Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL/PROPULSION SYSTEM | |||
| 08/15/2010 | 57000 | ||
| Tl- the contact owns a 2007 hyundai santa fe. the contact stated that the fuel gauge fluctuated and provided incorrect readings. the vehicle was taken to the dealer for diagnostic testing. the technician stated that the fuel tank sensors would have to be replaced. additionally, there was a strong fuel odor in the vehicle. the manufacturer was not made aware of the failure. the fuel sensors were replaced but the fuel odor continued. the vehicle was not repaired. the approximate failure mileage was 57,000. mah | |||
| 02/18/2013 | 118000 | 1 | |
| The gas gauge was fluctuating drastically from one stop until the next one. one minute we had half a tank of gas and we went into a store. when we came out of the store the gas gauge was on e. we drove for a little bit and the fuel light came on as well as the check engine light. the check engine light came on all of a sudden. took it to the dealership and they diagnosed that both the sensors in the fuel tank had stopped working. i did some research and it appears there is something unique going on with these fuel sensors. most all the issues i could find were only 2007 & 2008 santa fes. i would seem highly unlikely that just these two model year have this issue unless they got a defective batch of fuel sensors that went into them or the installation was faulty, etc. it seems to happen just over 5 year mark which is just outside of warranty. i feel that an investigation should be done into this matter. *tr | |||
| 08/15/2010 | 57000 | ||
| Tl- the contact owns a 2007 hyundai santa fe. the contact stated that the fuel gauge fluctuated and provided incorrect readings. the vehicle was taken to the dealer for diagnostic testing. the technician stated that the fuel tank sensors would have to be replaced. additionally, there was a strong fuel odor in the vehicle. the manufacturer was not made aware of the failure. the fuel sensors were replaced but the fuel odor continued. the vehicle was not repaired. the approximate failure mileage was 57,000. mah | |||
| 02/18/2013 | 118000 | ||
| The gas gauge was fluctuating drastically from one stop until the next one. one minute we had half a tank of gas and we went into a store. when we came out of the store the gas gauge was on e. we drove for a little bit and the fuel light came on as well as the check engine light. the check engine light came on all of a sudden. took it to the dealership and they diagnosed that both the sensors in the fuel tank had stopped working. i did some research and it appears there is something unique going on with these fuel sensors. most all the issues i could find were only 2007 & 2008 santa fes. i would seem highly unlikely that just these two model year have this issue unless they got a defective batch of fuel sensors that went into them or the installation was faulty, etc. it seems to happen just over 5 year mark which is just outside of warranty. i feel that an investigation should be done into this matter. | |||
| 08/15/2010 | 57000 | ||
| Tl- the contact owns a 2007 hyundai santa fe. the contact stated the fuel gauge reading would fluctuate and provide the incorrect reading. the vehicle was taken to the dealer for diagnostic testing. the technician stated the fuel tank sensors would have to be replaced. additionally, there was a strong fuel odor in the vehicle. there was a recall under nhtsa campaign number: 06v317000 (fuel system, gasoline) that could be related to the failure. the manufacturer was not made aware of the failure. the fuel sensors were replaced but the fuel odor continued. the vehicle was not repaired. the approximate failure mileage was 57,000. da | |||
| 02/18/2013 | 118000 | ||
| The gas gauge was fluctuating drastically from one stop until the next one. one minute we had half a tank of gas and we went into a store. when we came out of the store the gas gauge was on e. we drove for a little bit and the fuel light came on as well as the check engine light. the check engine light came on all of a sudden. took it to the dealership and they diagnosed that both the sensors in the fuel tank had stopped working. i did some research and it appears there is something unique going on with these fuel sensors. most all the issues i could find were only 2007 & 2008 santa fes. i would seem highly unlikely that just these two model year have this issue unless they got a defective batch of fuel sensors that went into them or the installation was faulty, etc. it seems to happen just over 5 year mark which is just outside of warranty. i feel that an investigation should be done into this matter. | |||
| 02/01/2013 | 43889 | 1 | |
| Check engine light came on and mpg counter (miles per gallon) acting erratically. brought car immediately to dealer and it was determined that the fuel sensor was defective (their words). there is a 5 year/50,000 mile warranty on this part and my car is 2 months over the time limit! the cost of replacement is high ($700) but due to the fact that the sensor tells me how much gas is in the tank, i felt, for safety's sake, it should be replaced. i feel that the timing of the failure of this part is suspect and would like the nhtsa to research whether this is a common occurrence among hyundai 2007 santa fe owners. *tr | |||
| 02/01/2013 | 43889 | ||
| Check engine light came on and mpg counter (miles per gallon) acting erratically. brought car immediately to dealer and it was determined that the fuel sensor was defective (their words). there is a 5 year/50,000 mile warranty on this part and my car is 2 months over the time limit! the cost of replacement is high ($700) but due to the fact that the sensor tells me how much gas is in the tank, i felt, for safety's sake, it should be replaced. i feel that the timing of the failure of this part is suspect and would like the nhtsa to research whether this is a common occurrence among hyundai 2007 santa fe owners. | |||
| 04/06/2012 | 63888 | 1 | |
| I took my 2007 hyundai santa fe to the dealer on 4/6/12 because the gas gauge was fluctuating constantly. i could not tell how much gas was in the tank at any given time. they replaced the gas float during that visit. when i picked up the car from the dealer, the car was filled with strong gas fumes. all of the technicians and service representatives were gone when i arrived so i did not have anyone to talk to about it. i figured the smell would go away but the problem surfaced every time i filled my gas tank more than half full. the smell lessens during the day as the car airs out with the windows open but after sitting overnight or all day with the doors and windows closed, the fumes build up again. i brought the car back to the dealer on 6/27/12 and complained of the overpowering gas fumes every time i put gas in my car. i explained that i noticed a pattern of the fumes becoming worse if the tank was more than half full and i could no longer fill up my gas tank in order to avoid the fumes. they returned the car to me and said they could not smell any fumes nor could they find a possible cause. everything was said to be fine with the car. after putting gas in the car on 11/16/2012, the car became so overwhelmingly full of intense gas fumes that i instantly developed a headache as soon as i got in it. i brought the car into the dealer the next morning because i am no longer confident the car is safe. i do not want to continue breathing gas fumes and getting headaches when i get in the car. once again the car was returned to me with no report of a problem. they had the windows and vents open so i am not surprised they did not smell gas. it was suggested that maybe i was topping off the gas tank too much or spilling gas around the gas cap. i was told that there could not be a leak in the seals because if there was, the sensor would go off. *tr | |||
| 04/06/2012 | 63888 | ||
| I took my 2007 hyundai santa fe to the dealer on 4/6/12 because the gas gauge was fluctuating constantly. i could not tell how much gas was in the tank at any given time. they replaced the gas float during that visit. when i picked up the car from the dealer, the car was filled with strong gas fumes. all of the technicians and service representatives were gone when i arrived so i did not have anyone to talk to about it. i figured the smell would go away but the problem surfaced every time i filled my gas tank more than half full. the smell lessens during the day as the car airs out with the windows open but after sitting overnight or all day with the doors and windows closed, the fumes build up again. i brought the car back to the dealer on 6/27/12 and complained of the overpowering gas fumes every time i put gas in my car. i explained that i noticed a pattern of the fumes becoming worse if the tank was more than half full and i could no longer fill up my gas tank in order to avoid the fumes. they returned the car to me and said they could not smell any fumes nor could they find a possible cause. everything was said to be fine with the car. after putting gas in the car on 11/16/2012, the car became so overwhelmingly full of intense gas fumes that i instantly developed a headache as soon as i got in it. i brought the car into the dealer the next morning because i am no longer confident the car is safe. i do not want to continue breathing gas fumes and getting headaches when i get in the car. once again the car was returned to me with no report of a problem. they had the windows and vents open so i am not surprised they did not smell gas. it was suggested that maybe i was topping off the gas tank too much or spilling gas around the gas cap. i was told that there could not be a leak in the seals because if there was, the sensor would go off. | |||
| 09/09/2011 | 50000 | 1 | |
| A day after filling my tank the gauge read empty. i tried filling it up again and it need only about two gallons before overflowing. a few months later, when i took the car for an oil change, they said there was no problem. i did explain that the tank release and the gas gauge was not working (i believe that when i visited the dealer and told them about the check-engine light they knew what the problem was. they reset the light but the problem persisted. this happened prior to the 5 years warrant expiration). it got progressively worse and when i went in april of this year, i was told that i needed to fuel senders @ a cost of $about $450.00 inclusive. the gauge was not working prior to the 5 year expiration and the dealer said that and the tank release were fine. the automobile has a problem just about everyone who owns a 2007 santa fee has a fuel system problem. please look into this problem and protect consumers from this type of problem. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) | |||
| 09/09/2011 | 50000 | ||
| A day after filling my tank the gauge read empty. i tried filling it up again and it need anly about two gallons before overflowing. a a few months later, when i took the car for an oil change, they said there was no problem. i did explanin that the tank release and the gas gauge was not working (i believe that when i visited the dealer and told them about the check-engine light they knew what the problem was. they reset the light but the problem persisted. this happened prior to the 5 years warrant expiration). it got progressively worse and when i went in april of this year, i was told that i needed to fuel senders @ a cost of $about $450.00 inclusive. the gauge was not working prior to the 5 year expiration and nthe dealer said that and the tank release were fine. the automobile has a problem just about everyone who owns a 2007 santa fee has a fuel system problem. please look into this problem and protect consumers from this type of problem. ' sincerely, roy | |||
| 10/10/2012 | 97000 | 1 | |
| Fuel tank gauge is not registering properly. after a fill up the empty light comes on after driving less than 150 miles. my wife ran out of gas on a busy freeway due to the gauge always reading wrong. we love the car and we are even looking at trading it in for one that gets better mileage from hyundai. fuel gauge readings went erratic within 6 months after warranty expired. i have to leave a gallon of gas in my car because the gauge is so bad. last week while making a left the gas can tipped over and spilled on our small boy. i feel if you have to drive around with a gas card due to a defective gas gauge that many people are now experiencing, it is a safety problem.please let me know asap as i can trade the car in until the dealership rapiers it at 1025 rollins road burlingame, ca 94010 phone: 650-288-1194 reported to ntsb by other: odi id number : 10457080. *tr | |||
| 10/10/2012 | 97000 | ||
| Fuel tank gauge is not registering properly. after a fill up the empty light comes on after driving less than 150 miles. my wife ran out of gas on a busy freeway due to the gauge always reading wrong. we love the car and we are even looking at trading it in for one that gets better mileage from hyundai. fuel gauge readings went erratic within 6 months after warranty expired. i have to leave a gallon of gas in my car because the gauge is so bad. last week while making a left the gas can tipped over and spilled on our small boy. i feel if you have to drive around with a gas card due to a defective gas gauge that many people are now experiencing, it is a safety problem.please let me know asap as i can trade the car in until the dealership rapiers it at 1025 rollins road burlingame, ca 94010 phone: 650-288-1194 reported to ntsb by other: odi id number : 10457080 | |||
| 09/10/2010 | 45000 | 1 | |
| Problem description: difficult to refuel. gas pump nozzle keeps shutting off. diagnosis: defective canister close valve solution: replaced by parkway hyundai valencia free of charge on 09/2010. problem recurrence: 09/2012 (2 years later) dealer comment: $125 diagnostic fee that can later on be credited to overall cost of repair. despite recurrence of problem, hyundai only provides 12 months warranty on parts/labor, ergo, vehicle owner must shoulder all repair expenses (as per parkway hyundai valencia service agent). owner comment: there were no charges on the first occurrence of the problem. there should be no reason for parkway hyundai to charge for a recurrence of a problem on a part that cannot be attributed to neglect or misuse. currently awaiting response from customer service manager. *tr | |||
| 09/07/2012 | 48000 | 1 | |
| 2007 santa fe fuel indicator has stopped working. needle stays on e with warning light illuminated or needle fluctuates between empty and half full. vehicle was one day out of 60 month warranty when problem first noted. this problem has been noted on numerous web sites. *tr | |||
| 09/10/2010 | 45000 | ||
| Problem description: difficult to refuel. gas pump nozzle keeps shutting off. diagnosis: defective canister close valve solution: replaced by parkway hyundai valencia free of charge on 09/2010. problem recurrence: 09/2012 (2 years later) dealer comment: $125 diagnostic fee that can later on be credited to overall cost of repair. despite recurrence of problem, hyundai only provides 12 months warranty on parts/labor, ergo, vehicle owner must shoulder all repair expenses (as per parkway hyundai valencia service agent). owner comment: there were no charges on the first occurence of the problem. there should be no reason for parkway hyundai to charge for a recurrence of a problem on a part that cannot be attributed to neglect or misuse. currently awaiting response from customer service manager. | |||
| 09/07/2012 | 48000 | 1 | |
| 2007 santa fe fuel indicator has stopped working. needle stays on e with warning light illuminated or needle fluctuates between empty and half full. vehicle was one day out of 60 month warranty when problem first noted. this problem has been noted on numerous web sites. *tr | |||
| 09/07/2012 | 48000 | ||
| 2007 santa fe fuel indicator has stopped working. needle stays on e with warning light illuminated or needle fluctuates between empty and half full. vehicle was one day out of 60 month warrenty when problem first noted. this problem has been noted on numerous web sites. | |||
| 06/01/2012 | 80000 | 1 | |
| Check engine light came on..the fuel sensor has corroded because of ethanol in the gas. was told i needed to replace both fuel pumps for a cost of 750.00 not including labor. i cannot get an inspection sticker because of this. *tr | |||
| 06/01/2012 | 80000 | ||
| Check engine light came on..the fuel sensor has corroded because of ethonal in the gas. was told i needed to replace both fuel pumps for a cost of 750.00 not including labor. i cannot get an inspection sticker because of this. | |||