Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT ADAPTIVE | |||
| 09/06/2012 | 84500 | ||
| The nut that holds one of the rear lift gate struts to the body of the car came loose and we believe dropped down behind the body liner and possibly one of the rear air bags. anyway, this allowed the rear lift gate to drop as it was only now being held up by one strut. the hyundai dealership told us it would require removing the body liner and air bag to get into where the nut may have dropped to in order to secure it and re-attach it to the body of car, at a cost of $600. since our car was out of warranty hyundai did not feel they should pay for it, we content that this was a structural defect and has nothing to do with mileage, wear or tear on the vehicle, which by the way is in excellent condition. the dealership claims they never saw the vehicle and they never wrote any service report on it. we took the car to a local repair shop first but they said there was no way they could get into the area and did not want to try working around the air bag. hyundai has established a case # 4999075, and after our initial e-mails, we called them and they were to get back to us with further update, but we have not heard another word from them and our first contact with them was almost four months ago. we just today sent another e-mail to their customer connect center to see if we can't get some resolution from them, at no cost to us as consumers. the dealership said they had never seen this happen before and it is a dangerous safety hazard, the lift gate will not stay up with only one strut and we must use a piece of lumber to hold the lift gate up so we can use the rear storage area. all it would take is for that piece of wood to fall out and down would come the gate with some force, but there is no other feasible way to repair the structure without a sizeable expense on our part which we do not feel is justified. | |||
| 01/24/2011 | 90950 | ||
| Driving 2007 hyundai santa fe on busy freeway with husband as passenger. suddenly the driver side sun visor drops into my face from its corner attachment, dangling by only electrical wire. husband grabbed sun visor and lifted up, preventing potential serious accident with surrounding vehicles. talked to hyundai service dealership; they refused free replacement due to being out of warranty. gave estimate $185 plus to replace. online complaint websites detail dozens of same defect with 2007 hyundai santa fe driver side sun visor dropping from exact same location, and dealers admitting factory use of cheap plastic assembly as cause. we contacted hyundai corporate in fountain valley, ca. they refused to initiate defective driver side sun visor recall. said they needed more complaints to justify recall. told them it's been 4 years, and there are already dozens of complaints. advised them it's very dangerous not to do recall. serious liability issues. hyundai corporate efused to consider recall as of 02/15/11. currently propping up sun visor until recall is initiated. filing complaint with state attorney general office of consumer affairs. | |||