Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 10/24/2012 | 905 | ||
| Tl-the contact owns a 2012 hyundai genesis. the contact stated that while driving at low speeds in reverse, the vehicle accelerated without warning. the contact crashed into a post but did not sustain any injuries. the police were not contacted. the vehicle was towed to an independent mechanic where the manufacturer was contacted and sent an investigator to inspect the vehicle. the investigation concluded that they were unable to diagnose the failure and would send the contact a formal letter with the details of the investigation. the vehicle was not repaired. the failure and current mileages were approximately 905. kmj | |||
| 01/04/2013 | 16250 | 1 | |
| Auto hold technology feature failed at a stop light. when on, auto hold illuminates white, and green when it is actively holding the vehicle in place, without the need to depress brake pedal. on a stop light car jerked forward and the auto hold illumination turned orange in color from green. auto hold feature would not reset even when restarting vehicle. dealership was able to reset, citing a shortage in the auto-hold unit, with a replacement part ordered. potentially dangerous if there was anyone in front of the vehicle at the time of failure, as it could of resulted in a potential injury. *tr | |||
| 10/24/2012 | 905 | ||
| Tl-the contact owns a 2012 hyundai genesis. the contact stated that while driving at low speeds in reverse the vehicle accelerated without any warning. the vehicle crashed into a post. the contact did not receive any injuries. the police were not contacted. the vehicle was later towed to an independent mechanic. the manufacturer was contacted and they sent an investigator to inspect the vehicle. the investigation concluded that they were unable to diagnose the failure and would send out a formal letter. the vehicle was not repaired. the failure and current mileages were approximately 905. tb | |||
| 01/04/2013 | 16250 | ||
| Auto hold technology feature failed at a stop light. when on, auto hold illuminates white, and green when it is actively holding the vehicle in place, without the need to depress brake pedal. on a stop light car jerked forward and the auto hold illumination turned orange in color from green. auto hold feature would not reset even when restarting vehicle. dealership was able to reset, citing a shortage in the auto-hold unit, with a replacement part ordered. potentially dangerous if there was anyone in front of the vehicle at the time of failure, as it could of resulted in a potential injury. | |||
| 06/02/2012 | 200 | ||
| Tl-the contact owns a 2012 hyundai genesis. the contact stated that he attempted to use the cruise control feature and the feature failed. the contact stated that he was driving 30 mph and wanted to accelerate up to 40 mph, but when he stopped accelerating with the switch, the vehicle continued to accelerate on its own. the contact stated that he had to disengage the cruise control in order to slow the vehicle down. the vehicle was taken to the dealer for an inspection. the dealer test drove the vehicle and stated that there was no problem. the vehicle was not repaired. the manufacturer was notified and stated that the vehicle was operating as normal. the failure mileage was 200. sm. | |||
| 06/02/2012 | 200 | ||
| Tl- the contact owns a 2012 hyundai genesis. the contact stated that he tried to use the cruise control and it failed. the contact stated that he was going 30 mph and wanted to accelerate to 40 mph but when he stopped accelerating with the switch, the vehicle continued to accelerate on its own. the contact stated that he needed to disengage the cruise control in order to slow down. the vehicle was taken to the dealer for inspection and the dealer test drove the vehicle and stated that there was no problem. the vehicle was not repaired. the manufacturer was notified and that informed that it was normal for the vehicle to do that. the failure mileage was 200. ap | |||