Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE | |||||
| TSB-09BE001 | 03/01/2009 | 10029172 | Hyundai: power sliding door (psd) control module replacement. some models may exhibit a condition where a psd reopens approximately 6 in. from latch area while closing. *pe | 06/22/2009 | |
| STRUCTURE - BODY - DOOR | |||||
| TSB-09-BE-024 | 09/01/2009 | 10031929 | Hyundai: power sliding door remote controller motor replacement procedure. the sliding side door(s) on some vehicles equipped with the power sliding doors (psd) option may not open when using the door handle, the center pillar switch, the | 01/27/2010 | |
| TSB-09BE001 | 03/01/2009 | 10029172 | Hyundai: power sliding door (psd) control module replacement. some models may exhibit a condition where a psd reopens approximately 6 in. from latch area while closing. *pe | 06/22/2009 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 01/31/2010 | 39558 | 3 | |
| While driving up an incline the vehicle began to make a grinding noise. shortly thereafter the car began shaking, with the check engine and esc lights both coming on, then a sudden stoppage of acceleration, and then engine shut down while the vehicle was still in motion. this caused the immediate loss of steering and the brakes to go soft. the vehicle sat for 10 minutes before re-starting; however, after driving approximately 100 feet, the car once again made the grinding noise, engine and esc light illumination, shaking, and then shut down. this is the third time since purchasing this vehicle in march of 2008, that the engine has stopped working while driving. the dealership has replaced a throttle sensor twice, the last time being october 18, 2009, and it is currently in the shop again for the same problem. this is just one of several ongoing problems and concerns with this vehicle. most notably outside of the sudden loss of power and engine shut off described, the brakes have been checked on several occasions for noises, violent shaking, and loss of function to which the dealership states that they are not worn or warped or this is normal for this vehicle. the tires have no grip and spin on both dry and went road conditions making sudden acceleration impossible and dangerous.the vehicle has also been checked for the lack of gas mileage approximately 13 mpg city and 16 mpg highway, well less then the 19/21 on the sticker. *tr | |||
| 05/30/2009 | 1 | ||
| The sliding doors do not open and close properly. sometimes they work and sometimes they do not. they may close half way and then go back to open position and stay there or go back to closed position. the driver side door closed on me once when i was strapping my grandson in, it had been open awhile. luckily i had the key on the floor in front of me and used the key fob to open it. the door did not open automatically when it hit me, as i supposed it would. these doors were replaced a few months ago. the same thing happened with the hatch door, my husband closed it while i was reaching for something inside the van. i jumped out of the way but it hit me on the shoulder and did not stop. as i was slowing down at a stop sign the car did not slow fast enough and i had to push the pedal all the way down to get the car to stop completely. i had no warning that there was anything wrong with the brakes. no lights on the dash, no noises, nothing had happened before that. i took it in the next day and was told it was fixed and it was due to heat. i have lost all power in the car while driving. luckily, i was not on the highway at the time and my grandchildren were not in the car. i coasted to a friends house and stopped in front of his house and asked what might be wrong with the van. he advised me to shut it off for awhile and let it reset, then turn it on again. after it happened a second time i took it in for repair. while driving i have had to endure lights flashing on and off in the car. the overhead reading lights in front and back, they take turns. then the beeping starts too (the door open light goes on the dash). that also takes turns. sometimes they all go on at the same time and go off and on or off, and take turns going on and off. its maddening, and i have to drive through this. *tr | |||
| STRUCTURE - BODY | |||
| 09/01/2010 | 50000 | ||
| Tl- the contact owns a 2008 hyundai entourage. the contact stated that while traveling 65 mph, the door ajar warning light illuminated and a bell chimed from the control panel intermittently. the contact also stated the driver's side sliding door failed to lock automatically. the vehicle was taken to the dealer seven times. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 50,000 and the current mileage was 68,000. kmj | |||
| 09/01/2010 | 50000 | ||
| Tl- the contact owns a 2008 hyundai entrouage. the contact stated while traveling 65 mph the door ajar ajar warning light illuminated and a bell noise emitted from the control panel intermittently. the contact also stated the driver side sliding door failed to lock with the vehicle was locked automatically. the vehicle was taken to the dealer seven times. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 50,000 and the current mileage was 68,000. rds | |||
| 10/21/2009 | 6908 | ||
| This vehicle has been to the dealership over 10 times to fix numerous issues with the automatic doors. issues include not opening, not closing, not stopping when obstructed and even opening while driving. friday september 30, 2011 the van was picked up from the dealership after having the door fixed when the door opened on its own while backing out of the driveway. the following day after exiting the highway and pulling into a parking lot the left passenger door opened on its own right after it was put into park. even with the power shut off to the door we could not get the door to remain closed. the vehicle was towed back to the dealership. the wrecker driver had to a bungee cord to keep the door closed for the trip. | |||
| STRUCTURE - BODY - DOOR | |||
| 12/15/2009 | 12800 | 1 | |
| The sliding doors remain in open position when van is driven. they are supposed to close automatically while sounding an alarm. no alarm sounds at all they just stay open as i took off. *tr | |||
| 10/18/2009 | 15600 | 1 | |
| The automatic sliding door for the vehicle have had a number of issues in the past - either related to not opening fully, not closing fully or automatically closing while opening. the latter causes the door to close on a child's fingers. the latest incident happened on october 18, 2009 at about 4:13pm. while traveling from williamsburg, va back to rockville, md, (route 64, va) the left passenger door opened while the vehicle was in motion at approx 60 miles per hour. as a result, the driver had to perform an emergency stop on the highway to close the door. until the vehicle was brought to a complete stop, the adult passenger in the front passenger seat had to hold onto the child seated at the open door. *tr | |||