Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EQUIPMENT - ELECTRICAL | |||||
| TSB09-FL-003-2 | 10/01/2009 | 10032793 | Hyundai: some vehicles may experience a malfunction indicator lamp illuminated with the etc (electronic throttle control) system related dtc p2135 ( forced limited power) or dtc p0638 (power management). *pe | 05/24/2010 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 07/01/2010 | 65000 | ||
| Both of our hyundai entourage sliding doors failed after approximately 65,000 miles. at first they wouldn't close all of the way or lock when using the electric door feature. then, the problem occurred when closing the doors manually. then, the electric feature totally stopped working all together and the doors still didn't fully close or lock when closed manually. we had it fixed and were told that the motors on the doors had burned out. this is surprising that these doors don't last longer given that it is a highlighted feature of the minivan; they should be able to withstand more use. i am suspect of this characterization of this problem. | |||
| 03/16/2008 | 20000 | 1 | |
| My 2007 entourage limited has several quality deficiency issues and recurring maintenance issues. the rear sliding doors (both) have been worked on several times, yet they continue to malfunction, i.e come undone/re-open, not fully latch, and consistently beep as a notice of failure. this is where my babies sit, both of them. the dvd screen has been replaced because it quit functioning properly. the van shimmies or rattles at speed around 70 mph. it causes the center console to shake vigorously. the wheels were balanced on a special wheel balancer but this only reduced the problem. the tire pressure monitoring system has had malfunctions multiple times. there is a whine from the steering column when the wheel is turned, the alternator is creating a whine over the stereo system intermittently(really annoying), the side mirrors have both had problems with the reverse/angle function where the mirrors' motor fails to return the mirror to its user preset setting when transmission is placed out of reverse(drivers side) or fails to tilt the specified degree in reverse(passenger side). the roof leaked when the van was completely shut and had to be resealed by a specialist to correct an existing deficiency, the seal around the glass for the sunroof is degrading and cracking. the sliding rear door on the drivers side has a crimped window channel seal. this shop also stated that they had not seen one of these [entourage] vans with so many problems. the door handles and rear high mount stop light had to be replaced due to the packing/shipping poly wrap ruining the chrome and plastic lens. the gasket for the high mount stop light had to be replaced later due to workmanship or material quality. the windshield cracked/failed (1/2 chunk of the windshield) when my wife adjusted the rear view mirror. the idler pulley has been replaced because the bearing failed. stripping around the sliding doors are fading already and yellowing. more not enough space. *tr | |||
| 07/18/2007 | 9883 | 2 | |
| I bought my entourage in november 2006. on wednesday, july 18, 2007 my 18 m.o. son and i were running some errands. we stopped at the bakery, then proceeded to our play group. on the way, i noticed that the gas tank was less than 1/4 full, so i stopped to get gas. as it was a hot day, i left my son in the car with the windows rolled down and proceeded to fill the tank. went in the vehicle to start it--it would not turn over, no clicking or anything. called roadside assistance who transported it to dealer. dealer had it until friday afternoon. said it started right up for them, computer didn't show anything wrong. sunday july 22, 2007 we went to ohio for a family get together. drove back towards home and stopped at a store to do a bit of shopping. son was fussing after 10 minutes, so my husband took him back to the vehicle sitting there with windows rolled down and radio playing. i came out 10-15 minutes later, loaded the vehicle and it would not start again. had to call hyundai roadside assistance again. since it was sunday, vehicle could not be taken to dealer until monday. dealer got it monday and surprise, surprise, it started right up. there is something wrong with this vehicle and they tell me that if they can't duplicate the condition, there is nothing they can do. that is not right. i have a 1 1/2 year old plus i am pregnant. i don't want to drive this vehicle not knowing when it won't start up again, which i am sure will happen again. i've always liked hyundai vehicles--i still have my 01 elantra which runs great. this vehicle has dissuaded me from ever wanting another hyundai. *tr | |||
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||
| 09/28/2011 | 29889 | 1 | |
| 2010 a/c not working properly. in 2011, again a/c not properly working. both times took into dealership and they said it just takes the system a little longer to get cold. then in 2011, 2 more times the same problem but module fan control circuit and wiring was melted. took it to auto tech since the warranty had expired for the repairs. auto tech said this could have been a fire possibility and a safety issue. *tr | |||