Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEATS | |||
| 10/06/2012 | 200 | ||
| We purchased this 2013 hyundai santa fe sport in october 2012. immediately on the drive home, i noticed that the driver's seat felt like it was loose or rocked. i was able to mitigate the problem by using the power adjustment to raise the seat to the highest possible position. while not a solution, it minimized the problem and allowed me to continue to drive the car. after perusing a number of online hyundai forums, i discovered that a number of 2013 sf owner's were experiencing the same issue. i also discovered that hyundai is aware of the problem by either replacing the seat/seat rails or by using a specially-designed tool to correct too much clearance/play in the sliding seat tracks. i brought this info to the attention of my local dealership when it was recently time for the first service. after sharing info with them and even giving them a copy of a completed service order from a friend on one of the online forums, to my astonishment the dealership refused to fix my seat. the district service manager refused to authorize this repair because as he put it. i sat in a few 2013 sf's and they all did it. the excuse of someone that wants to avoid admitting there is a problem. just because they all do it does not mean there is not a problem as evidenced by the info i easily discovered on the internet. hyundai has already authorized other repairs for other owners. i think that nhtsa should look into this and force hyundai to come clean and authorize these repairs for all owners regardless of location or dealer/district. | |||