Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| 12-FL-004 | 04/01/2012 | 10044204 | Hyundai: this bulletin provides information related to ecm software update of some 3.5l vehicles that may experience check engine light on. *js | 05/22/2012 | |
| TSB-11-01-017-1 | 09/01/2011 | 10041946 | Hyundai: software update procedure is being provided for the ecm. *pe | 11/18/2011 | |
| SB-10-FL-018 | 12/01/2010 | 10038211 | Ready | 06/10/2011 | |
| SB-10-FL-020 | 12/01/2010 | 10038210 | Ready | 06/10/2011 | |
| SB-10-FL-020 | 12/01/2010 | 10038210 | Hyundai: the procedure to update the ecm when the malfunction light is on. 2010-2011 sante fe. *rm | 06/10/2011 | |
| SB-10-FL-018 | 12/01/2010 | 10038211 | Hyundai: procedure to reset the electronic throttle control. *rm | 06/10/2011 | |
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||||
| 11-FL-001 | 01/01/2011 | 10037905 | Ready | 06/07/2011 | |
| 11-FL-001 | 01/01/2011 | 10037905 | Hyundai: procedure to update the engine control module when a malfunction light is on. 2010-2011 sante fe. *rm | 06/07/2011 | |
| 11-01-003 | 01/01/2011 | 10037690 | Hyundai: vehicles may have a malfunction light on and need a software update. *rm | 06/03/2011 | |
| 11-01-003 | 01/01/2011 | 10037690 | Ready | 06/03/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE | |||
| 02/06/2013 | 24242 | ||
| I backed out of a parking spot and made contact with something which i could not see from my rear view or side view mirrors. later, when the emergency workers were loading me into the ambulance, i would see that the object was a low, cement pole, which protected a fire hydrant directly behind the parking spot i pulled out of. as i put the vehicle in gear (drive) with my foot on the brake, to pull away from whatever i backed in to, the engine revved and the vehicle accelerated on its own. the vehicle lurched forward (the best way to describe it is the way a pinball bounces off of a bumper on a pinball machine) and continued moving forward, even though my foot was still on the brake pedal. the vehicle drove forward into the parking spot i had started from, over a curb at the front of the parking spot, through a patch of low lying plants and over a wall which is approximately four to five feet in height. my vehicle was airborne and came to rest in the lower level parking lot, striking a parked vehicle. it was only then that the vehicle stopped its forward motion. my arms had been locked on the steering wheel, my right foot on the brake pedal. my left leg absorbed the impact of the crash into the lower level parking lot. i was taken away in an ambulance with a broken leg and severely dislocated ankle. the vehicle has been deemed a total loss by my insurance carrier. i was advised that a claims investigator was sent to the insurance-company-authorized collision shop to where my vehicle was towed. even though the emergency workers advised on the night of the accident that the car was not in a drivable condition, i was advised by my insurance company that the investigator drove the vehicle in the parking lot of the collision shop and he was not able to replicate the unintended acceleration. | |||
| 06/01/2012 | |||
| Tl- the contact owned a 2011 hyundai santa fe. the contact stated that while sitting in park on an incline, the vehicle erroneously shifted out of gear, causing it to roll away. in addition, the vehicle would stall without warning when attempting a turn. the vehicle was restarted and began to function normally. the vehicle was taken to the dealer where the failure could not be replicated. the vehicle was not repaired. the manufacturer was contacted about the failure. the failure mileage was not available. kmj | |||
| 12/22/2012 | 21401 | 1 | |
| While traveling approx 55 mph, i hit a fairly significant pothole. the check engine light immediately came on and, at the very same instant, the gas pedal ceased to function. the engine remained running, however the gas pedal had no affect - e.g. pressing the gas pedal did nothing. i immediately pulled onto the shoulder and brought the vehicle to a complete stop. the engine continued to idle and, after letting up on the brake, the vehicle moved forward on its own at approx 20 mph, more than expected under normal idle conditions. this condition lasted for approx 5 min until i could pull into a parking lot. i shut the engine off, waited a moment, then restarted it. at this point the gas pedal was functioning as expected, but the check engine light remained on. the vehicle was repaired at the dealer who notified me of an existing technical service bulletin, #12-fl-004, from hyundai. they also indicated this was a known issue relating to the ecm software. *tr | |||
| 12/22/2012 | 21401 | ||
| While traveling approx 55 mph, i hit a fairly significant pothole. the check engine light immediately came on and, at the very same instant, the gas pedal ceased to function. the engine remained running, however the gas pedal had no affect - e.g. pressing the gas pedal did nothing. i immediately pulled onto the shoulder and brought the vehicle to a complete stop. the engine continued to idle and, after letting up on the brake, the vehicle moved forward on its own at approx 20 mph, more than expected under normal idle conditions. this condition lasted for approx 5 min until i could pull into a parking lot. i shut the engine off, waited a moment, then restarted it. at this point the gas pedal was functioning as expected, but the check engine light remained on. the vehicle was repaired at the dealer who notified me of an existing technical service bulletin, #12-fl-004, from hyundai. they also indicated this was a known issue relating to the ecm software. | |||
| 01/25/2012 | 100 | 1 | |
| After light turned green, i pushed on the pedal and the car did not move for seconds. car hesitates all the time. afraid to make left turn from a stopped position because i am not sure if the vehicle will move. vehicle also hesitates when accelerating to pass slow moving vehicles. reported issue to dealer and dealer would not acknowledge problem. read and heard of other santa fe acceleration issues. *tr | |||
| 01/25/2012 | 100 | ||
| After light turned green, i pushed on the pedal and the car did not move for seconds. car hesitates all the time. afraid to make left tun from a stopped position because i am not sure if the vehicle will move. vehicle also hesitates when accelerating to pass slow moving vehicles. reported issue to dealer and dealer would not acknowledge problem. read and heard of other santa fe acceleration issues. | |||
| 03/26/2012 | 12377 | 1 | |
| I have had the same problem with my 2011 hyundai santa fe reported in other odi complaints. specifically, my vehicle stalls randomly while traveling at low speeds. odi id #10460671, #10453272, and #10412636, all seem to report the same problem i have. occasionally, while braking or allowing the car to stop, it will stall out. when it does, accelerating, power steering, and power braking are all disabled. once the car gear is shifted to park and the ignition is turned off, the problem resolves after re-starting the car later. the dealership service department had worked on this car for the same problem four times without being able to 1. diagnose the problem and 2. come up with an adequate remedy. even though the technicians have not been able to reproduce the stalling, the first three times it was in the shop, three different repairs were made. they have all involved computer fixes, including changing out the contacts, replacing the junction box, and updating software. hyundai is aware of my issue and the pending lemon law arbitration claim that i have made. hyundai has currently made the unilateral determination that this vehicle does not qualify as a lemon, which i dispute because 1. this determination is not capable of being made unilaterally, and 2. this is a serious safety defect and more than a reasonable amount of repair attempts have been unsuccessful. a managing engineer has examined the vehicle without finding any problems, and i'm currently working with hyundai to have a flight recorder installed to record data when the car stalls next. the most recent occurrence was while i was driving in heavy traffic without a shoulder on the freeway--a life-threatening situation. i consider this car to be an unreliable safety threat on the roadways and have communicated this to hyundai, but its representative do not have the same sense of urgency i have. *tr | |||
| 03/26/2012 | 12377 | ||
| I have had the same problem with my 2011 hyundai santa fe reported in other odi complaints. specifically, my vehicle stalls randomly while traveling at low speeds. odi id #10460671, #10453272, and #10412636, all seem to report the same problem i have. occasionally, while braking or allowing the car to stop, it will stall out. when it does, accelerating, power steering, and power braking are all disabled. once the car gear is shifted to park and the ignition is turned off, the problem resolves after re-starting the car later. the dealership service department had worked on this car for the same problem four times without being able to 1. diagnose the problem and 2. come up with an adequate remedy. even though the technicians have not been able to reproduce the stalling, the first three times it was in the shop, three different repairs were made. they have all involved computer fixes, including changing out the contacts, replacing the junction box, and updating software. hyundai is aware of my issue and the pending lemon law arbitration claim that i have made. hyundai has currently made the unilateral determination that this vehicle does not qualify as a lemon, which i dispute because 1. this determination is not capable of being made unilaterally, and 2. this is a serious safety defect and more than a reasonable amount of repair attempts have been unsuccessful. a managing engineer has examined the vehicle without finding any problems, and i'm currently working with hyundai to have a flight recorder installed to record data when the car stalls next. the most recent occurrence was while i was driving in heavy traffic without a shoulder on the freeway--a life-threatening situation. i consider this car to be an unreliable safety threat on the roadways and have communicated this to hyundai, but its representative do not have the same sense of urgency i have. | |||
| 06/05/2012 | 15500 | ||
| Tl-the contact owns a 2011 hyundai santa fe. the contact stated that the vehicle stalled while driving 15 mph. the contact was able to successfully restart the vehicle and continue driving. the vehicle was not taken to have the failure diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was 15,500. the vin was unavailable. kmj | |||
| 06/05/2012 | 15500 | ||
| Tl-the contact owns a 2011 hyundai santa fe. the contact stated that the vehicle stalled while driving 15 mph. the contact was able to successfully restart the vehicle and continue driving. the vehicle was not taken to have the failure diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was 15,500. the vin was unavailable. sm. | |||
| ENGINE AND ENGINE COOLING | |||
| 03/10/2012 | 7600 | ||
| Driving slowly in traffic down a hill my steering wheel, gear shift and brakes locked up. immediately my generator light came on on my dashboard. i managed to pull over and somehow get the car in park. i turned the car off and realized through my manual my generator light was on. i opened the hood and couldn't see anything. when turning the car back on the light went off and everything was fine. that monday i took the car to my dealership where i bought it and they told me they checked everything. put the car up to a computer, drove it around, test everything couldn't find anything. i haven't had a problem since but something had to occur for this to happen. i am please with my car otherwise. just hope this never happens again. it couldn't be weather related because it was neither super warm or super cold it was approximately 50 degrees fahrenheit. fortunately i was stuck in traffic otherwise if i was driving the speed limit this could have ended up very badly possibly even fatal. | |||
| 11/08/2011 | 673 | ||
| Tl* the contact owned a 2011 hyundai santa fe. the contact stated that while driving 68 mph, the engine began to emit a loud banging noise and caught on fire. the vehicle was maneuvered to the shoulder and stopped. a state trooper appeared on the scene to extinguish the fire. the vehicle was destroyed and towed to an authorized dealer. the failure was not diagnosed and the manufacturer was not made aware of the failure. the failure and the current mileages were 673. | |||
| 11/08/2011 | 673 | ||
| Tl- the contact owned a 2011 hyundai santa fe. the contact stated that while driving 68 mph, the engine began to emit a loud banging noise and caught on fire. the vehicle was maneuvered to the shoulder and stopped. a state trooper appeared on the scene to extinguish the fire. the vehicle was destroyed and towed to an authorized dealer. the failure was not diagnosed and the manufacturer was not made aware of the failure. the failure and the current mileages were 673. kmj | |||
| 11/08/2011 | 673 | ||
| Tl-the contact owned a 2011 hyundai santa fe. the contact stated that while driving 68 mph, the engine began to emit a loud banging noise and caught on fire. the vehicle was maneuvered to the shoulder and stopped. a state trooper appeared on the scene to extinguish the fire. the vehicle was destroyed and towed to an authorized dealer. the failure was not diagnosed. the manufacturer was not made aware of the failure. the failure and current mileages were 673. sm. | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 06/19/2011 | 3000 | ||
| New santa fe, 45 days old, screetching / metal on metal grinding sound. dealership could not find a problem. at 3 months old, car engine turned off while driving. dealership could not find a problem. nothing done to correct the failure. do not trust car. | |||