Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 01/04/2013 | 6300 | 1 | |
| In stop and go traffic, i took my foot off the brake to coast towards the car in front of me. this pattern had been going on for several miles. i was not touching the accelerator and in fact, my foot was not on the brake either, and the car suddenly accelerated full throttle. i had just a couple of seconds to try to avoid hitting the vehicle in front of me. i swerved to the right, towards the shoulder, but i hit the truck in front of me. i was braking the entire time, but it was not enough to stop the sudden unintended acceleration. my left bumper hit his truck on the right hand side of his bumper. my radiator was damaged and leaked all the fluid out onto the highway. the car was not drivable because of the radiator. *tr | |||
| 10/13/2012 | 6000 | 1 | |
| I was at a major interstate interchange, over 6 hours from home when i heard a slight noise and the check engine light came on. the car decelerated, but i was able to pull over to the side of the road. as i put the car in park, i heard the engine suddenly revving, as if i were pressing on the accelerator. car was towed to the closest hyundai dealership, where it sat for a week, waiting for repairs because (i was told) the part could not be located anywhere in the u.s. on monday morning, i called the service department to inquire about my car and i was told it would be fixed by tuesday afternoon at the latest. on tuesday, i called to check on the status of my car and was told that they expected the part to be in on the next truck. this scenario was repeated twice more. at the end of the 3rd day, i was told that the part could not be located and that my car would not be repaired.the warranty covers up to 3 days of trip interruption service, so i asked what i was supposed to do to get home for work and how to get back to my car. hyundai consumer affairs told me my situation was a unique case and they set up another case # and told me to keep the rental and file the remainder of the cost to the second case after the trip interruption case was settled. i drove the rental car home and back to the service department again the next saturday, when my car was finally repaired. i was out over $600, had a botched vacation, lost my trust in the safety of my vehicle and, as the icing on the cake, hyundai has refused to reimburse me for the second claim. it scares me to know, now, that the throttle position sensor has been a problem since the 2007 model of the santa fe, causing unintended acceleration and sudden deceleration, putting innocent people at risk. it also scares me that this company conducts themselves in such a deceptive manner when dealing with vulnerable people. *tr | |||
| 10/13/2012 | 6000 | ||
| I was at a major interstate interchange, over 6 hours from home when i heard a slight noise and the check engine light came on. the car decelerated, but i was able to pull over to the side of the road. as i put the car in park, i heard the engine suddenly revving, as if i were pressing on the accelerator. car was towed to the closest hyundai dealership, where it sat for a week, waiting for repairs because (i was told) the part could not be located anywhere in the u.s. on monday morning, i called the service department to inquire about my car and i was told it would be fixed by tuesday afternoon at the latest. on tuesday, i called to check on the status of my car and was told that they expected the part to be in on the next truck. this scenario was repeated twice more. at the end of the 3rd day, i was told that the part could not be located and that my car would not be repaired.the warranty covers up to 3 days of trip interruption service, so i asked what i was supposed to do to get home for work and how to get back to my car. hyundai consumer affairs told me my situation was a unique case and they set up another case # and told me to keep the rental and file the remainder of the cost to the second case after the trip interruption case was settled. i drove the rental car home and back to the service department again the next saturday, when my car was finally repaired. i was out over $600, had a botched vacation, lost my trust in the safety of my vehicle and, as the icing on the cake, hyundai has refused to reimburse me for the second claim. it scares me to know, now, that the throttle position sensor has been a problem since the 2007 model of the santa fe, causing unintended acceleration and sudden deceleration, putting innocent people at risk. it also scares me that this company conducts themselves in such a deceptive manner when dealing with vulnerable people. | |||
| 11/15/2012 | 13366 | ||
| While driving my 2012 hyundai santa fe (mileage approx. 13366) on the highway in fairly heavy traffic at around 70 mph and applying pressure to the accelerator, suddenly the vehicle failed to accelerate. i heard a little blip noise and felt a very slight jerk, kind of like a sudden gear change or something like that, then the car suddenly started decelerating. i barely missed getting rear-ended by another vehicle and managed to coast across two lanes of traffic to the shoulder of the road without getting hit. i stopped the car and turned it off and called the hyundai dealership and asked them what i should do. i told them the engine malfunction light was on. they indicated that they had never heard of a vehicle doing this before. they said if the malfunction light wasn't blinking, the car was safe to drive and to bring it in at my earliest convenience. on the way home, the deceleration issue happened approximately 3 or 4 more times.this is an incredibly dangerous issue with the vehicle. took it to a local dealership and the paperwork said they found issue via tsb. they did an ecm upgrade. vehicle worked just fine for a month and a half and then the exact same problem occurred again. this time i was able to make it home, fortunately without getting into a major accident. had to stop and start the car about 3 times to get home. called roadside assistance and had it towed to a different dealership to see if they can find the real problem this time. at this point, i'm not sure if i will ever feel safe driving this vehicle again. how will i know if the issue has really been fixed? this is a very serious, dangerous problem that could potentially lead to a tragic accident. it's hard to believe that there hasn't been a recall issued to fix this problem. | |||
| 12/27/2011 | 5500 | 1 | |
| While driving on an overpass and turning to the left, i had just applied the brakes and was applying the gas as i had to get onto the interstate. i noticed the car decelerated, i had no braking power and it was very difficult to steer the car so i coasted to the side of the road. i almost got rear ended by several cars behind me. all the lights were on the car but it seemed dead. i turned the key off and put the car in park. while talking to my husband, i turned the car on and it started and off i drove off with no further problems. what's worse is that day i had my two little girls and my mother in the car. i had to continue to driving since we were on our way to an important doctors appointment. i can't imagine if i were on the interstate at 70 miles an hour. when i called to make an appointment with hyundai service they acted like it has never happened before. *tr | |||
| 01/10/2012 | 4000 | ||
| Tl - the contact owns a 2012 hyundai santa fe. the contact stated that while attempting to drive with both the accelerator and break pedal engaged the vehicle lunge forward. the vehicle was taken to the dealer who stated that the vehicle was operating up to standards. the manufacturer was made aware of the failure who did not offer any assistance. the vehicle was not repaired. the failure mileage was 4,000 and the current mileage was 14,000. pmb | |||
| 09/28/2012 | 6210 | ||
| Tl- the contact owns a 2012 hyundai santa fe. the contact stated that while waiting at a traffic light, the vehicle accelerated independently causing the vehicle to crash into another vehicle. the vehicle was not destroyed and there were not injuries. a police report was filed. the vehicle was taken to the dealer who that there was static electricity built up causingthe failure. the vehicle was not repaired. the manufacturer was made aware of the failure who advised to take the vehicle back to the dealer. the failure mileage was 6,210. pmb | |||
| 01/10/2012 | 4000 | ||
| Tl - the contact owns a 2012 hyundai santa fe. the contact stated that while attempting to drive with both the accelerator and break pedal engaged the vehicle lunge forward. the vehicle was taken to the dealer who stated that there was nothing wrong with the vehicle. the manufacturer was made aware of the failure who did not offer any assistance. the vehicle was not repaired. the failure mileage was 4,000 and the current mileage was 14,000. pm | |||
| 09/28/2012 | 6210 | ||
| Tl- the contact owns a 2012 hyundai santa fe. the contact stated that while sitting at a stop light, the vehicle accelerated on it own causing the vehicle to crash into another vehicle. the vehicle was not destroyed and there were not injuries. the police came and filed a police report. the vehicle was driven to the dealer for inspection and they stated that there could have been static electricity built up that caused the failure and the computer did not read anything. the vehicle was not repaired. the manufacturer was notified and they stated that he needed to take the vehicle back to the dealer. the failure mileage was 6,210. ap | |||
| 09/14/2012 | 5000 | ||
| Tl* the contact owns a 2012 hyundai santa fe. the contact stated that while driving approximately 3 mph and making a right turn into a parking spot the vehicle lunged forward and suddenly accelerated independently. the vehicle crashed into a bush and went through a fence. the manufacturer was made aware of the failure and a complaint was filed. the vehicle was not repaired. the approximate failure mileage was 5,000. | |||
| 09/14/2012 | 5000 | ||
| Tl- the contact owns a 2012 hyundai santa fe. the contact stated that while driving approximately 3 mph and making a right turn into a parking spot the vehicle lunged forward and suddenly accelerated independently. the vehicle crashed into a bush and went through a fence. the manufacturer was made aware of the failure and a complaint was filed. the vehicle was not repaired. the approximate failure mileage was 5,000. pmb | |||
| 09/14/2012 | 5500 | 1 | |
| My santa fe hyundai 2012 accelerated unintentionally when i was turning into a parking spot. i was making a right turn into the parking spot when it lurched full throttle over two bushes and knocked down a black iron fence and i pressed on the brakes and i was on the side walk. i could have hit a pedestrian! it was very frightening. *tr | |||
| 09/14/2012 | 5000 | ||
| Tl- the contact owns a 2012 hyundai santa fe. the contact stated that while driving approximately 3 mph and making a right turn into a parking spot the vehicle lunged forward and suddenly accelerated independently. the vehicle crashed into a bush and went through a fence. the manufacturer was made aware of the failure and a complaint was filed. the vehicle was not repaired. the approximate failure mileage was 5,000. pmb | |||
| 09/14/2012 | 5500 | 1 | |
| My santa fe hyundai 2012 accelerated unintentionally when i was turning into a parking spot. i was making a right turn into the parking spot when it lurched full throttle over two bushes and knocked down a black iron fence and i pressed on the brakes and i was on the side walk. i could have hit a pedestrian! it was very frightening. *tr | |||
| 09/14/2012 | 5000 | ||
| Tl- the contact owns a 2012 hyundai santa fe. while driving approximately 3 mph and making a right turn into a parking spot the vehicle lurched forward and suddenly accelerated on its own. the vehicle crashed into a bush and went through a fence. the manufacturer was made aware of the failure and a complaint was filed. the vehicle was not repaired. the approximate failure mileage was 5,000. da | |||
| 09/14/2012 | 5500 | 1 | |
| My santa fe hyundai 2012 accelerated unintentionally when i was turning into a parking spot. i was making a right turn into the parking spot when it lurched full throttle over two bushes and knocked down a black iron fence and i pressed on the brakes and i was on the side walk. i could have hit a pedestrian! it was very frightening. *tr | |||
| 09/14/2012 | 5500 | ||
| My santa fe hyundai 2012 accelerated unintentionally when i was turning into a parking spot. i was making a right turn into the parking spot when it lurched full throttle over two bushes and knocked down a black iron fence and i pressed on the brakes and i was on the side walk. i could have hit a pedestrian! it was very frightening | |||
| 07/25/2012 | 3323 | 1 | |
| I pulled into a parking lot, in front of a bakery, and stopped to allow a car to leave a parking spot. i then proceeded to pull into the vacant parking spot and when i applied the brakes, the vehicle sounded like it was actually gunning into a higher gear, and as i was pushing harder down on the brake with my right foot the vehicle jumped the sidewalk in front of the bakery. i proceeded to apply both my feet to the brakes in hopes that the vehicle would stop, and it did. thankfully no one was injured and the vehicle stopped before entering the bakery window. i called the dealership and arranged for them to tow it to their mechanics department. *tr | |||
| 07/25/2012 | 3323 | ||
| I pulled into a parking lot, in front of a bakery, and stopped to allow a car to leave a parking spot. i then proceeded to pull into the vacant parking spot and when i applied the brakes, the vehicle sounded like it was actually gunning into a higher gear, and as i was pushing harder down on the brake with my right foot the vehicle jumped the sidewalk in front of the bakery. i proceeded to apply both my feet to the brakes in hopes that the vehicle would stop, and it did. thankfully no one was injured and the vehicle stopped before entering the bakery window. i called the dealership and arranged for them to tow it to their mechanics department. | |||
| 10/25/2010 | 1320 | ||
| Driver was pulling into a parking space when santa fe suddenly surged or lunged forward and to the right causing car to jump over a concrete bumper and into another car parked at a 90-degree angle. after the accident investigation was cleared driver proceeded to the local dealership. enroute the santa fe would not shift out of low gear. dealer claimed the events could not be duplicated. | |||