Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEAT BELTS | |||
| 02/02/2008 | 1 | ||
| On 2/2/08, i purchased a replacement seat belt assembly for my 2002 hyundai santa fe from butler hyundai (indianapolis, in. 317-848-4200). label on belt states: seat belt part no. 89810-26 500 yd, dated 11/09/06. the seat belt did not come with any installation instructions. i asked angela, at the parts desk, where they were. she said she did not know. i mentioned that according to the nhtsa, all seat belt assemblies are required to come with instructions. i asked for the supervisor. she came back and said that the supervisor was busy, and he was not aware of what i was talking about. i asked if there was something in the service center that she could give me, or make a copy of for me. she said no. she said i could go to hyundai online, or call technical support. she did not give me a phone number or web site instructions. before purchasing the seat belt, i spoke to claudia kovell of nhtsa (phone: 202-366-5293). she stated that to be in compliance, all seat belt assemblies need to come with instructions. *tr | |||
| 01/28/2008 | 1 | 11/20/2003 | |
| I have a 2002 hyundai sante fe. i am the second owner. it has about 90700 miles on it. my rear drivers side seatbelt retainer system does not lock when using with a child seat.. this is the same problem that a kia was recalled for: kia seat belt recall: in july 2006, kia recalled about 32,000 vehicles that failed to comply with federal motor vehicle safety standard no. 208. the automatic locking retainer function in the rear outboard seatbelt assemblies may disengage when used with certain child seats. in the event of an accident, this defect poses an increased risk of injury to the seat occupant. i have called the hyundai dealer, and hyndai usa. they both tell me i am out of warranty, and i must pay for diagnosis and all repairs. even if it is a safety issue. *tr | |||
| SEAT BELTS - REAR | |||
| 12/01/2007 | 89000 | 1 | 11/01/2002 |
| Tl*the contact owns a 2002 hyundai santa fe. the automatic retraction system on the driver side seat belt failed. as a result, the child seat is not properly restrained. the contact spoke with the manufacturer and they stated that her vehicle does not have a recall on the seat belt. the dealer stated that the repair for the seat belt retraction system would cost $300 plus $89 to diagnose the problem. the current mileage is 90,700 and failure mileage was 89,000. updated 02-25-08 *bf the auto-locking seat belt did not remain locked to use with a child booster seat. however, the seat belt does lock when the belt is pulled quickly. the consumer purchased a replacement part and stated it is working correctly. updated | |||
| 04/05/2007 | 91000 | 2 | 08/17/2005 |
| Tl*the contact owns a 2002 hyundai santa fe. the contact stated that both of the rear seat belt retractors failed. the contact placed the child seat on the rear passenger side and secured it with the seat belt. while turning a corner at approximately 10 mph the child seat overturned. the contact then positioned the child seat on the rear driver's side, but could not secure it because the seat belt failed to retract. the dealer stated that the failure was not under warranty, and that the contact would have to pay for the repairs. the current and failure mileages were 91,000.*ak update 05/04/07*tr | |||
| 07/01/2006 | 3 | 12/22/2001 | |
| My daughter called out help, mommy! i'm stuck! i looked in the rear-view mirror to find the shoulder-belt of my vehicle was wrapped around her neck. i thought it was only pulled to the side of her head so i asked her to duck her head out. she said i can't, i'm stuck! i pulled to the side of the road. when i got to her, her face was getting red. i ducked her head under the belt. to my horror, the belt was wrapped around her neck again. thankfully she could call to me. this could have been a terrible tragedy. the locking mechanisms on the shoulder-belts that are supposed to activate when you fully retract the belt to install a child safety seat are broken. i have been through three defective mechanisms so far. when i first installed the seat, the mechanism worked. after needing to remove the seat at one point and disengaging the mechanism, it quit working. it never locked again. so, i scheduled an appointment with the dealership to have the problem fixed, as my vehicle was still under warranty. in the meantime, i moved her seat to the other side of the vehicle. same problem. the locking mechanism of the belt worked, until i had to disengage it. then that side broke. my vehicle was no longer under the bumper to bumper warranty, so i moved the seat to the repaired side. after a while, i needed to move her seat and disengage the locking mechanism. it quit working! i called the dealership. the part was under warranty, but labor wasn't. i didn't have it repaired because i couldn't afford it at the time. in order to keep my seats installed correctly, i began using the locking clips that came with the seats. (now i have two children.) this handles the seats being installed safely, but it doesn't deal with the fact that the belts of my vehicle can move freely because the locking mechanisms are broken. because of this my inquisitive two-year old was able to successfully pull on the belt and wrap it around her neck nearly two complete times. *jb | |||