Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 02/06/2013 | 24242 | ||
| I backed out of a parking spot and made contact with something which i could not see from my rear view or side view mirrors. later, when the emergency workers were loading me into the ambulance, i would see that the object was a low, cement pole, which protected a fire hydrant directly behind the parking spot i pulled out of. as i put the vehicle in gear (drive) with my foot on the brake, to pull away from whatever i backed in to, the engine revved and the vehicle accelerated on its own. the vehicle lurched forward (the best way to describe it is the way a pinball bounces off of a bumper on a pinball machine) and continued moving forward, even though my foot was still on the brake pedal. the vehicle drove forward into the parking spot i had started from, over a curb at the front of the parking spot, through a patch of low lying plants and over a wall which is approximately four to five feet in height. my vehicle was airborne and came to rest in the lower level parking lot, striking a parked vehicle. it was only then that the vehicle stopped its forward motion. my arms had been locked on the steering wheel, my right foot on the brake pedal. my left leg absorbed the impact of the crash into the lower level parking lot. i was taken away in an ambulance with a broken leg and severely dislocated ankle. the vehicle has been deemed a total loss by my insurance carrier. i was advised that a claims investigator was sent to the insurance-company-authorized collision shop to where my vehicle was towed. even though the emergency workers advised on the night of the accident that the car was not in a drivable condition, i was advised by my insurance company that the investigator drove the vehicle in the parking lot of the collision shop and he was not able to replicate the unintended acceleration. | |||
| 12/22/2012 | 21401 | 1 | |
| While traveling approx 55 mph, i hit a fairly significant pothole. the check engine light immediately came on and, at the very same instant, the gas pedal ceased to function. the engine remained running, however the gas pedal had no affect - e.g. pressing the gas pedal did nothing. i immediately pulled onto the shoulder and brought the vehicle to a complete stop. the engine continued to idle and, after letting up on the brake, the vehicle moved forward on its own at approx 20 mph, more than expected under normal idle conditions. this condition lasted for approx 5 min until i could pull into a parking lot. i shut the engine off, waited a moment, then restarted it. at this point the gas pedal was functioning as expected, but the check engine light remained on. the vehicle was repaired at the dealer who notified me of an existing technical service bulletin, #12-fl-004, from hyundai. they also indicated this was a known issue relating to the ecm software. *tr | |||
| 12/22/2012 | 21401 | ||
| While traveling approx 55 mph, i hit a fairly significant pothole. the check engine light immediately came on and, at the very same instant, the gas pedal ceased to function. the engine remained running, however the gas pedal had no affect - e.g. pressing the gas pedal did nothing. i immediately pulled onto the shoulder and brought the vehicle to a complete stop. the engine continued to idle and, after letting up on the brake, the vehicle moved forward on its own at approx 20 mph, more than expected under normal idle conditions. this condition lasted for approx 5 min until i could pull into a parking lot. i shut the engine off, waited a moment, then restarted it. at this point the gas pedal was functioning as expected, but the check engine light remained on. the vehicle was repaired at the dealer who notified me of an existing technical service bulletin, #12-fl-004, from hyundai. they also indicated this was a known issue relating to the ecm software. | |||
| 04/16/2012 | 26000 | ||
| Tl- the contact owns a 2011 hyundai santa fe. the contact stated that the vehicle hesistated when accelerating. the contact stated that after a brief hesitation the vehicle took off. the contact had taken the vehicle to the dealer four times, but the dealer had not been able to duplicate the failure. the contact believed the problem was related to the throttle, but the dealer would not replace it without diagnosing the problem. the failure mileage was 26,000 and the current mileage was 32,000.pmb | |||
| 04/16/2012 | 23000 | ||
| Tl- the contact owns a 2011 hyundai santa fe. the contact stated that the vehicle hesistates when accelerating. the contact stated that after a brief hesitation the vehicle takes off. the contact had taken the vehicle to the dealer four times, but the dealer had not been able to duplicate the failure. the contact feels the problem is related to the throttle, but the dealer will not replace it without recreating the failure. the failure mileage was 26,000 and the current mileage was 32,000.rl | |||
| 10/30/2012 | 21800 | 1 | |
| This has happened at last monthly since purchase in august 2011. when attempting to stop placement of accelerator and brake pedals causes my foot to press both pedals at same time. yesterday when i attempted to stop at a t intersection the front end entered the intersection as another vehicle was approaching. quick action by the other driver avoided a collision. my brother said he had same problem (foot on both pedals at same time) when test driving his wife's santa fe. *tr | |||