Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 07/27/2012 | 125000 | 1 | |
| The right front rocker arm rusted out causing the right front wheel to no longer be properly supported. the lower support arm is no longer fastened to the front support frame. this caused the alignment to be off, improper and excessive tire wear (replaced tires well before the warranty was up). hyundai had a recall for this problem on other models (front sub-frame) but not on santa fe's (only rear trailing arm was included in the recall). when experiencing issues in multiple vehicles for the same reason, but different locations, all locations should be checked and not only the only that is prominent. a 5 minute additional inspection vs. the ultimate worse case scenario of a death, seems like a no brainer. hyundai knew this could be a problem and refused to address it. this has now cost us almost $3000 in repairs that could have been avoided. the mechanic that found the problem will not let the vehicle be driven from his shop, as it is too dangerous. the worst part is if that if this failure had occurred while traveling over the highway, it could have resulted in a severe crash, which as you know could result in serious injury or death. hyundai was not interested in hearing about the problem when we contacted them. *tr | |||
| 07/27/2012 | 125000 | ||
| The right front rocker arm rusted out causing the right front wheel to no longer be properly supported. the lower support arm is no longer fastened to the front support frame. this caused the alignment to be off, improper and excessive tire wear (replaced tires well before the warranty was up). hyundai had a recall for this problem on other models (front sub-frame) but not on santa fe's (only rear trailing arm was included in the recall). when experiencing issues in multiple vehicles for the same reason, but different locations, all locations should be checked and not only the only that is prominent. a 5 minute additional inspection vs. the ultimate worse case scenario of a death, seems like a no brainer. hyundai knew this could be a problem and refused to address it. this has now cost us almost $3000 in repairs that could have been avoided. the mechanic that found the problem will not let the vehicle be driven from his shop, as it is too dangerous. the worst part is if that if this failure had occurred while traveling over the highway, it could have resulted in a severe crash, which as you know could result in serious injury or death. hyundai was not interested in hearing about the problem when we contacted them. | |||
| 05/09/2012 | 188987 | ||
| Tl* the contact owns a 2003 hyundai santa fe. the contact stated while driving 15 mph, the steering wheel locked. when the contact stopped the vehicle and restarted it, the steering wheel unlocked. the failure occurred twice. the battery and brake lights illuminated on the instrument panel. the dealer stated that there were no complaints or recalls and advised the contact to bring the vehicle in to be inspected; however, the contact declined because of the cost. the manufacturer was not notified of the failure. the failure mileage was 188,987. | |||
| 05/09/2012 | 188987 | ||
| Tl- the contact owns a 2003 hyundai santa fe. the contact stated while driving 15 mph, the steering wheel locked. when the contact stopped the vehicle and restarted it, the steering wheel unlocked. the failure occurred twice. the battery and brake lights illuminated on the instrument panel. the dealer stated that there were no complaints or recalls and advised the contact to bring the vehicle in to be inspected; however, the contact declined because of the cost. the manufacturer was not notified of the failure. the failure mileage was 188,987. rvk | |||
| 08/18/2011 | 78290 | ||
| I have 78000 miles 03 santa fe and had leaking power steering lines they rusted right through | |||
| 08/17/2010 | 61000 | ||
| Purchased as a used vehicle with 30,000 mi. in 2008 from a dealership with owners manual missing. on 8-1-2010 while driving home from work, the vehicle engine stopped running on a bridge on a busy roadway, causing the vehicle to lose power steering and power brakes. other vehicles in the area had to take evasive action causing a immediate hazardous condition. upon having the vehicle towed to a repair garage, it was determined that the cause of the catastrophic engine failure was the result of a defective timing belt that was a known issue for this model and make of vehicle. the manufacturer recommended changing of the timing belt was to be 60,000 miles, thus telling me the belt should have been changed in 2007 at the 60,000 mile mark. as you can see, i bought the vehicle in 2008 will 30,000 miles on it (no owners manual). i was told i was to be responsible for the cost of the replacement motor, which of course was a used motor because they redesigned the 3.5 liter engine in 2005 when this problem was evident and those engines would not fit my 2003. why was there not a recall then on this for engine failure at that time? they had replaced the belt with a new design timing chain for the newer vehicles. while my vehicle was under repair, another 2003 santa fe was also in for the same issue. fortunately, i was not injured, but the possibility was there. a minute earlier, i was traveling down a steep grade prior to the engine failure. this looks like an inherent problem for the hyundai 3.5 liter engine, they had to get my replacement engine from texas. were used car buyers aware of this problem with the hyundai 3.5 liter engine models prior to 2006? this is a serious safety violation. the vehicle engine failed without warning! how about hyundai reimbursing me $4000.00? | |||
| 08/27/2010 | 121577 | ||
| 2003 hyundai santa fe gs, fwd, 2.7l automatic - battery light intermittently comes on in wet weather and power steering is lost. online research shows other owners of the same vehicle have taken their vehicles to the dealer with the same problem and have received no fixes. losing power steering while driving is a severe safety hazard. | |||
| 03/08/2010 | 118000 | ||
| Brought my 2003 santa fe in for service when i was told that my steering rack was leaking and needed to be replaced at the cost of $1300 of course the warranty is up and hyundai won't do anything about it sent a letter to the ceo who really didn't seem to care about my problem my wife is going through cancer and we rely on the car to get back and forth to treatments i have owned 6 hyundai'sin the past so this will be my last one for the bad part is the car won't pass inspection if anyone else has had this problem please let me know the car has 118.000 miles on it and according to them that is a lot of miles so i guess they are saying the there cars don't last long. | |||
| 08/08/2006 | 35000 | 10 | 10/07/2003 |
| I had a problem for quite some time with hearing a clicking sound when i would turn my steering wheel, but it had recently got worse. on august 9, 2006 i took it in to the car dealership where i bought it. i was suppose to pick my sante fe up on august 11th but was informed that they were unable to find out what was causing the problem. one week later i still had not heard anything from the dealership so i called to see what the problem was. at this time they told me that the problem was an r&r motor mount ,so they would be replacing it, but they had to wait for the part to come in. another week passed and i called to see if my sante fe was done. they told me the motor mount had not corrected the problem and they would have to call in a specialty technician. the specialty technician could hear the problem but could not figure out where it was coming from. the dealership then told me i should just come and get my sante fe and wait until it got worse and then maybe they could figure out where the sound was coming from. i told them i was concerned that it could cause me to have an accident, they assured me this would not happen, but when i asked how they could be sure if they did not know what was causing the problem they told me to call the manufacture and see what they suggested. i contacted the manufacture and they told me they would help us find the problem. three days later i got a call from the manufacture and they told me they had done everything they knew to do and i needed to go and get my sante fe and wait until the problem got worse so they could pinpoint where the problem was coming from. again i voiced my concern about my safety. the manufacture assured me it was safe to drive, but i have my doubts if no one can figure out what is causing the clicking sound. on august 29 i went to the dealership and picked up my sante fe, they told me if it got worse to bring it back in. *nm | |||
| STEERING - COLUMN | |||
| 03/15/2003 | 1 | ||
| The steering wheel failed to lock once the vehicle was turned off. *jb | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 06/01/2005 | 75000 | 1 | 05/10/2003 |
| Dt: the consumer stated that he had to have the power steering unit rebuilt on the 2003 hyundai santa fe. at 54,000 miles he was told everything was fine with the power steering unit and at 77,034 it was checked again and was told it needed to be repaired again. when the consumer turns sharply a grinding noise could be heard. the caller stated that on short trips the grinding sound did not occur, it only occurred on trips longer than 50 miles. the dealer and manufacturer have not been contacted after the repair was done the first time. the caller said that there was a lot of black stuff in the fluid; it was the plastic from the replacement part. the caller stated that the invoice did not say that the part was replaced. it just stated that the dealer had found it to be okay for now. the caller was concerned that something might happen later.*ak *mr *jb | |||
| STEERING - RACK AND PINION | |||
| 08/17/2004 | 16448 | 6 | |
| Consumer complained about a rack and pinion steering problem. consumer took vehicle back to the dealership on several occasions, yet problem recurred. vehicle was covered under warranty, but dealership refused to give consumer a copy of the warranty, yet nothing was being done to improve the situation. *ak | |||