Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| TIRES | |||
| 04/21/2010 | 13839 | ||
| On april 21, 2010, i took my wife's hyundai genesis in for servicing. the previous servicing was done at 8,936 and there was no wear problem involveing any of the tires. the mileage on april 21 was 13,839; less than 5,000 additional miles. at this appointment i was informed that all four tires no longer met minimum tread standards for safe operation. in fact, areas of the tires had no tread at all and the dealer invoice stated that the tires require immediate replacement. even though i have an extended warranty on this vehicle, i was informed that hyundai does not warrant the tires on the genesis. i expressed to the dealship that they had put my family's safety at risk -- with my wife driving our grandchildren around town on less than a measurable level of tread, posing a dangerous safety situation, with no knowledge of what was occurring to the rubber. the dealership, through its sales manager, did not want to address the safety issues involving its tires. the response was it's not our problem. i believe it is hyundai's problem. after subsequently checking general websites, the tire issue is one they are aware of. however, they appear to be waiting until someone suffers a loss of control, a blowout, or an accident possibly resulting in a death before they take action. i believe hyundai of america and its dealerships: 1. are deceptive in their advertising practices. 2. knowingly placing a defective product on their genesis vehicles. 3. actions are fraudulent, since they do not disclose to consumers that they do not warrant the tires on the genesis. 4. should be issures a cease and desist order involving these tires ( dunlop, sport 5000, p235/50r18). and 5.the nhtsa fine hyundai for their civil, and potentially criminal, fraudelent conduct by knowingly violating national safety standards. additionally, i am making a claim to hyundai for reimbursement of the $736 i had to pay for new tires. (i kept the worn tires to prove my case.) | |||