Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 09/20/2009 | 11900 | ||
| Tl-the contact owns a 2009 hyundai santa fe. the contact stated that when attempting to accelerate, the vehicle would not respond. the vehicle was taken to dealer for diagnostic testing where it was determined that the cause of failure was inconclusive. the vehicle was not repaired. three years later the contact complained of an abnormal noise from the rear of the vehicle. the vehicle was taken to dealer for diagnostic testing who stated that the failure was caused by the rear brakes, which were worn to the screws. the vehicle was not repaired. the manufacturer was made aware of the failure but provided no assistance because the dealer ruled that the failure was caused by normal wear and tear. the vehicle was not repaired. the vin was unavailable. the approximate failure and current mileage was 11,900. kmj | |||
| 09/20/2009 | 11900 | ||
| Tl-the contact owns a 2009 hyundai santa fe. the contact stated that when attempted to accelerate, vehicle did not respond. the vehicle was taken to dealer for diagnostic, cause of failure was not found. three years later, the contact stated there was a noise that came from the rear. the vehicle was taken to dealer for diagnostic, who stated failure was caused by rear brakes that were worn out to the screws. the dealer stated it was caused by normal wear and tear. the vehicle was not repaired. the manufacturer was made aware of the failure, who stated dealer determined it was normal wear and tear; no further assistance was provided. the vehicle was not repaired. the vin was unavailable. the approximate failure and current mileage was 11,900.yn | |||
| 09/10/2012 | 45000 | ||
| Tl* the contact owns a 2009 hyundai santa fe. the contact stated that while attempting to engage the brakes, the vehicle suddenly accelerated. the brakes were applied but the vehicle would not respond. as a result, the contact crashed. the police were present and a police report was filed of the incident. the contact sustained a hematoma and the vehicle was destroyed. the manufacturer was not made aware of the failure. the vin was not available. the failure mileage was 45,000. | |||
| 10/20/2010 | 15546 | ||
| Incident 1: (10-20-2010) driver side head light was fogging up constantly. dealer replaced the head light under warranty. incident 2: (02-22-2011) upon fill-up of the gas tank, just before it was topped off, there was a series of clunking noises. after taking it to the dealership, the gas tank was replaced. incident 3: (05-01-2011 approx.) upon removal of the cabin air filter cover, the little plastic parts that are squeezed to remove the cover broke, which wouldn't allow the cover to go back on. the dealer replaced the part and i have not yet replaced the filter yet. incident 4: (11-12-2011) driving 60 mph down the highway, i heard a loud banging noise coming from the engine compartment. as i was pulling over to check out the situation, the car lost power steering and air conditioning! my serpentine belt broke! after it was towed, the dealer replaced it, along with belt tensioner and idler pulley! incident 5: (07-30-2012) i was coming up to a stop light and upon deceleration, the check engine light and esc off light came on. after coming to a complete stop, the rpm gage showed 1100 rpm and it felt like the vehicle wanted to move as if i was pressing the accelerator. when i did try to accelerate, there was no power to accelerate ( the engine was still running, etc, but when i pressed the accelerator, i could only move a few miles per hour.) i pulled over and shut the vehicle off for a few minutes. i started it back up and the check engine light remained on, and i gained acceleration power. i took the vehicle to the dealership. they determined i had a faulty throttle position sensor as well as brake light switch and both were replaced by the dealer. [current mileage on vehicle after all incidents: 48,897] | |||
| 08/23/2011 | 26572 | ||
| On monday, august 22, as i was driving down pewaukee road, i decided to get in the left lane to pass a semi truck. suddenly i hear the car engine revving and the car's speed was accelarating. as there was a car directly in front of me and the semi truck to the right, i was pressing on the brake as hard as i possibly could. the car was hard to control and for a brief time i was in the on-coming traffic lane. all i could think of is get on a side road. the car would not react to the brakes. i turned onto a side road, aimed my car at a road sign and steel bollards on the side of the road so they could at least stop the car, threw the car in park and turned the key off (i am not sure in which order i did the last 2 steps). fortunately the car coasted to a stop. the engine was making a winding noise. hyundai roadside service picked up the car. their service manager indicates they can not replicate the problem. it was suggested i had the floor matt bunched up under the gas and brake pedals. give me a break! i'm not a complainer. this is the first time i have ever lodged a consumer complaint. but i was scared to death at the time and i am very hesitant about getting back in that car tonight (my husband is picking it up from arrow hyundai). i am not concerned about hurting myself -- i don't think i could ever get over it if i hurt someone else because of this car. so hyundai can't replicate the problem. did anyone think they would be able to? the question is what is hyundai doing about a problem that seems to be very documented on the internet. what is hyundai going to do when a sudden acceleration problem kills someone? hyundai did nothing for me. they initially seem very perplexed about such a problem. however, today when my husband arrived with a hand full of printed blogs all they wanted to say was they couldn't replicate the problem but would document the problem. i don't trust that they will so i am documenting the problem myself. | |||
| 08/09/2011 | 18900 | ||
| I get acceleration problem in my hayundai santa fe 2009., whenever my car gets slow it see car it going by it self even thou my foot in my the break. it also gives my feeling that car is stops and go somehing like car is jerking off. i even see lot of other people having the same problem. in march 201, my wife got in to the accident because of the acceleration problem. but, we did not realzie that at that time. and, my wife told me that that was the problem but we did not belive it at that time. now, we are facing more problems. dealers are not doing anything. they just told me tht they dont see the problems. can you guys really do something about this, before somebody gets killed or get in to the accidents. hope you consider our genuine complain about accelaration problem complain for hayundai santa fe 2009. | |||
| 06/05/2011 | 22000 | ||
| Tl*the contact owns a 2009 hyundai santa fe. the contact was backing into a parking space when she tried to accelerate slightly, the vehicle accelerated unexpectedly. the contact crashed into two parked vehicles before they were able to shift into neutral gear and stop the vehicle from accelerating. the contact didn't mention if there were any injuries. the vehicle was unable to be driven because of the way the wheel was turned and stuck. the vehicle was towed to a dealer and then to a body shop. the vehicle had not been inspected. the failure and current mileages were 22,000. | |||
| 06/05/2011 | 22000 | ||
| Tl- the contact owns a 2009 hyundai santa fe. the contact was backing into a parking space and when the tried to accelerate slightly to back into the space, the vehicle accelerated unexpectedly. the contact hit two park vehicles before they were able to through the vehicle into neutral and stop the vehicle. the contact stated their vehicle was unable to be driven because the way the wheel was turned, it was stuck after the accident. the contact had the vehicle towed to a dealer and it will then go to a body shop. the vehicle had not been inspected. the failure mileage and current mileages were 22,000.rl | |||
| 05/19/2011 | 22000 | ||
| Tl* the contact owns a 2009 hyundai sante fe. while driving 35 mph, the contact stated that he applied pressure to the accelerator pedal an the pedal remained stuck in the open throttle position. the vehicle was towed to the dealer where they performed a diagnostic test but was unable to duplicate the failure. the manufacturer was aware of the failure and the contact was awaiting a response. the current and failure mileages was approximately 22,000. | |||
| 05/19/2011 | 22000 | ||
| Tl- the contact owns a 2009 hyundai sante fe. while driving 35 mph, the contact stated that he applied pressure to the accelerator pedal when he noticed that it remained stuck to the floor. the vehicle was towed to the dealer where they performed a diagnostic test; however, they were unable to duplicate the failure. the manufacturer was aware of the failure and the contact was awaiting a response. the current and failure mileages was approximately 22,000. bw | |||
| 05/03/2011 | 18000 | ||
| Tl*the contact owns a 2009 hyundai santa fe. the contact stated while driving 3 mph at a stop light there was sudden acceleration up to 60 mph. the accelerator pedal extended to the floor. the brake pedal and the emergency brake were applied at the same time and the vehicle slowed down. after fifteen minutes the vehicle was driven to the contacts residence and then towed to the dealer. the vehicle was in the dealers possession when the complaint was filed. the failure mileage was 18,000. | |||
| 05/03/2011 | 18000 | ||
| Tl-the contact owns a 2009 hyundai santa fe. the contact stated while driving at 3mph and leaving a stop light there was sudden acceleration up to 60 mph. the accelerator pedal went all the way to the floor. the regular brake and the emergency brake (on the floor) was being depressed at the same time and the vehicle slowed down. after fifteen minutes the vehicle was driven home and then towed to the dealer. the vehicle was still at the dealer. the manufacturer was not contacted. the failure mileage was 18,000...mw | |||
| 03/05/2011 | 13187 | ||
| This morning on my way to work, i accelerated to pass a vehicle making a left turn off the highway, and when i passed said vehicle and took my foot off the gas, it did not slow down. the pedal remained stuck to the floor and i had to force the brakes through the floor to get it to stop. it was still revving madly. i put the car in neutral and it sounded like it was going to explode it was revving so hard. i stomped on the accelerator pedal while in neutral, hard, 3 times and it popped back up and became unstuck. i am 4 months pregnant and am deathly afraid of driving this vehicle. this is the first time this has ever happened to me in this vehicle, but more testimony can be found @ http://townhall-talk.edmunds.com/direct/view/.f1f4e72/79 | |||
| 12/18/2010 | 12225 | ||
| Tl* the contact owns a 2009 hyundai santa fe. while driving approximately 5 mph and entering a parking space, there was an unexpected increase in engine rpms as the vehicle abnormally accelerated rapidly. the contact applied the brakes immediately to avoid crashing into another vehicle. the vehicle was towed to an authorized dealer where they were unable to diagnose the failure. the vehicle was not repaired. the failure mileage was approximately 12,225. | |||
| 12/18/2010 | 12225 | ||
| Tl-the contact owns a 2009 hyundai santa fe. while driving approximately 5 mph into a parking space; there was an unexpected increase in both the acceleration and the engine rpms. the contact applied the brakes immediately to avoid crashing into another vehicle. the vehicle was towed to an authorized dealer where they were unable to locate the problem. the failure mileage was approximately 12,225. js | |||
| 12/17/2010 | 12650 | ||
| While turning the steering wheel of my suv to pull into a parking space in a large grocery store parking lot, the suv involuntarily accelerated forward at a great amount of speed. i applied the brake firmly, but the suv continued to speed forward into the parking space. my fear was that there was a car immediately in front of me that was parked facing in. i assumed that the only way i was going to stop was if i crashed head on with the car opposite me. fortunately, i had the brake almost to the floor of the suv when it finally lurched to a stop. i then called the dealership who sent a tow truck to pick up the vehicle. it has been at the dealership since approximately 4:30 p.m. on friday, december 17, 2010. the dealership said they would look at it today, monday, december 20. i have yet to hear from them this morning. | |||
| 11/20/2010 | 21930 | ||
| While getting onto the highway from the on ramp the car began to accelerate on its own. the gas pedal began to depress itself without me doing it. the cruise control was not engaged and the floor matt was not the cause. braking was difficult and the engine continued to rev. i pulled off the highway and stopped the engine. after telling my family about the incident my daughter told me that it had occurred twice before in the same manner about 2 months ago. | |||
| 06/01/2010 | |||
| Purchased 2009 hyundai santa fe from herrnsteins hyundai of chillicothe, oh. in january 2010. on two seperate occasions; once in march, and once in june on 315 columbus, ohio. the first time it over accelerated i was attempting to pass another vehicle. i accelerated to pass and then was attempting to slow back down when i heard the engine rev and felt the vehicle speed up. i do not and did not use the cruise control. the breaks only slowed the vehicle i could not get it stopped. i did manage to shift into neutral and as the engine continued to rev, i turned the vehicle off. upon restarting it was ok. the second time i was accelerating to merge, upon completion of the merge i attempted to let off the accelerator and slow down. again the engine reved, and i felt the vehicle speeding up. i applied breaks forcefully like before the vehicle slowed a bit but sped back up i continued to break using both feet and the vehicle slowed and was then ok. we reported this to the dealership each time it occurred. their response was that it did not show a code. after the second event herrnsteins has shown concern and realizes their is a problem. however the hyuandi corp. has taken the stance with us that they do not have a problem with sua in their vehicles and that ours is safe to drive. i suppose because i did not get killed or kill someone else that i can not prove it happened. | |||
| 05/29/2010 | 10000 | ||
| While pulling into head-in parking space, 2009 hyundai santa fe suddenly accelerated. hit a concrete wall, causing significant radiator and fender damage (estimated total repair costs over $8000). driver suffered scrapes and bruises on neck/chest from seatbelt/steering wheel, bruising on knee, and head pain . child in rear booster seat suffers neck pain. air bag did not deploy. | |||
| 02/03/2010 | 6000 | 1 | |
| Unexplained acceleration between 30 and 35 mph. there was no floor mat interference and could not duplicate the error today. this was the first occurrence. *tr | |||
| 12/12/2009 | 20000 | ||
| Tl* the contact owns a 2009 hyundai santa fe. while driving between 75-80 mph the vehicle began to accelerate without intention. even after repeated brake application the vehicle would not decelerate. he had to shift the vehicle into neutral to decelerate. 5 days prior to the failure the vehicle accelerated while driving between 25-35 mph in heavy traffic. there was not interference between the floor mat and the accelerator pedal. the technician have inspected the vehicle, but could not determine the cause of the failure. the failure mileage was 20,000. | |||