Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 09/07/2012 | 58660 | ||
| I was driving in the left lane of a local highway with no median, at approximately 40-43 mph. it was about 7:30 in the evening on a friday and traffic was heavy. the hood of my entourage suddenly popped open hitting my windshield and obscuring my view. luckily i was able to steer the car over to the right lane and then onto the shoulder, which is also minimal in that location due to a ditch. i am very grateful that my daughter and i are safe, that i didn't hit anyone and no one hit us and that i didn't hit any other stationary objects or end up in the ditch due to my inability to see where i was going. there is no reason why the hood should open by itself. no one had opened it for months. i had been driving up and down that stretch of road, sometimes multiple times daily without incident. there was no trauma to my car. no accidents, nothing hit the car prior to this occurring. it just suddenly flew open. it was bent out of shape, difficult to close, detached from the side support arms that hold it open when servicing the engine. a wrecker driver pulled over and offered assistance, we were able to close it together and he had to use a large wrench (i think i am no mechanic) to adjust the latch in order to even close the hood, let alone secure it. | |||
| 10/01/2011 | 60000 | ||
| Power sliding doors do not stay closed, even if car has begun moving. sometimes reopen and close rather than latching shut, and have to be closed manually. one side has stopped operating all together and must be used manually. door being used manually is to heavy for children to operate safely and makes a grinding noise. issue started shortly after bumper to bumper warranty expired and has been persistent over the past 6 months to a year. is a safety concern for doors opening and re-closing on children exiting or entering the vehicle or door opening on a child while the vehicle is in motion. **date and mileage are approximate | |||
| 06/08/2012 | 98000 | ||
| I have called hyundai and asked about recalls, they say there are none. but my brake lights continue to stay on and my cel is on and it shows a bad computer. i feel the computer should be replaced by dealer not at my expense | |||
| 01/10/2008 | 28000 | ||
| Power sliding doors sometimes open by themselves while vehicle is driving. | |||
| 10/14/2009 | 21000 | ||
| The hyundai entourage has been driven for roughlt 30k miles now with the sliding doors used daily. now each time the doors are closed they hit the side of the vehicle and are chipping away at the paint, and to a lesser degree the doors will not lock in the open position which can be a major problem on inclines. nothing has been done to correct the problem, the dealer reports that the doors are within specs, but i don't see how the door can be within specifications and be hitting the side of the vehicle. | |||
| 06/19/2008 | 36036 | 1 | |
| One day the automatic sliding passenger side door did not open. i turned power off and a few days later brought it to dealer for repair. that was june 19, 2008, today is august 11 2008 and i still do not have my car back. they have replaced the bcm, door assembly switch, reprogrammed key fobs, amongst the repairs. now they finally brought and engineer in and they are working on replacing the floor wiring harness - still no guarantee the problem will be fixed. *tr | |||