Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 09/09/2010 | 32000 | ||
| Tl-the contact owns a 2007 hyundai entourage. while driving 55 mph and getting off an exit ramp the vehicle suddenly acclerate the steering pull to the left, went out of control and crash into a tree. the driver and the occupant was injured and was taken to the hospital. they both were wearing their seat belts. a police report was file and available if necessary. the vehicle had extensive damage to the front and side. the air bags did not deploy. the insurance company towed the vehicle to the dealer and awating an inspection from the manufacturer. he stated prior to the accident the vehicle went to the dealer for repairs on the front suspension and steering mechanism. when the vehicle was picked up he was told certain parts was replaced such as the tie rod, the ball joints and the control arm. the other parts were on back order to complete the repairs. (parts unknown) the manufacturer was contacted and he is waiing on a package in regards to the accident but he has not received it as yet. the failure mileage was 32,000.....mw | |||
| 03/16/2008 | 20000 | 1 | |
| My 2007 entourage limited has several quality deficiency issues and recurring maintenance issues. the rear sliding doors (both) have been worked on several times, yet they continue to malfunction, i.e come undone/re-open, not fully latch, and consistently beep as a notice of failure. this is where my babies sit, both of them. the dvd screen has been replaced because it quit functioning properly. the van shimmies or rattles at speed around 70 mph. it causes the center console to shake vigorously. the wheels were balanced on a special wheel balancer but this only reduced the problem. the tire pressure monitoring system has had malfunctions multiple times. there is a whine from the steering column when the wheel is turned, the alternator is creating a whine over the stereo system intermittently(really annoying), the side mirrors have both had problems with the reverse/angle function where the mirrors' motor fails to return the mirror to its user preset setting when transmission is placed out of reverse(drivers side) or fails to tilt the specified degree in reverse(passenger side). the roof leaked when the van was completely shut and had to be resealed by a specialist to correct an existing deficiency, the seal around the glass for the sunroof is degrading and cracking. the sliding rear door on the drivers side has a crimped window channel seal. this shop also stated that they had not seen one of these [entourage] vans with so many problems. the door handles and rear high mount stop light had to be replaced due to the packing/shipping poly wrap ruining the chrome and plastic lens. the gasket for the high mount stop light had to be replaced later due to workmanship or material quality. the windshield cracked/failed (1/2 chunk of the windshield) when my wife adjusted the rear view mirror. the idler pulley has been replaced because the bearing failed. stripping around the sliding doors are fading already and yellowing. more not enough space. *tr | |||
| 11/19/2006 | 100 | 4 | 10/01/2006 |
| Tl*the contact owns a 2007 hyundai entourage. the contact stated that the sliding doors on her vehicle would not remain closed. on one occasion, the driver's door opened while driving at an unknown speed. she pushed various buttons on the door in an attempt to keep it closed. the vehicle was taken to the dealer several times and they replaced the latching mechanisms and sliding door lock modules; however, the failure continued to persist. the manufacturer stated that they would bring in a mechanic from california who would determine the cause of the failure and they would not return the vehicle until it was repaired. the vin was unknown. the current mileage was 23,017 and failure mileage was approximately 100. update 10/01/08 *cw the power sliding door, did not open or close. the steering wheel vibrated at highway speed. updated 10/02/08. *jb | |||
| 06/14/2007 | 359 | 1 | 06/12/2007 |
| Purchased this new hyundai entourage on 6/12/ 07 and reported to the dealership on 6/14/07 that this new vehicle has a serious front end vibration and pulls to the left. this vehicle has now been at the dealers service department on 12 occasions for 33 days and the vibration has not been corrected. we consider this vehicle unsafe to drive at highway speeds. the steering is very sensitive and you have to over steer the vehicle to prevent it from drifting to the left. my wife almost lost control of this vehicle when she relaxed her grip on the steering wheel when negotiating a long bend in the road. the car veered sharply to the left. if another car had been in the other lane a very serious accident would have occurred. my wife will no longer drive this vehicle on the highway. the dealership has replaced and balanced four new tires, skimmed the brake rotors and verified that the vibration and pulling to the left has not been corrected. internet web sites complaint pages for the hyundai entourage revealed at least 100 complaints for this vibration problem and hyundai has not resolved the problem. *jb | |||