Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STEERING - COLUMN | ||||||
| PE12029 | Hyundai Motor Company | 10/09/2012 | Steering Shaft Separation | |||
| The office of defects investigation (odi) has received one complaint alleging that a fastener became loose in the steering shaft of a model year (my) 2011 hyundai santa fe vehicle, resulting in a complete loss of steering capability.the complaint vehicle had approximately 22 months and 33,000 miles of service at the time of the alleged incident.in addition, odi has received ewr field report data from hyundai that involved loosening of a bolt in the lower steering column of a my 2011 hyundai santa fe vehicle that resulted in a steering shaft separation.a preliminary evaluation has been opened to assess the scope, frequency and safety consequences of the alleged defect in the subject vehicles. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 01/02/2013 | 34000 | ||
| Steering wheel is loose in the steering column, moves as if it loose. i have owned a total of four santa fe's. this is the first one that has a loose steering wheel. i have taken it to the dealer twice. they say nothing is wrong. there is something wrong. i am not sure if it is the steering shaft, or a worn out bearing. | |||
| 08/10/2012 | |||
| Driver lost control of vehicle on highway which resulted in the drivers fatality, previous driver of vehicle indicated something was odd with the steering. | |||
| 08/27/2012 | 33000 | ||
| Tl* the contact owns a 2011 hyundai santa fe. the contact stated that while driving 4 mph, the vehicle lost all steering capabilities. there was no tension in the steering wheel and the vehicle was spun around in several directions. the vehicle was taken to the dealer for diagnosis and he contact was informed that a bolt had become loose from the steering shaft and also a clock spring needed to be replaced. in addition, the vehicle was in need of an alignment. the vehicle was repaired. the failure mileage was 33,000 and the current mileages were 34,000. | |||
| 08/27/2012 | 33000 | ||
| Tl- the contact owns a 2011 hyundai santa fe. the contact stated that while driving 4 mph, the vehicle lost all steering capabilities. there was no tension in the steering wheel and the vehicle was spun around in several directions. the vehicle was taken to the dealer for diagnosis and he contact was informed that a bolt had become loose from the steering shaft and also a clock spring needed to be replaced. in addition, the vehicle was in need of an alignment. the vehicle was repaired. the failure mileage was 33,000 and the current mileages were 34,000. kmj | |||
| 08/27/2012 | 33000 | ||
| Tl- the contact owns a 2011 hyundai santa fe. the contact stated while driving 4 mph the vehicle lost all steering. the steering wheel lost all tension and was able to be spun all the way around in either direction. the vehicle was taken to a dealer for diagnosis and was informed that a bolt had come loose from the steering shaft and also a clock spring needed to be replaced as well as an alignment. the vehicle was repaired. the failure mileage was 33,000 and the current mileages were 34,000. dt | |||
| 03/10/2012 | 7600 | ||
| Driving slowly in traffic down a hill my steering wheel, gear shift and brakes locked up. immediately my generator light came on on my dashboard. i managed to pull over and somehow get the car in park. i turned the car off and realized through my manual my generator light was on. i opened the hood and couldn't see anything. when turning the car back on the light went off and everything was fine. that monday i took the car to my dealership where i bought it and they told me they checked everything. put the car up to a computer, drove it around, test everything couldn't find anything. i haven't had a problem since but something had to occur for this to happen. i am please with my car otherwise. just hope this never happens again. it couldn't be weather related because it was neither super warm or super cold it was approximately 50 degrees fahrenheit. fortunately i was stuck in traffic otherwise if i was driving the speed limit this could have ended up very badly possibly even fatal. | |||
| 06/26/2011 | 2900 | ||
| On may 26th 2011 around 6:20 pm when i drove on a local down hill road which is about 400 yard long, at a speed about 20 mph, my car lost brake and power steering. i supposed to stop at a stop sign and make a left turn. when i pressed my brake pedal, my car can | |||
| 01/07/2011 | 1375 | ||
| Vehicle pulled hard to the left (the side i wanted to pass on) when passing gear was used. i came very close to hitting the car to my left. the dealers service manager claims this is normal due to torque knuckle steering. (it happened when he drove my suv and he told me that i would have to get used to it!!! we also tried another suv and experienced the same problem, please note; the service manager told me that bigger tires would probably solve the problem. when i told him that the suv is under warranty and that i would not pay for them he dropped the subject). i have tried the maneuver indicated when there is no traffic and it happens more often than not. i am concerned for my safety and the safety of anyone without my quick reflexes. i had noticed this problem several times prior to the passing incident on a straight acceleration, but believed it might be an uneven pavement causing it. )i am not a mechanic, but think there is a correlation between the steering and the drive train that is causing the problem. | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 01/07/2011 | 1375 | ||
| Vehicle pulled hard to the left (the side i wanted to pass on) when passing gear was used. i came very close to hitting the car to my left. the dealers service manager claims this is normal due to torque knuckle steering. (it happened when he drove my suv and he told me that i would have to get used to it!!! we also tried another suv and experienced the same problem, please note; the service manager told me that bigger tires would probably solve the problem. when i told him that the suv is under warranty and that i would not pay for them he dropped the subject). i have tried the maneuver indicated when there is no traffic and it happens more often than not. i am concerned for my safety and the safety of anyone without my quick reflexes. i had noticed this problem several times prior to the passing incident on a straight acceleration, but believed it might be an uneven pavement causing it. )i am not a mechanic, but think there is a correlation between the steering and the drive train that is causing the problem. | |||