Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| SB-10-01-051 | 12/01/2010 | 10037651 | Ready | 06/01/2011 | |
| SB-10-01-051 | 12/01/2010 | 10037651 | Hyundai: on some 2011 santa fe vehicles there is a procedure to update the software. *rm | 06/01/2011 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||||
| TSB-11AT011-2 | 07/01/2011 | 10041075 | Ready | 09/19/2011 | |
| TSB-11AT011-2 | 07/01/2011 | 10041075 | Hyundai: 2010-2011 santa fe. automatic transaxle software update. *rm | 09/19/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 02/06/2013 | 24242 | ||
| I backed out of a parking spot and made contact with something which i could not see from my rear view or side view mirrors. later, when the emergency workers were loading me into the ambulance, i would see that the object was a low, cement pole, which protected a fire hydrant directly behind the parking spot i pulled out of. as i put the vehicle in gear (drive) with my foot on the brake, to pull away from whatever i backed in to, the engine revved and the vehicle accelerated on its own. the vehicle lurched forward (the best way to describe it is the way a pinball bounces off of a bumper on a pinball machine) and continued moving forward, even though my foot was still on the brake pedal. the vehicle drove forward into the parking spot i had started from, over a curb at the front of the parking spot, through a patch of low lying plants and over a wall which is approximately four to five feet in height. my vehicle was airborne and came to rest in the lower level parking lot, striking a parked vehicle. it was only then that the vehicle stopped its forward motion. my arms had been locked on the steering wheel, my right foot on the brake pedal. my left leg absorbed the impact of the crash into the lower level parking lot. i was taken away in an ambulance with a broken leg and severely dislocated ankle. the vehicle has been deemed a total loss by my insurance carrier. i was advised that a claims investigator was sent to the insurance-company-authorized collision shop to where my vehicle was towed. even though the emergency workers advised on the night of the accident that the car was not in a drivable condition, i was advised by my insurance company that the investigator drove the vehicle in the parking lot of the collision shop and he was not able to replicate the unintended acceleration. | |||
| 06/01/2012 | |||
| Tl- the contact owned a 2011 hyundai santa fe. the contact stated that while sitting in park on an incline, the vehicle erroneously shifted out of gear, causing it to roll away. in addition, the vehicle would stall without warning when attempting a turn. the vehicle was restarted and began to function normally. the vehicle was taken to the dealer where the failure could not be replicated. the vehicle was not repaired. the manufacturer was contacted about the failure. the failure mileage was not available. kmj | |||
| 12/22/2012 | 21401 | 1 | |
| While traveling approx 55 mph, i hit a fairly significant pothole. the check engine light immediately came on and, at the very same instant, the gas pedal ceased to function. the engine remained running, however the gas pedal had no affect - e.g. pressing the gas pedal did nothing. i immediately pulled onto the shoulder and brought the vehicle to a complete stop. the engine continued to idle and, after letting up on the brake, the vehicle moved forward on its own at approx 20 mph, more than expected under normal idle conditions. this condition lasted for approx 5 min until i could pull into a parking lot. i shut the engine off, waited a moment, then restarted it. at this point the gas pedal was functioning as expected, but the check engine light remained on. the vehicle was repaired at the dealer who notified me of an existing technical service bulletin, #12-fl-004, from hyundai. they also indicated this was a known issue relating to the ecm software. *tr | |||
| 12/22/2012 | 21401 | ||
| While traveling approx 55 mph, i hit a fairly significant pothole. the check engine light immediately came on and, at the very same instant, the gas pedal ceased to function. the engine remained running, however the gas pedal had no affect - e.g. pressing the gas pedal did nothing. i immediately pulled onto the shoulder and brought the vehicle to a complete stop. the engine continued to idle and, after letting up on the brake, the vehicle moved forward on its own at approx 20 mph, more than expected under normal idle conditions. this condition lasted for approx 5 min until i could pull into a parking lot. i shut the engine off, waited a moment, then restarted it. at this point the gas pedal was functioning as expected, but the check engine light remained on. the vehicle was repaired at the dealer who notified me of an existing technical service bulletin, #12-fl-004, from hyundai. they also indicated this was a known issue relating to the ecm software. | |||
| 12/11/2011 | 11566 | ||
| Tl* the contact owns a 2011 hyundai santa fe. the contact stated that the gear shift locked. as a result, it failed to shift from to other gear. the vehicle was taken to the dealer who was unable to duplicate the failure. the manufacturer was made aware of the failure and referred the contact to the dealer. the vehicle was not repaired. the failure mileage was 11,566. | |||
| 12/11/2011 | 11566 | ||
| Tl-the contact owns a 2011 hyundai santa fe. the contact stated that the gear shift locked. as a result, it failed to shift from to other gear. the vehicle was taken to the dealer who was unable to duplicate the failure. the manufacturer was made aware of the failure and referred the contact to the dealer. the vehicle was not repaired. the failure mileage was 11,566. pmb | |||
| 12/11/2011 | 11566 | ||
| Tl-the contact owns a 2011 hyundai santa fe. the contact stated the gear shift locks at least three times. the gear shift will not move from park to any other gears. the vehicle was taken to the dealer who stated they cannot duplicate the failure. the contact should have the vehicle towed in to the dealer when the failure occurs. the manufacturer was notified who stated the vehicle can be taken to another dealer to check the failure. the vehicle was not taken to any other dealer. the vehicle was not repaired. the failure mileage was 11,566. mw | |||
| 05/08/2012 | 13300 | 1 | |
| The engine shut down twice while driving it. first shut down on 5/8/2012: after beginning to accelerate for a left turn after being idle at a left turn red light the car's engine lost power before the turn was completed. power steering went out. got honked at as cars behind noticed something wrong. coasted to the side of the road after completing the turn and had to turn the ignition in the off position to turn the engine back on. second shut down on 8/3/2012: while turning left in a shopping center parking lot the car's engine lost power. power steering went out. after coming to a stop had to turn the ignition in the off position to turn the engine back on. *tr | |||
| 05/08/2012 | 13300 | ||
| The engine shut down twice while driving it. first shut down on 5/8/2012: after beginning to accelerate for a left turn after being idle at a left turn red light the car's engine lost power before the turn was completed. power steering went out. got honked at as cars behind noticed something wrong. coasted to the side of the road after completing the turn and had to turn the ignition in the off position to turn the engine back on. second shut down on 8/3/2012: while turning left in a shopping center parking lot the car's engine lost power. power steering went out. after coming to a stop had to turn the ignition in the off position to turn the engine back on. | |||
| 01/25/2012 | 100 | 1 | |
| After light turned green, i pushed on the pedal and the car did not move for seconds. car hesitates all the time. afraid to make left turn from a stopped position because i am not sure if the vehicle will move. vehicle also hesitates when accelerating to pass slow moving vehicles. reported issue to dealer and dealer would not acknowledge problem. read and heard of other santa fe acceleration issues. *tr | |||
| 06/08/2011 | 20000 | ||
| Tl- the contact owns a 2011 hyundai santa fe . the contact stated that while driving 35 mph, the power steering in failed. the contact turned off the vehicle and all of the lights on the instrument panel illuminated. the vehicle was taken to the dealer for diagnosis. the dealer stated that they needed to replace the computer in the vehicle. the vehicle was repaired. the manufacturer was not contacted. the failure mileage was 20,000 and the current mileage was 20,500. kmj | |||
| 06/08/2011 | 20000 | ||
| Tl- the contact owns a 2011 hyundai santa fe . the contact stated while driving 35 mph the power steering in her vehicle went away. she was able to pull on the side of the road and turn off the vehicle when the vehicle was shutting down all the lights on the instrument panel illuminated. the vehicle was taken to the dealer for diagnosis. the dealer stated that they needed to replace the computer in the vehicle. the vehicle was repaired. the manufacture was not contacted. the failure mileages was 20,000 and the current mileages was 20,500.jp | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 01/01/2011 | 1200 | ||
| I purchased a hyundai, not even one month ago. december 12th 2010. vin 5xyzhdag0bg005408 hyundai santa fe 2011 it is supposed to get 20-26 miles per gallon. while driving the highway from florida to nc it got 15 miles to the gallon. on the way back the same thing. in addition the transmission was not right, the car would not shift and made a horrible noise several times. we did not think we would get home. it would not shift at all. i took it to the local hyundai service center and reported it to hyundai. they claim there is nothing wrong and that the car just needs to be broken in. i went on line and saw many consumers had the same complaints and hyundai ignored theirs as well. i don't know where to turn. i never heard of a car needing to be broken in. the mileage is a lie. the car is not getting what they claim it should and others have reported the same thing to hyundai. there appears to be a tranmsission problem with my car and with those of other consumers and they refuse to help. can you help me please? | |||