Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SUSPENSION - REAR | ||||||||||||||||
| 09V123000 | HYUNDAI-KIA AMERICA TECHNICAL CENTER INC | from 03/31/2000 to 01/27/2003 | V (Vehicle) | 83355 | 07/17/2009 | ODI | HYUNDAI MOTOR COMPANY | 04/16/2009 | 04/16/2009 | |||||||
| Defect Summary | Hyundai is recalling 83,355 my 2001-2003 santa fe vehicles originally sold in or currently registered in the states of connecticut, delaware, illinois, indiana, iowa, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia, wisconsin, and the district of columbia. road salt applied in these jurisdictions during the winter months may result in progressive, internal corrosion of the rear trailing arms, which could lead to thinning or perforation of the rear trailing arm steel. owners may see or feel slight to moderate changes in vehicle operation which will increase if the vehicle is not repaired. these changes include a lowering of vehicle height that can lead to tire misalignment and steering pull. owners may also notice a creaking sound. | |||||||||||||||
| Consequence Summary | If the corrosion is allowed to progress, the rear trailing arm may fracture while driving, thereby increasing the risk of a vehicle crash. | |||||||||||||||
| Corrective Summary | Dealers will inspect the rear trailing arms for internal corrosion damage. if specified levels of corrosion damage are found, the rear trailing arms will be replaced. rear trailing arms that do not require replacement will have drainage holes added and will be treated with rust-proofing material to arrest the corrosion process. inspection, treatment and replacement procedures will be conducted at no cost to owners. the recall is expected to begin during may 2009. owners may contact the hyundai customer assistance center at 1-800-633-5151. | |||||||||||||||
| Notes | Hyundai recall no. 090.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| SUSPENSION | ||||||
| EA08023 | HYUNDAI MOTOR COMPANY | 10/28/2008 | 04/17/2009 | REAR TRAILING ARM CORROSION FAILURE | 09V123000 | |
| In a letter dated april 14, 2009, hyundai-kia america technical center, inc (hyundai) notified nhtsa that it will conduct a safety recall of approximately 85,000 model year (my) 2001 through 2003 hyundai santa fe vehicles manufactured prior to january 27, 2003, that are registered and operated in the following salt belt states and the district of columbia:connecticut, delaware, illinois, indiana, iowa, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia, and wisconsin.hyundai is recalling the vehicles to remedy a condition where internal corrosion of either the right or left rear trailing arms may result in fracture of the affected arm while driving, which could result in loss of vehicle control and a crash.the rear trailing arms will be inspected in the recalled vehicles using a procedure developed by hyundai to measure metal thickness.parts with perforations from corrosion or with metal below the specified thickness will be replaced with redesigned trailing arms.if the minimum metal thickness is met, drainage holes and and rust proofing material will be added to the existing rear trailing arms.although not subject components of this investigation, hyundai noted it would perform a similar procedure for the front subframes of the subject vehicles. odi's analysis of complaint data revealed that 99% of all consumer complaints related to trailing arm corrosion were from vehicles either originally sold or operated in saltbelt states. similarly 92% of the warranty claims were from vehicles originally sold or operated in saltbelt states.odi identified 30 rear trailing arm fracture incidents through analysis of complaint and warranty information and consumer interviews.twenty-nine (29) of the fracture incidents involved vehicles in states covered by the recall.based on hyundai's decision to conduct a safety recall this engineering analysis is closed. | ||||||
| SUSPENSION - REAR | ||||||
| EA08023 | HYUNDAI MOTOR COMPANY | 10/28/2008 | 04/17/2009 | REAR TRAILING ARM CORROSION FAILURE | 09V123000 | |
| In a letter dated april 14, 2009, hyundai-kia america technical center, inc (hyundai) notified nhtsa that it will conduct a safety recall of approximately 85,000 model year (my) 2001 through 2003 hyundai santa fe vehicles manufactured prior to january 27, 2003, that are registered and operated in the following salt belt states and the district of columbia:connecticut, delaware, illinois, indiana, iowa, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia, and wisconsin.hyundai is recalling the vehicles to remedy a condition where internal corrosion of either the right or left rear trailing arms may result in fracture of the affected arm while driving, which could result in loss of vehicle control and a crash.the rear trailing arms will be inspected in the recalled vehicles using a procedure developed by hyundai to measure metal thickness.parts with perforations from corrosion or with metal below the specified thickness will be replaced with redesigned trailing arms.if the minimum metal thickness is met, drainage holes and and rust proofing material will be added to the existing rear trailing arms.although not subject components of this investigation, hyundai noted it would perform a similar procedure for the front subframes of the subject vehicles. odi's analysis of complaint data revealed that 99% of all consumer complaints related to trailing arm corrosion were from vehicles either originally sold or operated in saltbelt states. similarly 92% of the warranty claims were from vehicles originally sold or operated in saltbelt states.odi identified 30 rear trailing arm fracture incidents through analysis of complaint and warranty information and consumer interviews.twenty-nine (29) of the fracture incidents involved vehicles in states covered by the recall.based on hyundai's decision to conduct a safety recall this engineering analysis is closed. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 01/01/2013 | 1 | ||
| 2002 hyundai santa fe. consumer writes in regards to broken steering control arm and reimbursement for repairs. *smd the consumer stated his wife was driving the vehicle, when the left front steering control arm broke free from the sub frame due to rust. it forced the vehicle to swerve dangerously to the left onto oncoming traffic. the consumer had a mechanic to inspect the vehicle, and the mechanic stated the entire under carriage had rusted. the consumer discovered a recall was issued for the same problem. however, when he contacted the dealer, he was informed the only vehicles that were being repaired, were the ones purchased in northern salt belt states. | |||
| 11/26/2012 | 230000 | 1 | |
| While driving my 2002 hyundai santa fe, there is pulling of the wheel causing the vehicle to turn sharply to the right. there is significant wear on the front tires and the vehicle will not stay in alignment. there is a screeching noise coming from the rear. after having the timing belt replaced, i was informed by the mechanic there was a rust problem in the front part of the vehicle toward the front right tire. he told me the car is unsafe to drive and the rust on this vehicle is more like rust of a vehicle that is 50 years old not ten years. he also said the frame could break at any time to contact a hyundai dealership. i contacted the dealership and was told there were no recalls for this problem for my vehicle. i called hyundai's 800 number only to be told the same thing. *tr | |||
| 11/26/2012 | 230000 | ||
| While driving my 2002 hyundai santa fe, there is pulling of the wheel causing the vehicle to turn sharply to the right. there is significant wear on the front tires and the vehicle will not stay in alignment. there is a screaching noise coming from the rear. after having the timing belt replaced, i was informed by the mechanic there was a rust problem in the front part of the vehicle toward the front right tire. he told me the car is unsafe to drive and the rust on this vehicle is more like rust of a vehicle that is 50 years old not ten years. he also said the frame could break at any time to contact a hyundai dealership. i contacted the dealership and was told there were no recalls for this problem for my vehicle. i called hyundai's 800 number only to be told the same thing. | |||
| 10/15/2012 | 120012 | 1 | |
| While driving on expressway i noticed the steering wheel went out of center and the vehicle began to wander. an inspection found that where the right front lower control arm attaches to the subframe was completely rotted out on the front bolt. ordered a new sub frame and lower control arms to remedy the condtion. *tr | |||
| 10/15/2012 | 120012 | ||
| While driving on expressway i noticed the steering wheel went out of center and the vehicle began to wander. an inspection found that where the right front lower control arm attaches to the subframe was completely rotted out on the front bolt. ordered a new sub frame and lower control arms to remedy the condtion. | |||
| 09/18/2012 | 160022 | 1 | |
| Took my car for an alignment and tires. frame where the lower control arms bolt up has serious rust issues. i see in some notes that the rust and corrosion has been an issue for the hyundai's. is there any way i am eligible to get this repaired by hyundai or at least at some discounted rate? *tr | |||
| 07/23/2012 | 183000 | 1 | |
| I was going to have the oil changed & alignment on a 2002 sante fe. i was told that there was rust/rotted out frame was where the lower control arm mounts up to the right tire area. i am very upset with this since i had a pre-inspection done & all came back ok. it is in an area where if the tires are not off of it, it is very hard to see. i suspect it is rusted due to the salty location of illinois. *tr | |||
| 06/01/2012 | 126000 | ||
| Tl* the contact owns a 2002 hyundai santa fe. the contact stated that while driving 5 mph, the vehicle emitted a loud popping noise. the contact kept driving and the vehicle began to shake. the front driver | |||
| 01/14/2012 | 127300 | ||
| The back right suspension bracket connected to the rear spring corroded to the point that it broke in half. this suspension component holds the wheel to the frame. this resulted in the vehicle becomming non driveavble. the wheel is grossely misaligned and the car cannot be driven. iam fortunate this did not happen a higher rate of speed or serious injury or death may have resulted. | |||
| 09/29/2011 | 126000 | ||
| Tl* the contact owns a 2002 hyundai santa fe. the contact stated while having the rear bumper repaired by an independent mechanic, he was informed that there was a hole in the rear trailing arm due to corrosion. the vehicle was taken to an authorized dealer and the contact was informed that the vehicle was not included in the recall associated with nhtsa campaign id number 09v123000 (suspension:rear). the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure and current mileages were 126,000. | |||
| 09/29/2011 | 126000 | ||
| Tl- the contact owns a 2002 hyundai santa fe. the contact stated while having the rear bumper repaired by an independent mechanic, he was informed that there was a hole in the rear trailing arm due to corrosion. the vehicle was taken to an authorized dealer and the contact was informed that the vehicle was not included in the recall associated with nhtsa campaign id number 09v123000 (suspension:rear). the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure and current mileages were 126,000. rvk | |||
| 02/28/2010 | 1 | ||
| 2002 hyundai santa fe recall *gr in late february, prior to receiving the recall notice, the sub frame failed while the vehicle was being serviced for an unrelated issue. the consumer had to pay to have the sub frame replaced. the consumer stated the ball joint was being replaced at the time of the failure. *jb | |||
| 12/01/2008 | 92000 | ||
| Tl*the contact owns a 2002 hyundai santa fe. the contact started the ignition and experienced electrical failure. the failure occurred whenever the vehicle was in operation. the first failure also occurred on the date that the vehicle was purchased. additionally, there were failures with the lower control arm and the filler in the fuel tank. the vehicle was repaired for the malfunctions; however, the failures continued to occur with the electrical system and suspension. the contact stated that the manufacturer should be responsible for the repair expense. the failure mileage was 92,000. | |||
| SUSPENSION - FRONT | |||
| 07/29/2011 | 157000 | ||
| There is extensive and through thickness corrosion on the front right subframe of my hyundai 2002 santa fe, it has resulted in the bolted joint of the control arm separating from the sub frame. this was fortunately caught by a repair shop and did not result in an accident. the symptoms were steering pull, and noise when turning, and excessive wear on the front tires. this appears to be an identical problem to that which triggered the 089 recall on the sonata. photos have been taken and are available. no repairs have been made as of yet. the left side of the car is fine, no corrosion at all. | |||
| 12/18/2010 | 98000 | ||
| Tl-the contact owns a 2002 hyundai santa fe. while driving 5-10 mph the drivers side ball joint snapped. the vehicle crossed three lanes and came to a stop. a police officer came to the scene and filed a report. she stated no one was injured. the vehicle was towed to the county impound lot. the tow company driver attempted to straight out the wheels but fluid was leaking from the front ball joint. the vehicle had not been repaired. the approximate failure and current mileage was 98,000. vwb | |||
| 11/01/2004 | 1 | ||
| Front brakes repaired, i was informed that control arm and ball joint on right tire were bad, parts were loose and not stationary. *bf the inside of the front tire were bald on the inside due to the way the alignment had changed as a result of the defective part. *sc | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 03/15/2004 | 15000 | ||
| Tl* the contact owns a 2002 hyundai santa fe. while driving at 15 mph the contact noticed a banging noise coming from the front passenger side of the vehicle. the vehicle was taken to a local mechanic where the contact was informed that the lower ball joints needed to be replaced. the vehicle was then taken to the dealership where the lower ball joints were repaired under warranty. the vehicle has been taken to the dealership on three prior occasions and the lower ball joints were replaced each time. the failure mileage was 15000 and the current mileage was 118000. | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | |||
| 11/18/2005 | 53700 | 1 | 10/31/2001 |
| Left front ball joint failed suddenly and without warning. right front ball joint still ok. failure caused lack of ability to steer the vehicle resulting in an accident. mechanic said it is very rare to see such wear on one side and not the other. car was badly damaged due to resulting accident. | |||
| SUSPENSION - REAR | |||
| 01/01/2013 | 1 | ||
| 2002 hyundai santa fe. consumer writes in regards to broken steering control arm and reimbursement for repairs. *smd the consumer stated his wife was driving the vehicle, when the left front steering control arm broke free from the sub frame due to rust. it forced the vehicle to swerve dangerously to the left onto oncoming traffic. the consumer had a mechanic to inspect the vehicle, and the mechanic stated the entire under carriage had rusted. the consumer discovered a recall was issued for the same problem. however, when he contacted the dealer, he was informed the only vehicles that were being repaired, were the ones purchased in northern salt belt states. | |||
| 01/01/1901 | 1 | ||
| 2002 hyundai sante fe. consumer writes regarding a recall issue *tgw the consumer received a recall notice in the mail. she placed a call to three dealerships to try and get the vehicle inspected for the recall. all three dealerships could inspect the vehicle within a weeks time frame. however, the consumer was informed that if the vehicle was deemed unsafe to drive, they would not be able to fix the problem until may or june due to the back-up of repairs due to the recall. the consumer inquired about a loaner vehicle for the time the vehicle would be in the shop for repair and was told hyundai was not providing loaner vehicles. the consumer also learned the recall had been effect since july 2009 and she wanted to know why was she just being informed. she was informed the notices were sent out in waves. *jb | |||
| 09/06/2010 | 105300 | ||
| I own a 2002 hyundai santa fe which was the subject of a recall notice based on nhtsa campaign id number 09v123000 which addressed a problem with corrosion of the rear trailing arms in vehicles located in the salt belt states. i took the vehicle to a hyundai dealer service center on 1/18/10 where they supposedly inspected it and performed the necessary corrective procedures on the rear suspension (according to the dealer invoice, they inspected and applied wax to the trailing arms). on 9/6/10, one of the rear trailing arms on the vehicle collapsed due to extreme rust and corrosion. given that only 8 months has passed, it leads me to believe that the condition of the trailing arms on 1/18/10 wouldd have warranted a full replacement instead of a wax application. as a result of the trailing arm collapse, the right rear tire became extremely unstable to the point of nearly falling off of the vehicle. i had the vehicle towed to an independent automotive establishment who diagnosed the issue which was subsequently confirmed by the same dealer who performed the initial corrective procedure. the dealer did retrieve the vehicle and promptly replace both rear trailing arms. in this instance, fortunately i was able to handle the vehicle so that there were no injuries or damages to other people or property, but the outcome could have been very bad had there been a resultant accident. i wanted to file this complaint to warn other owners of other recalled hyundai santa fe vehicles that hyundai's prescribed corrective procedure for the recall is not sufficient!!! i also own a 2003 hyundai santa fe for which the same type of recall was issued. i had the same procedure performed on that vehicle, and i don't trust that the problem has been resolved. | |||
| 08/12/2010 | |||
| I currently own a 2002 hyundai sante fe. there is a recall on the rear trailing arms of some of these vehicles. a defect in manufacturing causes the trailing arms to rust and over time weaken. according to two hyundai dealers this recall does not apply to my vehicle. while driving down the road at 65 mph the rear trailing arm broke causing the vehicle to enter a skid and almost complete a 360 degree spin. this is exactly what the recall states could happen if the trailing arm issue is not addressed. both left and right rear trailing arms have been replaced at owner's expense. | |||
| 02/28/2010 | 1 | ||
| 2002 hyundai santa fe recall *gr in late february, prior to receiving the recall notice, the sub frame failed while the vehicle was being serviced for an unrelated issue. the consumer had to pay to have the sub frame replaced. the consumer stated the ball joint was being replaced at the time of the failure. *jb | |||
| 10/24/2009 | 150000 | ||
| Tl* the contact owns a 2002 hyundai santa fe. the contact stated that while driving at speeds of 25 mph, she heard a squeaking noise coming from the rear of the vehicle. the vehicle was taken to the dealer where a diagnostic test was performed. the failure was contributed to corrosion on the rear suspension arm. the contact verified that she had previously received notification of nhtsa recall campaign id number 09v123000 (suspension: rear) and was advised by the dealer that the failure was directly related to the recall. the dealer stated that the parts needed to make the recall repairs were not available and that the vehicle was deemed as unsafe to operate. the vin was not available. the approximate failure mileage was 150,000 and the approximate current mileage was 160,000. | |||
| 01/01/1901 | 1 | ||
| 2002 hyundai santa fe. consumer writes to express thoughts that recalls were not handled properly and that further action is necessary. *tgw the consumer stated there was a loud creaking noise coming from the rear of the vehicle. | |||
| 03/01/2010 | 60000 | ||
| Tl*the contact owns a 2002 hyundai santa fe. the contact stated that the vehicle would pull to the right while driving at various speeds under 25 mph. he received a recall notice after the failure occurred, nhtsa campaign id number 09v123000, suspension rear. upon contacting the dealer, he was advised that they would not be able to perform the recall repairs until may 28, 2010. this would be two months after receiving the recall letter. the contact stated that two months after the recall notice was received was not within a reasonable amount of time when dealing with a safety issue. no repairs were made to the vehicle. he attempted to contact the manufacturer; however, there was a two-hour wait before he could speak with someone. the failure and current mileages were approximately 60,000. | |||
| 01/25/2010 | 137000 | ||
| Tl*the contact owns a 2002 hyundai santa fe. while driving, the rear end began to slip as if it were on ice. he was unable to control the vehicle while driving 20 mph. the vehicle was towed to a repair facility. the mechanic told him that the rear trailing arm was corroded. the entire rear end fell down due to the rust. he called the manufacturer to find out if there were any related recalls; he was informed of recall 09v123000. the vehicle has not been repaired to-date. the contact wanted the manufacturer to pay the towing fee so that the vehicle could be repaired. the current and failure mileages were approximately 137,000. | |||
| 10/30/2009 | 62000 | 1 | |
| My 2002 hyundai sante fe control arm rusted through causing the wheel to come off. i understand this was a recall which i was not notified about. because of this dangerous situation i am not comfortable driving this car. not only did the control arm rust , we had to change to hub, bearing,and the axle and have the car towed to a repair shop at my expense. i am asking hyundai to pay for the labor and parts to repair my car. luckily, i was not on a highway driving since this would have resulted in a major accident or possibly a fatality. i now have to bring the auto to a hyundai dealership to have the parts and car inspected and then wait 6 to 8 weeks for them to decide on how i will be reimbursed. failure to notify me aswell as thousands of other hyundai owners is unacceptable. i should not have to go through all this redtape on something they are totally responsible and liable for. *tr | |||
| 10/10/2008 | 145000 | 1 | |
| We found that both rear trailing arms we completely rusted through. we had to get them both replaced by the dealer for $650 a piece. the old parts were discarded by the hyundai dealer. the dealer thinks this is normal ware and tare on an 2002 vehicle. the problem that i have is that the rear trailing arms are a major suspension component. fifty percent of the vehicle weight resides on these components. hyundai should have build them with highest quality in mind. my opinion the rear trailing arms should have lasted longer then the fender on the car. their was no event leading up to the suspension problem. one day the car felt like the wheel alignment was out. the vehicle was very hard to handle on the road. we then arranged for the car to get a wheel alignment. they said that they couldn't do a alignment because their is a suspension problem with the rear trailing arms. they also informed us that the car is not safe and to bring it to a dealer to get fixed. i feel this could have been a fatal accident!!! *tr | |||