Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 10/01/2012 | 7800 | ||
| This incident occurred at night time. about 10 min from a cold start, i turned onto the 210 fwy. there was a 270 degree downhill turn (a steep curve) so i had the brakes on while doing 15 mph. half way into the turn, i suddenly lost brake and steering wheel froze. with some effort, i managed to turn the steering and stop the car. the engine died without warning. later i sent the car to dealership but they could not reproduce the event. | |||
| 01/27/2013 | 19000 | ||
| Tl- the contact owns a 2009 hyundai santa fe. the contact stated that while driving approximately 55 mph, a squeaking noise was heard. the vehicle was towed to the dealer for diagnostics. the technician stated that the rear brake shoes were corroded. the vehicle was not repaired. the approximate failure mileage was 19,000. mah | |||
| 01/27/2013 | 19000 | ||
| Tl- the contact owns a 2009 hyundai santa fe. the contact stated while driving approximately 55 mph he heard a squeaking noise. the vehicle was towed to the dealer for diagnostic testing. the technician stated the rear brake shoes were corroded. the contact stated the design of the brake shoes causes them to oxidize and prevents the brake shoes from operating properly. the vehicle was not repaired. the approximate failure mileage was 19,000. da | |||
| 09/20/2009 | 11900 | ||
| Tl-the contact owns a 2009 hyundai santa fe. the contact stated that when attempting to accelerate, the vehicle would not respond. the vehicle was taken to dealer for diagnostic testing where it was determined that the cause of failure was inconclusive. the vehicle was not repaired. three years later the contact complained of an abnormal noise from the rear of the vehicle. the vehicle was taken to dealer for diagnostic testing who stated that the failure was caused by the rear brakes, which were worn to the screws. the vehicle was not repaired. the manufacturer was made aware of the failure but provided no assistance because the dealer ruled that the failure was caused by normal wear and tear. the vehicle was not repaired. the vin was unavailable. the approximate failure and current mileage was 11,900. kmj | |||
| 09/20/2009 | 11900 | ||
| Tl-the contact owns a 2009 hyundai santa fe. the contact stated that when attempted to accelerate, vehicle did not respond. the vehicle was taken to dealer for diagnostic, cause of failure was not found. three years later, the contact stated there was a noise that came from the rear. the vehicle was taken to dealer for diagnostic, who stated failure was caused by rear brakes that were worn out to the screws. the dealer stated it was caused by normal wear and tear. the vehicle was not repaired. the manufacturer was made aware of the failure, who stated dealer determined it was normal wear and tear; no further assistance was provided. the vehicle was not repaired. the vin was unavailable. the approximate failure and current mileage was 11,900.yn | |||
| 09/10/2012 | 45000 | ||
| Tl - the contact owns a 2009 hyundai santa fe. the contact stated that while attempting to engage the brakes, the vehicle suddenly accelerated. the brakes were applied but the vehicle would not respond. as a result, the contact crashed. the police were present and a police report was filed of the incident. the contact sustained a hematoma and the vehicle was destroyed. the manufacturer was not made aware of the failure. the vin was not available. the failure mileage was 45,000. kmj | |||
| 09/10/2012 | 45 | ||
| Tl - the contact owns a 2009 hyundai santa fe. the contact stated that while attempting to engaged the brakes the vehicle suddenly accelerated. the contact mentioned that the brakes failed and she crashed. a police report was filed and the driver sustained hematoma. the vehicle was declared destroyed. the manufacturer was not made aware of the failure. the vin was not available. the failure mileage was 45,000. pm | |||
| 06/13/2011 | 15771 | 2 | |
| Vehicle has been owned for 35 months and has 25,968 miles. dealership refuses to repair/replace metal to metal contact of lr brakes under warranty. this is 2nd occurrence. 1st occurrence was rr on 6/13/2011 @ 15,771 miles which was repaired under warranty. rotor turned and new brake pads installed. a rusty (defective mfgr) rattle clip which snaps into the caliper bracket causes brake pads to hang up or not retract after applying pressure and drag excessively causing premature brake pad wear/failure at half of normal pad life expectancy. this should be a class action case nationwide. make hyundai replace under warranty the defective rusty part to prevent premature brake wear and/or failure. rear disc brakes should easily last 50,000 miles or more. *tr | |||
| 06/13/2011 | 15771 | ||
| Vehicle has been owned for 35 months and has 25,968 miles. dealership refuses to repair/replace metal to metal contact of lr brakes under warranty. this is 2nd occurrence. 1st occurrence was rr on 6/13/2011 @ 15,771 miles which was repaired under warranty. rotor turned and new brake pads installed. a rusty (defective mfgr) rattle clip which snaps into the caliper bracket causes brake pads to hang up or not retract after applying pressure and drag excessively causing premature brake pad wear/failure at half of normal pad life expectancy. this should be a class action case nationwide. make hyundai replace under warranty the defective rusty part to prevent premature brake wear and/or failure. rear disc brakes should easily last 50,000 miles or more. | |||
| 09/12/2011 | 15292 | 1 | |
| We have been complaining about the brakes on this car since we bought it. the brakes have been making noise when you depress the pedal. we were told by the dealer that it was the breaking in period. the brakes were making loud noises and not working correctly when we brought the vehicle in for service on sept 12, 2011.the rear brake pads were sticking to the rotors overheating the rotors. the pads and rotors had to be replaced. we just brought the vehicle in again for service and the indication is the all the brakes may need to be replaced. this is at 22,000 miles. there is a serious problem with the brakes in the car and the dealer can only explain that it is due to the hills in our town and that the brakes are no longer made of asbestos. i never replaced my brakes in other cars until i had between 35k & 45k miles and i have lived in this town for 30 years. i believe the breaking in period for the brakes is broken! hyundai should step up to the plate and correct the problem. there seems to be a many complaints about the rear brakes. *tr | |||
| 09/12/2011 | 15292 | ||
| We have been complaining about the brakes on this car since we bought it. the brakes have been making noise when you depress the pedal. we were told by the dealer that it was the breaking in period. the brakes were making loud noises and not working correctly when we brought the vehicle in for service on sept 12, 2011.the rear brake pads were sticking to the rotors overheating the rotors. the pads and rotors had to be replaced. we just brought the vehicle in again for service and the indication is the all the brakes may need to be replaced. this is at 22,000 miles. there is a serious problem with the brakes in the car and the dealer can only explain that it is due to the hills in our town and that the brakes are no longer made of asbestos. i never replaced my brakes in other cars until i had between 35k & 45k miles and i have lived in this town for 30 years. i believe the breaking in period for the brakes is broken! hyundai should step up to the plate and correct the problem. there seems to be a many complaints about the rear brakes. | |||
| 10/04/2011 | 26627 | 1 | |
| My 2009 santa fe would squeak while driving, but the noise stopped when brakes were depressed. at the dealership i was told that the rear brakes were hanging and the rotors were rusted. my car only had 26,627 miles. i have had many cars with a lot more mileage and never had this happen. this problem was not covered and the dealership did the following: machined rear rotors and lubricated slide rails, remachined rear rotors, removed and cleaned calipers and all hardware. this was on 10/4/2011. fast forward to the end of july 2012 and my car is making noise when depressing brake. on 08/9/12 with only 37,843 (approx 10,000 miles later) the dealership told me that my rear brakes were shot and needed to be replaced. i am now finding that these cars have numerous complaints about rear brakes but none of it is covered. i also need new tires and from what i am reading about the rear brake problems this is also contributing to the wearing out of the tires. hyundai needs to address these problems and since the 2011 santa fe has brake recalls, i feel that the earlier models with these problems should be taken care of and paid for by the manufacturer. brakes are important and could potentially cause a bodily harm. this is not something that should be ignored. *tr | |||
| 10/04/2011 | 26627 | ||
| My 2009 santa fe would squeak while driving, but the noise stopped when brakes were depressed. at the dealership i was told that the rear brakes were hanging and the rotors were rusted. my car only had 26,627 miles. i have had many cars with a lot more mileage and never had this happen. this problem was not covered and the dealership did the following: machined rear rotors and lubricated slide rails, remachined rear rotors, removed and cleaned claipers and all hardware. this was on 10/4/2011. fast forward to the end of july 2012 and my car is making noise when depressing brake. on 08/9/12 with only 37,843 (approx 10,000 miles later) the dealership told me that my rear brakes were shot and needed to be replaced. i am now finding that these cars have numerous complaints about rear brakes but none of it is covered. i also need new tires and from what i am reading about the rear brake problems this is also contributing to the wearing out of the tires. hyundai needs to address these problems and since the 2011 santa fe has brake recalls, i feel that the earlier models with these problems should be taken care of and paid for by the manufacturer. brakes are important and could potentially cause a bodily harm. this is not something that should be ignored. | |||
| 08/09/2012 | 45469 | 1 | |
| Rear brake pads are sticking due to known issue with hyundai. parts are corroded causing rear pads to ride against rotors causing excessive wear and heat wheel/tires are running excessively hot and pads are wearing out within a few thousand miles. dealer told customer of kit to replace problem but not covered under warranty. *tr | |||
| 08/09/2012 | 45469 | ||
| Rear brake pads are sticking due to known issue with hyundai. parts are corroded causing rear pads to ride against rotors causing excessive wear and heat wheel/tires are running excessively hot and pads are wearing out within a few thousand miles. dealer told customer of kit to replace problem but not covered under warranty | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 09/08/2011 | 15292 | ||
| My rear brakes were making noise so i scheduled an appointment.the rear brake pads were sticking to the rotors overheating the rotors. both the rear pads & rotors needed to be replaced. i could not understand why this happened so soon so i called the owner of the dealership. owner said it was due to the hilly area where i lived. i have lived in the area for about 30 years so i asked why i never had to change my brakes on other new cars i had bought at the dealership until well after 30,000 miles. he had no answeer. what a joke! the only conclusion that i can arrive at is that there is a defect and hyundai does not want to pay for it. this is my third hyundai and i have not had problems with the other models, a 2002 sonata and a 2010 elantra. | |||
| 10/24/2011 | 2777 | ||
| Tl-the contact owns a 2009 hyundai santa fe. the contact stated that she heard a squeaking noise coming from the rear end of the vehicle while driving. the contact also saw smoke coming from the rear end of the vehicle. the vehicle was stopped and towed to an authorized dealer. the dealer performed a diagnostic test and stated that the rotors overheated because the rotors were not properly greased. the dealer replaced the rear brake pads and rotors. the manufacturer was made aware of the failure and denied assistance wth the repairs. the failure mileage was 2,777 and the current mileage was not available. sm. | |||
| 10/24/2011 | 27775 | ||
| Tl-the contact owns a 2009 hyundai santa fe. the contact stated while driving the vehicle rear made a squeaking noise, and smoked. the vehicle was towed to the dealer. the dealer performed a diagnostic that located the failure at the rotors over heated due to grease failure. the rotors was not properly greased. the dealer replaced the rear break pads, and rotors. the vehicle was repaired. the manufacturer was made aware of the failure, and denied assistance wth the repair. the failure mileage was 2,777; the current mileage was not available. li | |||
| 12/14/2011 | |||
| Lots of squealing from the car for over a month. brake pads needed to be replaced even though there is barely 16,000 miles on the car. the mechanic i took it to said one brake pad in particular was very worn out. this should not be happening to a car with this little mileage. | |||
| 10/24/2011 | 27775 | ||
| Tl-the contact owns a 2009 hyundai santa fe. the contact stated while driving the vehicle rear made a squeaking noise, and smoked. the vehicle was towed to the dealer. the dealer performed a diagnostic that located the failure at the rotors over heated due to grease failure. the rotors was not properly greased. the dealer replaced the rear break pads, and rotors. the vehicle was repaired. the manufacturer was made aware of the failure, and denied assistance wth the repair. the failure mileage was 2,777; the current mileage was not available. li | |||
| 12/14/2011 | |||
| Lots of squealing from the car for over a month. brake pads needed to be replaced even though there is barely 16,000 miles on the car. the mechanic i took it to said one brake pad in particular was very worn out. this should not be happening to a car with this little mileage. | |||
| 01/28/2011 | 12000 | ||
| In cold weather (10-15 deg.) brakes are very soft/spongy. need to depress brakes nearly to the floor before the vehicle will stop on dry pavement. after driving and pumping the brakes, they come back but not to normal condition. dealer has had the vehicle for 3 days and says there is nothing wrong. | |||
| 12/17/2010 | 12650 | ||
| While turning the steering wheel of my suv to pull into a parking space in a large grocery store parking lot, the suv involuntarily accelerated forward at a great amount of speed. i applied the brake firmly, but the suv continued to speed forward into the parking space. my fear was that there was a car immediately in front of me that was parked facing in. i assumed that the only way i was going to stop was if i crashed head on with the car opposite me. fortunately, i had the brake almost to the floor of the suv when it finally lurched to a stop. i then called the dealership who sent a tow truck to pick up the vehicle. it has been at the dealership since approximately 4:30 p.m. on friday, december 17, 2010. the dealership said they would look at it today, monday, december 20. i have yet to hear from them this morning. | |||
| 03/15/2010 | 13500 | ||
| When brake pedal is applied the vehicle does not stop right away. | |||