Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 11/15/2012 | 20153 | 1 | |
| I had this car from feb 2011 to present, and the car is constantly drifting left. i almost hit another car when it happened. after this incident i switched out my tires (due to outer wear) and had 2 alignments performed by licensed technicians. the car still drifts left. the technician recommended that the car should be looked at by a body repair shop. *tr | |||
| 06/17/2011 | 3000 | 1 | |
| Vehicle pulls to right side all the time brought to dealer did recall for pulling front struts wheel alignment replaced l/front strut again and wheel alignment car still pulls to right. *tr | |||
| 06/14/2011 | 1 | ||
| From the initial test drive i noticed a pull in the steering. it was mentioned and i was told that it was a simple alignment issue. after purchased i asked about the steering. unfortunately, (i was told) the dealership did not have the road force balance machine for them to properly test the alignment. i waited till november before this was available. the 2011 sonata wandered the road and pulled constantly to one side or the other (with no rhyme or reason). at one point it would pull so hard the vehicle would v-line off road once letting go of steering wheel. after several repair attempts (replaced struts, camber bolt kits, front tires and several alignments) the pull was still there. there was nothing more hyundai can do and i was told that's just how the car is. i have gone through two arbitration hearings with the bbb and hyundai still continues to say there's nothing more we can do, the car is performing as it is intended to. negative hyundai!!! the car still pulls and wanders as it pleases and i have had sway bar links break during normal driving conditions. hyundai is saying i have hit an animal and the impact has bent both of the sway bar links and broke one on the right front. all though there is no body damage from this animal and no scrapes on the undercarriage. i never hit anything in the car and feel this breakage is due to added pressure on suspension/steering parts from adjustment made by hyundai to try and get car to drive straight. my warranty has been denied and hyundai refuses to make the repairs. so don't let the 10 year/100,000 mile warranty let you make the decision when buying, when they can deny your warranty anytime they want with any made up excuse. i have been fighting for well over 8 months for a refund on this car and i'm still fighting!! *tr | |||
| 05/31/2011 | 18000 | ||
| Tl-the contact owns a 2011 hyundai sonata. the contact stated that the tires emitted a loud roaring noise while driving on the highway. the vehicle would also emit a clicking noise when the steering wheel was turned. the dealer replaced two tires, cv joints, and cv axle. the failure recurred. the manufacturer was not notified. the failure mileage was 18,000 and the current mileage was 35,000. the vin was unavailable. sm. | |||
| 05/31/2011 | 18000 | ||
| Tl- the contact owns a 2011 hyundai sonata. the contact stated that the tires would make a loud roaring noise while driving on the highway. the vehicle would also make a clicking noise when the steering wheel was turned. the dealer replaced the two tires, cv joints and cv axle, but the failure recurred. the manufacturer was not contacted. the failure mileage was 18,000 and the current mileage was 35,000. the vin was unavailable. nw | |||
| 08/01/2011 | 1 | ||
| My 2011 hyundai sonata se 2.0t has been tracking and pulling to the left and has a side to side motion that has caused my daughter to become nauseous since i bought the car new on august 1, 2011. i went to two different dealerships on three separate occasions. both dealerships acknowledge that it pulls to the left and the side to side motion. both have not been able to fix the problem even after three attempts. hyundai has done a voluntary tsb campaign (#927) to fix the problem but so far the all the dealerships have done is balance the tires and align them and that has not fixed the problem. at highway speeds the car feels unsafe but hyundai doesn't seem to care. i tried calling their hyundai usa toll free number but have not had any help from hyundai usa. i think that there needs to be a full recall to have hyundai correctly address and fix the problem. i've spent almost two months and three trips to dealerships to have them mickey mouse around and tell me that the problem was a simple balance problem or a simple alignment problem when clearly the car still pulls to the left and moves side to side. it seems to be that hyundai did not do proper engineering because the problem is only with the 18 wheel and tire package. | |||
| 03/13/2011 | 3200 | ||
| Tl-the contact owns a 2011 hyundai sonata. the contact states while driving 55 mph or a higher speed the vehicle pulls to the left. the vehicle was taken back to the dealer four different times who tried different ways to remedy the failure. the dealer also performed and alignment to the front of the vehicle and came back stating that was normal and the vehicle was driving within the specifications of the design. the manufacturer was contacted who stated the dealer informed them the vehicle is within the correct specifications. they offered no other assistance. the failure mileage was 3,200...mw | |||
| 07/06/2011 | 200 | ||
| 2012 hyundai sonata gls, 200 miles on odometer. vehicle pulls to the right. must maintain constant pressure on steering wheel to maintain stright travel. vehicle moves completly into next lane within 4 seconds of releasing wheel. the car has been back at the dealership for three days and no apparent fix so far. | |||
| 06/15/2011 | 1500 | ||
| Tl-the contact owns a 2011 hyundai sonata. the contact was driving 25 mph when the vehicle began pulling to the left abnormally. the vehicle was taken back to the dealer who attempted to repair the failure but to no avail. the dealer advised that the struts were the cause of the failure however, a compatible strut was not available. the manufacturer was contacted and a claim was filed. the failure mileage was 1,500. kmj | |||
| 03/13/2011 | 3200 | ||
| Tl-the contact owns a 2011 hyundai sonata. the contact states while driving 55 mph or a higher speed the vehicle pulls to the left. the vehicle was taken back to the dealer four different times who tried different ways to remedy the failure. the dealer also performed and alignment to the front of the vehicle and came back stating that was normal and the vehicle was driving within the specifications of the design. the manufacturer was contacted who stated the dealer informed them the vehicle is within the correct specifications. they offered no other assistance. the failure mileage was 3,200...mw | |||
| 07/06/2011 | 200 | ||
| 2012 hyundai sonata gls, 200 miles on odometer. vehicle pulls to the right. must maintain constant pressure on steering wheel to maintain stright travel. vehicle moves completly into next lane within 4 seconds of releasing wheel. the car has been back at the dealership for three days and no apparent fix so far. | |||
| 06/15/2011 | 1500 | ||
| Tl-the contact owns a 2011 hyundai sonata. the contact stated while driving 25 mph the vehicle would pull to the left. the vehicle was taken back to the dealer who tries to repair the failure but cannot repair it. they are aware of the problem which is the strut but they have not built a part for it. the manufacturer was contacted and a claim was file. the failure mileage was 1,500....mw | |||
| 03/13/2011 | 3200 | ||
| Tl-the contact owns a 2011 hyundai sonata. the contact states while driving 55 mph or a higher speed the vehicle pulls to the left. the vehicle was taken back to the dealer four different times who tried different ways to remedy the failure. the dealer also performed and alignment to the front of the vehicle and came back stating that was normal and the vehicle was driving within the specifications of the design. the manufacturer was contacted who stated the dealer informed them the vehicle is within the correct specifications. they offered no other assistance. the failure mileage was 3,200...mw | |||
| 07/06/2011 | 200 | ||
| 2012 hyundai sonata gls, 200 miles on odometer. vehicle pulls to the right. must maintain constant pressure on steering wheel to maintain stright travel. vehicle moves completly into next lane within 4 seconds of releasing wheel. the car has been back at the dealership for three days and no apparent fix so far. | |||
| 06/15/2011 | 1500 | ||
| Tl-the contact owns a 2011 hyundai sonata. the contact stated while driving 25 mph the vehicle would pull to the left. the vehicle was taken back to the dealer who tries to repair the failure but cannot repair it. they are aware of the problem which is the strut but they have not built a part for it. the manufacturer was contacted and a claim was file. the failure mileage was 1,500....mw | |||
| 07/06/2011 | 200 | ||
| 2012 hyundai sonata gls, 200 miles on odometer. vehicle pulls to the right. must maintain constant pressure on steering wheel to maintain stright travel. vehicle moves completly into next lane within 4 seconds of releasing wheel. the car has been back at the dealership for three days and no apparent fix so far. | |||
| 06/15/2011 | 1500 | ||
| Tl-the contact owns a 2011 hyundai sonata. the contact stated while driving 25 mph the vehicle would pull to the left. the vehicle was taken back to the dealer who tries to repair the failure but cannot repair it. they are aware of the problem which is the strut but they have not built a part for it. the manufacturer was contacted and a claim was file. the failure mileage was 1,500....mw | |||
| 03/01/2011 | 43 | ||
| Tl-the contact owns a 2011 hyundai sonata. the contact stated that while driving approximately 25 to 65 mph, the vehicle would pull towards the left. the vehicle was taken to an authorized dealer where the contact was advised to have the wheels realigned and the sensors repaired. the vehicle was repaired. the failure mileage was approximately 43. sm. | |||
| 03/01/2011 | 43 | ||
| Tl-the contact owns a 2011 hyundai sonata 2lit. turbo. the contact stated that when driving approximately 25 to 65 mph, the vehicle would pull towards the left. in order to . the vehicle was taken into the dealer and they advised him that they would do a wheel alignment and adjust the sensors. the vehicle was repaired for the wheel alignment and the sensors. the failure mileage was approximately 43. tb | |||
| 11/17/2010 | 5 | ||
| Tl*the contact owns a 2011 hyundai sonata. the contact stated they heard a clicking sound in the front right passenger side of the vehicle. the contact said it became louder when they drove over a bump or made a right turn. the contact took the vehicle to the dealer and after inspecting it, the dealer stated they could not find a problem with the vehicle. the failure mileage was 5 and the current mileage was 6,000. | |||
| 11/17/2010 | 5 | ||
| Tl- the contact owns a 2011 hyundai sonata. the contact stated they hear a clicking sound coming from the front right passenger side of the vehicle. the contact said it gets louder when they hit a bump or make a right turn. the contact took the vehicle to the dealer and after inspecting it, the dealer stated they could not find a problem with the vehicle. the failure mileage was 5 and the current mileage was 6,000.rl | |||
| 12/08/2010 | 3800 | ||
| Tl. the contact owns a 2011 hyundai sonata. the contact stated while driving 30 mph the vehicle starts to pull to the left. this can cause a crash if the vehicle pulls to the left into traffic. the contact took the vehicle to the dealer and the dealer stated the vehicle needs a new front driver side tire. the dealer replaced the tire but the contact stated that did not remedy the issue. the contact took the vehicle back to the dealer and the dealer the vehicle needs a new wheel alignment. the dealer performed a wheel alignment but that did not remedy the issue as well. the contact took the vehicle back to the dealer a third time and the dealer stated there is nothing wrong with the vehicle. the contact has not called the manufacturer. the contact stated the vehicle is very unsafe to drive. the failure mileage was 3,800. jo | |||
| 04/18/2010 | 1000 | ||
| Tl- the contact owns a 2011 hyundai sonata. while traveling 55-70 mph during a windy day the contact noticed that the vehicle would begin to sway from left to right. the vehicle was taken to the dealership where the contact was informed that the failure could not be reproduced. there were no prior warnings. the failure mileage was 1000 and the current mileage was 7400. bml | |||
| SUSPENSION - FRONT | |||
| 08/27/2010 | 10 | ||
| Car does not track properly and wanders to the left. front suspension rattles when going over rough pavement slowly. have taken vehicle to local hyunday dealer 3 times to correct issue unsuccesfully. | |||
| 08/19/2010 | 1800 | ||
| Tl-the contact owns a 2011 hyundai sonata. while driving approximately 60 mph, the vehicle began to pull into the right and left direction. the vehicle was taken to an authorized dealer on six different times for the identical failure. the repairs performed consisted of the front driver side strut replacement, and tire rotation, tire balancing and alignment. the failure continued to occur and the four tires were replaced. the failure persisted; the vehicle had not been repaired. the failure mileage was 1,800. the vin was unavailable. js | |||
| 11/02/2010 | 14 | ||
| Vehicle pulls hard left when accelarator is applied. seems to go straight when no gas pedal applied. when applying more accelerator pedal, the more the car pulls to the left. very hard to keep car straight. dealer says it is normal for my car due to the fact that it is a turbo limited with a lot of torque. i test drove another limited sonata turbo at another dealer the week prior to buying my car at this dealer and it did not have the same problem. it went straight as an arrow no matter how much accelerator pedal was applied. this has been going on since i took the car off the lot. i didnt think anything of it as the dealer said it was normal for a turbo vehicle. again, the vehicle i test drove at another vehicle was the same turbo model and it drove straight as an arrow. | |||