Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 09/09/2010 | 32000 | ||
| Tl-the contact owns a 2007 hyundai entourage. while driving 55 mph and getting off an exit ramp the vehicle suddenly acclerate the steering pull to the left, went out of control and crash into a tree. the driver and the occupant was injured and was taken to the hospital. they both were wearing their seat belts. a police report was file and available if necessary. the vehicle had extensive damage to the front and side. the air bags did not deploy. the insurance company towed the vehicle to the dealer and awating an inspection from the manufacturer. he stated prior to the accident the vehicle went to the dealer for repairs on the front suspension and steering mechanism. when the vehicle was picked up he was told certain parts was replaced such as the tie rod, the ball joints and the control arm. the other parts were on back order to complete the repairs. (parts unknown) the manufacturer was contacted and he is waiing on a package in regards to the accident but he has not received it as yet. the failure mileage was 32,000.....mw | |||
| 07/10/2009 | 40114 | 1 | |
| I bought a used 2007 hyundai entourage in july 2009. when we test drove it, there was no highway to take it on and it seemed ok on local road. there was a slight shimmy but we were told it was just from it sitting on lot. after purchase, when we took it on the parkway, we noticed a strong vibration in steering wheel at highway speeds. had front and back brakes and rotors replaced, and tires balanced as well - all non warranty repairs. the problem still exists and is occurring while going down steep hills as well. i am very nervous driving this car and will not take it on the highway not knowing what is wrong with it. *tr | |||
| 12/28/2006 | 100 | 1 | 12/23/2006 |
| New vehicle with front end vibration/shimmy..extremely unsafe to drive above 70 mph, the entire steering wheel shakes. all contents and passengers in minivan vibrate or shake. brought to dealership 2 times. total of 12 days. the 1st 4 days they changed tires and re-aligned all 4 tires. drove vehiclle back 3 days later. they kept the car for 8 days and changed axle with a used vehicle with over 5000 miles on it, hoping that the axle was the problem. drove for 10 minutes, still vibrates entire vehicle from 10 mph and higher. test drove brand new 0 miles...went 30 miles and it also vibrates/shimmy. *nm | |||
| SUSPENSION - FRONT | |||
| 08/29/2009 | 29000 | 1 | |
| I own a 2007 hyundai entourage and have had front end vibrations over 68 miles p/h for over a year and have taken this vehicle to the dealer almost every month and still have had no luck with a remedy. we live in the mountains and this is very unsafe at times when traveling down hill and you steering vibrates like crazy. common maintenance has been done (balance, alignment etc). *tr | |||
| 06/14/2007 | 359 | 1 | 06/12/2007 |
| Purchased this new hyundai entourage on 6/12/ 07 and reported to the dealership on 6/14/07 that this new vehicle has a serious front end vibration and pulls to the left. this vehicle has now been at the dealers service department on 12 occasions for 33 days and the vibration has not been corrected. we consider this vehicle unsafe to drive at highway speeds. the steering is very sensitive and you have to over steer the vehicle to prevent it from drifting to the left. my wife almost lost control of this vehicle when she relaxed her grip on the steering wheel when negotiating a long bend in the road. the car veered sharply to the left. if another car had been in the other lane a very serious accident would have occurred. my wife will no longer drive this vehicle on the highway. the dealership has replaced and balanced four new tires, skimmed the brake rotors and verified that the vibration and pulling to the left has not been corrected. internet web sites complaint pages for the hyundai entourage revealed at least 100 complaints for this vibration problem and hyundai has not resolved the problem. *jb | |||
| 08/14/2006 | 1 | 08/05/2006 | |
| My 2007 hyundai sonata se has a serious front end shimmy at 44 mph. it seems, per chat rooms and websites, that there are other owners with the same problem. i drove another car and it had the identical problem. dealer has checked and balanced etc.. but not help. i believe there is a design flaw in the 2007 hyundai sonata when equipped with the 17 wheels and low profile tires. *jb | |||