Hyundai Genesis 2011
Model Genesis made in 2011 by Hyundai got 35 consumer complains as well as 9 service bulletins. Consumer complaints with reference, among others things, to air bags and fuel system, gasoline. Technical service bulletines regarding engine and engine cooling and equipment.
Model 2011
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| SB-10-FL-018 | 12/01/2010 | 10038211 | Ready | 06/10/2011 | |
| SB-10-FL-018 | 12/01/2010 | 10038211 | Hyundai: procedure to reset the electronic throttle control. *rm | 06/10/2011 | |
| EQUIPMENT - ELECTRICAL - NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) | |||||
| SB-10-01-042 | 11/01/2010 | 10037405 | Ready | 05/23/2011 | |
| SB-10-01-042 | 11/01/2010 | 10037405 | Hyundai: procedure to update the 2011 genesis sudan touchscreen navigation system map data. *rm | 05/23/2011 | |
| SB-10-01-040 | 11/01/2010 | 10037319 | Hyundai: the map data updating procedure ofr a 2011 genesis coupe. *rm | 05/18/2011 | |
| SB-10-01-040 | 11/01/2010 | 10037319 | Ready | 05/18/2011 | |
| STEERING - COLUMN | |||||
| 12-01-001 | 01/01/2012 | 10043597 | Steering column tilt and telesope switch removal and unit replacement. *kb | 04/13/2012 | |
| STEERING - ELECTRIC POWER ASSIST SYSTEM | |||||
| 11-BE-003 | 01/01/2011 | 10037907 | Hyundai: steering wheel power tilt repair procedure. 2009-2011 genesis. *rm | 06/07/2011 | |
| 11-BE-003 | 01/01/2011 | 10037907 | Ready | 06/07/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 01/08/2013 | 17000 | ||
| Tl- the contact owns a 2011 hyundai genesis. the contact was driving at an unknown speed and lost control of the vehicle, crashing into an embankment. the air bags failed to deploy. the contact was not injured. the vehicle was destroyed. the local dealer inspected the vehicle but was unable to provide a reason why the air bags failed to deploy. the failure and current mileage was 17,000. kmj | |||
| 01/08/2013 | 17000 | ||
| Tl- the contact owns a 2011 hyundai genesis. the contact stated that while driving at an unknown speed the contact lost control of the vehicle and crashed into an embankment. the vehicle was destroyed however none of the air bags deployed. the local dealer had the vehicle inspect the vehicle but did not give a reason as to why the air bags did not deploy. the failure and current mileage was 17,000. dt | |||
| FUEL SYSTEM, GASOLINE | |||
| 02/25/2011 | 200 | ||
| This vehicle was purchase new on 2/4/11. it is rated at 20 mpg city 30 mpg highway. the mileage has consistently been poor. it now has 4200 miles on it and highway mileage with the cruise control on, in warm weather, with no load other than the driver is around 24 mpg. i had it checked by hyundai and they replaced the 02 sensor. this improved the highway mileage slightly from 23 to 24 mpg. it has never approached 25 mpg let alone 30 mpg. i have read about others complaining about the poor mileage on 4 cylinder genesis coupes. if the mileage ratings had been more accurate i would not have even considered buying this car. please recalculate the mileage ratings to accurately reflect what people will get. | |||
| POWER TRAIN - MANUAL TRANSMISSION | |||
| 04/24/2011 | 60 | ||
| Manual transmission sometimes fails causing unsafe situations for drivers and passengers. failures include transmission not engaging requested gear, failing to disengage gear, grinding while engaging gear. hyundai has so far been willing to replace transmission and related parts however no fix currently exists. hyundai employees have been blaming drivers for causing problems even though on multiple occasions driver proven to not be cause. it is a design defect. what happens when my vehicle runs out of warranty? how about the depreciation, with a know lemon transmission? | |||
| STEERING | |||
| 01/01/2011 | 3450 | ||
| I've purchased 2011 genesis dec 2010 that i brought back to the dealer the day after i purchased it for pulling to the left. they have realigned it several times i have been back 5 times in this the first month of ownership. each time the dealer agreed that it pulled to the left. however the reason for the pulling varied. some which were that they have tried telling me it was the crown of the road, the air pressure in one tire was 1 lb. low and my personal favorite is the only way cars become misaligned is that the driver is hitting potholes, all of which have caused my car to pull to the left never the right. each time they have had to do an alignment. i currently pursuing legal readdress. | |||
| UNKNOWN OR OTHER | |||
| 08/16/2011 | 2175 | ||
| On 8/16/11, while driving down a couple of hills on my brakes, approaching a car & stop sign at an intersection a little over 2 blocks away, i pressed down harder on the brake pedal to come to a complete stop. the car, a new, 2011 hyundai genesis, would not stop. i continued to press harder and harder on the brake, but the car would not stop. it just continued at to move at the speed i was driving down the hill, approximately 15-20 mph. as a result, the car rolled directly into the car sitting at the stop sign. | |||
| 06/20/2011 | |||
| 2011 genesis, has backup camera , but no audio assist, you must be 2-5 ft before you see the object in the screen. have written to hyundai. was told when we brought the car that it came with a backup camera, they are selling the car without the help of an audio devise. i have all the paperwork from hyundai, where they told me that they cannot due anything to give me a audio assist. i can forward these papers to you if needed. please contact me, there is not enought space to really write about this problem. | |||
| VEHICLE SPEED CONTROL | |||
| 02/14/2013 | 19200 | 1 | |
| When starting my car, rpms jumped to 4 without press any pedals. and my car was shaking and really big sound from engine while its on park. and i switched to drive mode and suddenly my car move forward by itself. and then hit sidewalk and heatshield got damaged. i went to dealership. but no problem found. i was really scared, i thought im gonna die. *tr | |||
| 02/14/2013 | 19200 | ||
| When starting my car, rpms jumped to 4 without press any pedals. and my car was shaking and really big sound from engine while its on park. and i switched to drive mode and suddenly my car move forward by itself. and then hit sidewalk and heatshield got damaged. i went to dealership. but no problem found.i was really scared, i thought im gonna die. | |||
| 07/16/2012 | 37800 | 1 | |
| Over the past two months i've experienced three cases of uncontrolled acceleration. specifically, as i'm driving the car begins to accelerate. i remove my foot from the accelerator and the car continues to accelerate. as i step on the brake the car will slow down, but it's fighting me. as i remove my foot from the brake the car begins to accelerate again. if i shift into neutral while this is happening, the rpm's on the car increase very rapidly. the only way i can stop this is to turn the car off. i'm not using cruise control and i have been traveling from 35 to 40 mph. i can't recreate this problem at will and neither can the dealer - so nobody at the dealership has any idea what to do. they have contacted hyundai with no luck. *tr | |||
| 07/16/2012 | 37800 | ||
| Over the past two months i've experienced three cases of uncontrolled acceleration. specifically, as i'm driving the car begins to accelerate. i remove my foot from the accelerator and the car continues to accelerate. as i step on the brake the car will slow down, but it's fighting me. as i remove my foot from the brake the car begins to accelerate again. if i shift into neutral while this is happening, the rpm's on the car increase very rapidly. the only way i can stop this is to turn the car off. i'm not using cruise control and i have been travelling from 35 to 40 mph. i can't recreate this problem at will and neither can the dealer - so nobody at the dealership has any idea what to do. they have contacted hyundai with no luck. | |||
| 04/01/2011 | 1000 | ||
| Tl-the contact owns a 2011 hyundai genesis. the contact stated while attempting to park the vehicle suddenly accelerated causing the contact to crash twice once into a parked vehicle second crash was into a pole. the contact and passenger was not injured. the police information was available upon request. the dealership was contacted and advised that they have not heard of such failure. the vehicle was not diagnosed or repaired. the failure mileage was 1,000 and the current mileage was 2,000. li | |||