is a serious problem with the steering systems on 2011, 2012 and 2013 hyundai elantra and has no plan to issue a recall until someone dies! i believe hyundai's public position on this matter it to tell customers there is nothing wrong with their cars; they just need alignment, at the customers expense! i believe hyundai has adopted the position that if a customer is charged often enough, they will stop complaining, drive the car or trade it for another brand! either way, hyundai is off the hook! i do not plan to be hyundai's test subject!!! i will continue to pursue a solution to this problem up to asking hyundai to buy the car back from me! | |||
| 12/01/2012 | 18000 | 1 | |
| Almost every time i have started the vehicle and placed in drive from reversing out of my driveway, the vehicle jolts and seems that transmission is lagging or changing gears abruptly. the service engine light went on and i had made an appointment. when i took it in for inspection, the dealer said they could not recreate what i was talking describing. in addition, when i drive the power steering has had some issues. it has never drove in a straight line after two alignments. and it can be tough to turn the wheel. when i contacted the dealer about how i hear a clunking sound when driving over bumps, he test drove it and was confirmed that he agrees that there is clunking noise, but said he cant pinpoint it and it will have to get worse before he could tell. *tr | |||
| 12/01/2012 | 18000 | ||
| Almost every time i have started the vehicle and placed in drive from reversing out of my driveway, the vehicle jolts and seems that transmission is lagging or changing gears abruptly. the service engine light went on and i had made an appointment. when i took it in for inspection, the dealer said they could not recreate what i was talking describing. in addition, when i drive the power steering has had some issues. it has never drove in a straight line after two alignments. and it can be tough to turn the wheel. when i contacted the dealer about how i hear a clunking sound when driving over bumps, he test drove it and was confirmed that he agrees that there is clunking noise, but said he cant pinpoint it and it will have to get worse before he could tell. | |||
| 10/05/2011 | |||
| Tl - the contact owns a 2012 hyundai elantra. the contact stated that the power steering failed and the vehicle failed to drive in a straight line. the vehicle was taken to the dealer several times. the technician diagnosed that the steering column was defective and needed to be replaced and that the steering software needed to be upgraded. the vehicle was repaired but the failure recurred. the manufacturer was made aware of the failure and stated that they would contact her back at a later time. the vehicle was not repaired. the failure mileage was unknown and the current mileage was 8,200. mah | |||
| 12/01/2012 | 18000 | ||
| Almost every time i have started the vehicle and placed in drive from reversing out of my driveway, the vehicle jolts and seems that transmission is lagging or changing gears abruptly. the service engine light went on and i had made an appointment. when i took it in for inspection, the dealer said they could not recreate what i was talking describing. in addition, when i drive the power steering has had some issues. it has never drove in a straight line after two alignments. and it can be tough to turn the wheel. when i contacted the dealer about how i hear a clunking sound when driving over bumps, he test drove it and was confirmed that he agrees that there is clunking noise, but said he cant pinpoint it and it will have to get worse before he could tell. | |||
| 10/05/2011 | |||
| Tl - the contact owns a 2012 hyundai elantra. the contact stated that the power steering failed and the vehicle failed to drive in a straight line. the vehicle was taken to the dealer several times. the technician diagnosed that the steering column was defective and needed to be replaced and that the steering software needed to be upgraded. the vehicle was repaired but the failure recurred. the manufacturer was made aware of the failure and stated that they would contact her back at a later time. the vehicle was not repaired. the failure mileage was unknown and the current mileage was 8,200. mah | |||
| 10/05/2011 | |||
| Tl - the contact owns a 2012 hyundai elantra. the contact stated that the power steering failed and the vehicle started to veer to one side or the other. the vehicle was taken to the dealer several times. the technician diagnosed that the steering column was defective and needed to be replaced. also, the steering software needed to be upgraded. the failure recurred. the manufacturer was made aware of the failure and stated that they would contact her back at a later time. the vehicle was not repaired. the failure mileage was unknown and the current mileage was 8,200. pm | |||
| 09/01/2012 | 5000 | ||
| Tl* the contact owns a 2012 hyundai elantra. the contact stated that his steering wheel started to peel at approximately 5,000 miles. the vehicle was taken to the dealer. after diagnosis, they advised him that it was due to him wearing certain lotions, etc. the vehicle was replaced with a new steering wheel. the failure recurred another 5,000 miles later. the vehicle was taken back to the dealer and pictures were taken so that it would be sent to the headquarters. the failure mileage was approximately 5,000. the current mileage was approximately 10,000. | |||
| 09/01/2012 | 5000 | ||
| Tl- the contact owns a 2012 hyundai elantra. the contact stated that his steering wheel started to peel at approximately 5,000 miles. the vehicle was taken to the dealer. after diagnosis, they advised him that it was due to him wearing certain lotions, etc. the vehicle was replaced with a new steering wheel. the failure recurred another 5,000 miles later. the vehicle was taken back to the dealer and pictures were taken so that it would be sent to the headquarters. the failure mileage was approximately 5,000. the current mileage was approximately 10,000. mah | |||
| 09/01/2012 | 5000 | ||
| Tl-the contact owns a 2012 hyundai elantra. the contact stated that his steering wheel started to peel at approximately 5,000 miles. the vehicle was taken to the dealer. after diagnosis they advised him that it was due to him wearing certain lotions, etc. the vehicle was replaced with a new steering wheel. the failure re occurred another 5,000 miles later. the vehicle was taken back to the dealer and pictures were taken so that it would be sent to the headquarters. the failure mileage was approximately 5,000. the current mileage was approximately 10,000. tb | |||
| 02/16/2012 | 20 | 1 | |
| I bought a brand new 2012 hyundai elantra on feb. 10, 2012. within several weeks i noticed the gas disappearing so quickly so i began filling the tank and taking pictures. i bought this particular vehicle due to the fact it advertised 40 mi. gal on highway and 29 city. i took it to the dealership, i was told to fill car and reset trip and drive on highway. i did as they said on several occasions before going back. the trip continued to read 18 mph and approximately (as low as 10.9 and as high as 24.8 mpg) one of the mechanics (i guess he was a mechanic) took it for a ride, i waited; he was gone an hour. when he got back he said he drove 47 miles and got it to read 33 mpg in which he said he combined city and highway together. i have never got it to do that and i have been tracking it closely since i bought it. also, the steering wheel squeals, i told them; they said it is nothing. the brakes (alloyed wheels) squeal after it rains, they said it is nothing. i smelled something coming from cabin filter, they said it is a big job to take apart to see what the smell is and they said they believed it is a dead animal in which i would have to pay for, i told them to forget it. they told me even though i only had about 1000 mi. on car after 3 mo. went by they needed to change my oil so i had it changed. everything is documented. i hope someone can help me. thank you. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 08/01/2011 | 5 | ||
| Tl* the contact owns a 2012 hyundai elantra. the contact stated that while driving approximately 65 mph, the steering wheel would constantly pull to the left abnormally. the vehicle was taken to the dealer. after diagnosis, they advised him that they were unable to diagnose the failure. the manufacturer was contacted and they referred him to another dealer. the vehicle was taken to a second dealer but they were also unable to diagnose the failure. the contact stated that the vehicle was taken for repairs approximately 5 times within a one year period for the same failure. the failure mileage was approximately 5. the current mileage was approximately 11,000. the vin was unavailable. | |||
| 08/01/2011 | 5 | ||
| Tl-the contact owns a 2012 hyundai elantra. the contact stated that while driving approximately 65 mph, the steering wheel would constantly pull to the left abnormally. the vehicle was taken to the dealer. after diagnosis, they advised him that they were unable to diagnose the failure. the manufacturer was contacted and they referred him to another dealer. the vehicle was taken to a second dealer but they were also unable to diagnose the failure. the contact stated that the vehicle was taken for repairs approximately 5 times within a one year period for the same failure. the failure mileage was approximately 5. the current mileage was approximately 11,000. the vin was unavailable. kmj | |||
| 08/01/2011 | 5 | ||
| Tl-the contact owns a 2012 hyundai elantra. the contact stated that while driving approximately 65 mph the steering wheel would constantly pull to the left. the vehicle was taken to the dealer. after diagnosis they advised him that they were unable to diagnose the failure. the manufacturer was contacted and they referred him to another dealer. after taking the vehicle to a second dealer they were unable to diagnose the vehicle as well. the contact stated that he has had the vehicle in the shop approximately 5 times within 1 year for the same failure. the failure mileage was approximately 5. the current mileage was approximately 11,000. the vin was unavailable. tb | |||
| 05/17/2012 | 12500 | ||
| My car began pulling strongly to the left at various speeds. i contacted the dealership and arranged to have them look at it. our dealership first suggested a roadforce balance and wheel alignment and wanted to charge us $250. since the car had recently been to them for service including tire balancing and rotation, i pushed back and refused this suggested remedy. i had read online how people were experiencing this pulling problem. it does make your arms tired fighting to stay on the road. i called the dealership management and informed them of the identical complaints i was finding online. to the manager and our salesman's credit, they made the service dept look harder. a thorough inspection found that the steering toe was not calibrated properly. it should have been at zero (0), but instead was at +1. the service department reset the toe back to zero. everything has been fine so far. (2 weeks.) | |||
| 12/08/2011 | 6000 | ||
| Tl-the contact owns a 2012 hyundai elantra. the contact stated that the steering veered the vehicle toward the left while driving at various speeds. the vehicle was taken to the dealer, who stated that the steering wheel was electric and she needed to become accustomed with using it. the vehicle was not repaired. the manufacturer was notified of the failure and instructed the contact to take the vehicle to another dealer for inspection. the vin was unknown. the failure mileage was 6,000. sm. | |||
| 05/01/2012 | 50 | ||
| Purchased elantra 3 days ago and noticed car pulling to left. on highway especially nearly went off road, veered into other lanes. must keep constant pressure on wheel wants to pull away if hand pressure releases. car at 200 miles went to dealer after 2 days, they acted surprised as if they never heard of it happening. dealership looked at car (2 hours) stated they centered the steering wheel? and did an alignment. during test drive later with mechanic car veered to left constantly and nearly went off the road several times when i let go of steering wheel. mechanic reported that car performed within standards. have filed complaint with hyundai, and with bernardi dealership. car is unsafe to drive! brand new just days old. requesting replacement of car since i have safety concerns about the vehicle. | |||
| 12/08/2011 | 6000 | ||
| Tl-the contact owns a 2012 hyundai elantra. the contact stated at various speeds the steering wheel pull to the left. the vehicle was taken to the dealer who stated the steering wheel was electric and she needed to get familiar with it. the vehicle was not repair. the manufacturer was notified of the failure who informed her to take the vehicle to another dealer for inspection. the vin was unknown. the failure mileage was 6,000. mw | |||
| 05/01/2012 | 50 | ||
| Purchased elantra 3 days ago and noticed car pulling to left. on highway especially nearly went off road, veered into other lanes. must keep constant pressure on wheel wants to pull away if hand pressure releases. car at 200 miles went to dealer after 2 days, they acted surprised as if they never heard of it happening. dealership looked at car (2 hours) stated they centered the steering wheel? and did an alignment. during test drive later with mechanic car veered to left constantly and nearly went off the road several times when i let go of steering wheel. mechanic reported that car performed within standards. have filed complaint with hyundai, and with bernardi dealership. car is unsafe to drive! brand new just days old. requesting replacement of car since i have safety concerns about the vehicle. | |||
| 03/09/2012 | |||
| While driving on straight roads the vehicle veers hard towards the right. we have to fight to keep it on the road. it feels like we are driving on a slippery icy road, always steering the car back and forth in order to keep it on the road. it is physically exhausting driving this car, hanging on hard to the steering wheel to keep it out of the ditch. dealership claims nothing is wrong with electronic steering. | |||
| 10/19/2011 | 1006 | ||
| Tl- the contact owns a 2012 hyundai elantra. while driving approximately 30 mph, the vehicle began to shift abnormally into the left lane. the contact stated that the failure recurred when driving various speeds. the vehicle was taken to the dealer for diagnostics where the technician advised the contact that the vehicle would need a wheel alignment. the alignment was performed but the failure continued. the manufacturer was contacted and recommended that the technicians replace the rear axle. the rear axle was replaced but to no avail. the approximate failure mileage was 1,006. kmj | |||
| 10/19/2011 | 1006 | ||
| Tl- the contact owns a 2012 hyundai elantra. while driving at approximately 30 mph the vehicle began to shift to the left lane on its own. the failure occurs at all speeds. the vehicle was taken to the dealer for diagnostic. the technician stated the vehicle had to be aligned. after the alignment the failure continued. the manufacturer recommended the technicians replace the rear axle. the failure continued after the axle was replaced. the vehicle was not repaired. the approximate failure mileage was 1,006. ds | |||