Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE | |||||
| TSB-09BE001 | 03/01/2009 | 10029172 | Hyundai: power sliding door (psd) control module replacement. some models may exhibit a condition where a psd reopens approximately 6 in. from latch area while closing. *pe | 06/22/2009 | |
| STRUCTURE - BODY - DOOR | |||||
| TSB-09-BE-024 | 09/01/2009 | 10031929 | Hyundai: power sliding door remote controller motor replacement procedure. the sliding side door(s) on some vehicles equipped with the power sliding doors (psd) option may not open when using the door handle, the center pillar switch, the | 01/27/2010 | |
| TSB-09BE001 | 03/01/2009 | 10029172 | Hyundai: power sliding door (psd) control module replacement. some models may exhibit a condition where a psd reopens approximately 6 in. from latch area while closing. *pe | 06/22/2009 | |
| STRUCTURE - BODY - TAILGATE | |||||
| 0601009 | 09/01/2006 | 10020653 | Power tailgate sensor strip re-attachment. consumer may complain that the tailgate will not shut properly. *kb | 12/08/2006 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 10/11/2006 | 865 | 1 | 09/15/2006 |
| Dt*: the contact stated on the console, a chrome plate covered the section where the gear shift lever was located. when the sun shined, it reflected into the contacts eyes making it hard to see while driving. the vehicle was driven to the dealer who determined it was designed that way. *ak updated 11/0/906.*jb | |||
| STRUCTURE - BODY | |||
| 09/07/2012 | 58660 | 1 | |
| I was driving in the left lane of a local highway with no median, at approximately 40-43 mph. it was about 7:30 in the evening on a friday and traffic was heavy. the hood of my entourage suddenly popped open hitting my windshield and obscuring my view. luckily i was able to steer the car over to the right lane and then onto the shoulder, which is also minimal in that location due to a ditch. i am very grateful that my daughter and i are safe, that i didn't hit anyone and no one hit us and that i didn't hit any other stationary objects or end up in the ditch due to my inability to see where i was going. there is no reason why the hood should open by itself. no one had opened it for months. i had been driving up and down that stretch of road, sometimes multiple times daily without incident. there was no trauma to my car. no accidents, nothing hit the car prior to this occurring. it just suddenly flew open. it was bent out of shape, difficult to close, detached from the side support arms that hold it open when servicing the engine. a wrecker driver pulled over and offered assistance, we were able to close it together and he had to use a large wrench (i think i am no mechanic) to adjust the latch in order to even close the hood, let alone secure it. *tr | |||
| 09/07/2012 | 58660 | ||
| I was driving in the left lane of a local highway with no median, at approximately 40-43 mph. it was about 7:30 in the evening on a friday and traffic was heavy. the hood of my entourage suddenly popped open hitting my windshield and obscuring my view. luckily i was able to steer the car over to the right lane and then onto the shoulder, which is also minimal in that location due to a ditch. i am very grateful that my daughter and i are safe, that i didn't hit anyone and no one hit us and that i didn't hit any other stationary objects or end up in the ditch due to my inability to see where i was going. there is no reason why the hood should open by itself. no one had opened it for months. i had been driving up and down that stretch of road, sometimes multiple times daily without incident. there was no trauma to my car. no accidents, nothing hit the car prior to this occurring. it just suddenly flew open. it was bent out of shape, difficult to close, detached from the side support arms that hold it open when servicing the engine. a wrecker driver pulled over and offered assistance, we were able to close it together and he had to use a large wrench (i think i am no mechanic) to adjust the latch in order to even close the hood, let alone secure it. | |||
| 07/29/2012 | 110000 | ||
| Tl-the contact owns a 2007 hyundai entourage. the contact sated that the driver's seat separated from the metal base and caused the electrical system to malfunction. the driver side seat would move freely while the contact driving. the vehicle was taken to the dealer who advised that the driver's seat would need to be replaced. the driver's seat was replaced. the vin was not available. the failure and current mileage was 110,000. kmj | |||
| 07/29/2012 | 110000 | ||
| Tl-the contact owns a 2007 hyundai entourage. the contact sated that the driver seat separated from the metal base and caused the electrical system to malfunction, the driver seat moves while driving. the vehicle was taken to the dealer advised that the driver seat would need to be replaced. the driver seat was replaced. the vin was not available. the failure and current mileage was 110,000. li | |||
| 10/01/2007 | 500 | ||
| Automatic van doors fail to close and rebound open. the van has been in multiple times (over 10) the door assembly has been replaced at least 5 times and all recalls have been fixed. this van is not safe. they all need to be recalled to avoid serious injury. huyundai is not making this van any longer and has given consumers little hope to fixing the doors once and for all. i sat in the parking lot single digit temps, snow and wind chills with my young daughter while i tried and tried to close the door. they will not even close on the manual setting at times. this van is dangerous! | |||
| STRUCTURE - BODY - DOOR | |||
| 10/01/2011 | 60000 | 1 | |
| Power sliding doors do not stay closed, even if car has begun moving. sometimes reopen and close rather than latching shut, and have to be closed manually. one side has stopped operating all together and must be used manually. door being used manually is to heavy for children to operate safely and makes a grinding noise. issue started shortly after bumper to bumper warranty expired and has been persistent over the past 6 months to a year. is a safety concern for doors opening and re-closing on children exiting or entering the vehicle or door opening on a child while the vehicle is in motion. **date and mileage are approximate. *tr | |||
| 09/25/2008 | 35800 | 1 | |
| Power sliding door failed to lock resulting in it opening on highway at 65mph. no way to secure door had to tie it to keep from opening failure has occurred 4 times dealer replaced latch under warranty first time 2nd time failed on trip to canada dealer stated my warranty was not covered in canada but i would be recompensated if i sent the invoice to hyundia. sent all paper work they requested and was advised that it was a maintenance problem and not covered. even though it had only been 5 months since the last repair the slider has now failed again and there is no question that hyundai has a serious safety problem with the entourage lt van as the number of complaints on this vehicle is huge and always on the passenger side slider. hyundai stop production of this model after only 2 years and it is my feeling that they realized they had a design flaw and did not want to chance a recall if they continued making them. the hyundai entourage with power sliding doors should be recalled before some one falls out on the highway and killed. sent all. *tr | |||
| 03/01/2010 | 1 | ||
| We purchased our 2007 hyundai entourage new in july '07. within 2 months we began having problems with the electric sliding doors on both sides. sometimes the doors do not close all the way, or close and reopen. sometimes the doors won't open with any method, keyfob, buttons, or manual. the doors sometimes make a sound like there is grit in the track. we have taken this to the dealership multiple times and even showed them video of it happening. since they can't reproduce it there has been no work done to fix it. we also have intermittent battery drain. the battery has been dead 5 times for no apparent reason. the passenger side mirror will often not adjust unless it is moved to the bottom outside corner first and then it can be adjusted. the memory for the seats/mirrors are often lost. to me these all indicate a problem with the electronics in this vehicle. dealership has not been able to find anything to fix. we also have experienced a shimmy at highway speeds. replaced the tires and had them road balanced to remove the worst of the shimmy. independent garage did this and said the tires and the rims are fine. it's been close to 3 years and we are still experiencing all of these issues. *tr | |||
| 01/10/2010 | 55000 | 1 | |
| Have had numerous issues with the sliding doors of the hyundai entourage. just today the door is stuck in the open position and neither the automatic nor manual way of closing will work. i am sick of climbing with my two kids through the back of the mini van to put them in their seats. dealer suggests that i drive it in with the door open.. *tr | |||
| 01/15/2009 | 59000 | 1 | |
| Power sliding door failure the power door will not open and shut automatically. it is very difficult to open manually. my service dealer mentioned these doors have had a lot of problems. *tr | |||
| 05/09/2008 | 3300 | 1 | |
| Issue: malfunctioning passenger side sliding door on my 2007 hyundai entourage. the door occasionally does not shut properly when closing the door (while in the power mode). the hyundai dealership has tried to replace a computer module on one visit and the latch assembly on another visit. the first visit they indicated they could not duplicate the problem, so they did not do anything. please help. it is of real concern to my family because our 20 month old son rides in that seat. we see this as a safety issue. *tr | |||
| 08/14/2008 | 47000 | 1 | |
| 1. driver side sliding door has not worked properly since purchase. also happens on occasion with passenger side sliding door. herculean effort needed to open them. very risky in emergency situation. 2. tire pressure monitoring system failure. in replacing all 4 tires at 47,000 miles (10-25-08) , the valve stems containing the tire pressure monitoring system were not removable without tremendous effort. once reinserted, the valves proceeded to flatten one of our new tires and seriously reduce inflation in another. result: need another new tire and replacement of valve stems. *tr | |||
| 08/01/2007 | 0 | 999 | 05/01/2007 |
| I have a 2007 hyundai entourage gls (base model with manual doors). i have talked with the dealership and the manufacturer to no avail. my concern is that if the 2nd row windows are rolled down and you open the 2nd row door(s), there is nothing to stop the door from rapidly bouncing back and slamming shut. in other words, if you are on an incline what so ever (hood lower than the tail), the door will come slamming back-possibly crushing your hand or a small childs head!! it will happen on level ground as well, but is more pronounced on an incline. this could definitely lead to significant injury, especially in a small child. *cn | |||
| 09/10/2007 | 17050 | 18 | 08/21/2007 |
| Tl*the contact owns a 2007 hyundai entourage. the contact stated that the driver side sliding door fails to open only when the exterior handle is being pulled. the failure occurs intermittently. the vehicle was taken to the dealer two times and they stated that the failure had to be duplicated more than once. the current mileage was 18,060 and failure mileage was 17,050. updated 12/12/07. | |||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||
| 08/10/2008 | 2500 | 1 | |
| Power sliding doors do not close properly. the doors will intermittently try to close too far and an alarm will sound to signal that the doors did not properly close. in some instances, the door will open again. this occurs with both the right and left sliding door. it does not seem to matter if the vehicle is on level ground or uneven ground. we have had the van in for this fix on three separate occasions. *tr | |||