Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| TIRES | |||
| 07/10/2009 | 40114 | 1 | |
| I bought a used 2007 hyundai entourage in july 2009. when we test drove it, there was no highway to take it on and it seemed ok on local road. there was a slight shimmy but we were told it was just from it sitting on lot. after purchase, when we took it on the parkway, we noticed a strong vibration in steering wheel at highway speeds. had front and back brakes and rotors replaced, and tires balanced as well - all non warranty repairs. the problem still exists and is occurring while going down steep hills as well. i am very nervous driving this car and will not take it on the highway not knowing what is wrong with it. *tr | |||
| 09/13/2008 | 23500 | 1 | |
| After 23k miles of use, these tires have virtually no tread left. this was a brand new vehicle purchase and the tires came stock as part of the vehicle. we have been conscientious in rotating the tires and ensuring that the tires have proper inflation. *tr | |||
| 01/05/2007 | 1300 | 50 | 01/04/2007 |
| Tl*the contact owns a 2007 hyundai entourage. the day after the vehicle was purchased, the contact noticed ripples on the right side of the quarter panel. the vehicle was taken back to the dealer and they kept and repaired it for two weeks. shortly after she retrieved her vehicle, she noticed a severe vibration when driving over 55 mph. the vehicle was returned to the dealer and they stated that the failure was due to bent rims. the tires and rims were replaced, but the failure was never fully corrected. the vehicle has since been taken to the dealer on numerous occasions, but they stated that nothing else could be done. the powertrain was unknown. the failure mileage was 1,300 and current mileage was 18,000. | |||
| TIRES - PRESSURE MONITORING AND REGULATING SYSTEMS | |||
| 08/14/2008 | 47000 | 1 | |
| 1. driver side sliding door has not worked properly since purchase. also happens on occasion with passenger side sliding door. herculean effort needed to open them. very risky in emergency situation. 2. tire pressure monitoring system failure. in replacing all 4 tires at 47,000 miles (10-25-08) , the valve stems containing the tire pressure monitoring system were not removable without tremendous effort. once reinserted, the valves proceeded to flatten one of our new tires and seriously reduce inflation in another. result: need another new tire and replacement of valve stems. *tr | |||
| 03/16/2008 | 20000 | 1 | |
| My 2007 entourage limited has several quality deficiency issues and recurring maintenance issues. the rear sliding doors (both) have been worked on several times, yet they continue to malfunction, i.e come undone/re-open, not fully latch, and consistently beep as a notice of failure. this is where my babies sit, both of them. the dvd screen has been replaced because it quit functioning properly. the van shimmies or rattles at speed around 70 mph. it causes the center console to shake vigorously. the wheels were balanced on a special wheel balancer but this only reduced the problem. the tire pressure monitoring system has had malfunctions multiple times. there is a whine from the steering column when the wheel is turned, the alternator is creating a whine over the stereo system intermittently(really annoying), the side mirrors have both had problems with the reverse/angle function where the mirrors' motor fails to return the mirror to its user preset setting when transmission is placed out of reverse(drivers side) or fails to tilt the specified degree in reverse(passenger side). the roof leaked when the van was completely shut and had to be resealed by a specialist to correct an existing deficiency, the seal around the glass for the sunroof is degrading and cracking. the sliding rear door on the drivers side has a crimped window channel seal. this shop also stated that they had not seen one of these [entourage] vans with so many problems. the door handles and rear high mount stop light had to be replaced due to the packing/shipping poly wrap ruining the chrome and plastic lens. the gasket for the high mount stop light had to be replaced later due to workmanship or material quality. the windshield cracked/failed (1/2 chunk of the windshield) when my wife adjusted the rear view mirror. the idler pulley has been replaced because the bearing failed. stripping around the sliding doors are fading already and yellowing. more not enough space. *tr | |||