Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 03/01/2013 | 20000 | ||
| Tl* the contact owns a 2011 hyundai sonata. the contact stated that while driving at an unknown speed, the contact attempted to decelerate but the vehicle suddenly accelerated. the contact had to quickly shift into park in order to stop the vehicle. the vehicle was towed to the dealer where the failure could not be replicated. the failure and current mileages were 20,000. the vin was not available. | |||
| 03/01/2013 | 20000 | ||
| Tl- the contact owns a 2011 hyundai sonata. the contact stated that while driving at an unknown speed, the contact attempted to decelerate but the vehicle suddenly accelerated. the contact had to quickly shift into park in order to stop the vehicle. the vehicle was towed to the dealer where the failure could not be replicated. the failure and current mileages were 20,000. the vin was not available. mah | |||
| 03/01/2013 | 20000 | ||
| Tl- the contact owns a 2011 hyundai sonata. the contact stated that while pulling into a parking lot with their foot on the brake, the vehicle suddenly accelerated. the contact had to jam the vehicle into park in order to stop the vehicle. the contact had the vehicle towed to the dealer and since they were unable to recreate the failure they stated that nothing was wrong with the vehicle. the vin was not available. the failure mileage and current mileages were 20,000.rl | |||
| 11/26/2012 | 33838 | 1 | |
| I was approaching an intersection that had a red light and stopped vehicles. i began to apply the brakes and slow down to under 10 mph. the car would not come to a stop. i had the brake pedal pressed as hard as i could and it did not stop. i did a google search on hyundai sonata 2011 brake problems and got 598,000 results. in a brief scan through those results i found 7 other reports of the exact same problem. this demands someone look into this now! i copied those web posting if you want them let me know! *tr | |||
| 05/08/2012 | 23594 | ||
| Tl* the contact owns a 2011 hyundai sonata hybrid. while driving in reverse approximately 5 mph, the brake pedal was engaged and the vehicle began to accelerate rapidly. the contact crashed into a tree. the vehicle was completely destroyed and towed to a collision center. there were no injuries reported. a police report was not filed of the incident. the manufacturer was notified of the problem. the approximate failure mileage was 23,594. | |||
| 03/25/2012 | 26000 | ||
| Tl- the contact owns a 2011 hyundai sonata. the contact stated while driving 63 mph the cruise control was engaged. upon approaching another vehicle he applied the brakes in order to disengage the cruise control but the vehicle accelerated and crashed into the rear end of a vehicle. upon impact, the air bags did not deploy. no one was injured. the police were contacted and a report was filed. the contact was able to drive the vehicle from the crash site. the vehicle was taken to an independent mechanic to be repaired; however, no one investigated the cruise control failure. the failure and current mileage was approximately 26,000. rvk | |||
| 03/25/2012 | 26000 | ||
| Tl-the contact owns a 2011 hyundai sonata. the contact stated that while driving 63 mph the vehicle was set in cruise control mode. upon approaching another vehicle he tried to hit the brakes in order to disengage the cruise control but instead it accelerated and crashed into the rear of the other vehicle. upon impact the air bags did not deploy but no one was injured. the police were contacted and a report was available. the vehicle was able to be driven away from the crash site. the vehicle was taken to an independent mechanic for body repairs but no one had investigated the vehicle for the cruise control failure. the failure and current mileages were approximately 26,000. tb | |||
| 12/18/2011 | 16000 | ||
| Tl* the contact owns a 2011 hyundai sonata hybrid. the contact was driving 8 mph when the accelerator pedal was depressed and there was a noticeable delay before the vehicle would respond. the failure recurred twice.the vehicle was taken to the dealer and the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 16,000 and the current mileage was 20,000. | |||
| 12/18/2011 | 16000 | ||
| Tl- the contact owns a 2011 hyundai sonata hybrid. the contact was driving 8 mph when the accelerator pedal was depressed and there was a noticeable delay before the vehicle would respond. the failure recurred twice.the vehicle was taken to the dealer and the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 16,000 and the current mileage was 20,000. kmj | |||
| 01/20/2012 | 15990 | ||
| Add on to odi # 10440320 i was driving and twice when i tried to stop to make a turn the engine kept overriding the break and the car kept lurching ahead. i applied the break peddle as hard as i could and the car would not stop. when i released the break peddle, the car started acting normal again. by this time i was way over the center line of the road and if there had been another car at the intersection i would have certainty hit them. this is the second and third time this has happened with this car and i believe it should be taken off the road before someone get killed. if i was pulling up behind another car at a stop sign and this happened i would rear end the car in front. if i was stopping at a pedestrian crossing and this hapened i could run someone over and kill them. | |||
| 12/16/2011 | |||
| I was pulling into parking space, had my foot on the brake, car was almost completely stopped, all of a sudden the car accelerated, traveled approximately 8 feet, the brake didn't stop the car. i hit the brick wall of a busy convenience gas station store, thankfully no one was coming out the door at the time. my first thought was the floor mat had interferred with the gas pedal, but am sure now that was not the case. when a representative of my insurance company called me, he stated that he heard that i had stepped on the gas pedal instead of the brake, this is not true, i am 100 precent sure. my husband was a passenger in the car and after we had calmed done, we discussed what had happened, he stated to me that the car was almost stopped and then just suddenly made a loud roaring sound and accelerated. our car was towed to a hyundai repair station and we are waiting to hear how much the damages are. just the thought of having to drive that car again scares me, it was a very frightening experience, as it happened so fast and i had no control over stopping the car, other than my foot was on the brake and that didn't stop the acceleration. my hope is that this is investigated before any serious injuries or deaths occur. | |||
| 10/21/2011 | 3993 | ||
| I bought the sonata 2011 turbo in 7/15/2011 the first day i test drove the car i asked the sales man if they aligned the car and he said it was done allready. several months later i called them and said the car is out of control the steering keeps to the right and i am tired of pulling it to the left. also the speed is uncontrolabel i have to take my foot of the accelerator in order for the car to slow down other wise i would be going 80mph on the fwy. it is very hard to keep consistency of the speed. i took the car back on october 21 the first time and they told me its normal. i was upset and told them that my 17 year old almost got into an accident due to not being abel to control the car at a turn. they ignored me and still insiste that the car was normal. i went back yesterday for the second time and test drove the car with their mechanic and he said that the car was fine and its all normal. i was never told that there was a recall on the car. i only found out about this today when i went back to speak to the manager for the third time is when they told me that all the sonata 2011 have a pulling problems and it has no return memory after its done pulling so i have to get used to this cause thats what they all do. i am now very upest that i found this out on my own and that they didnt tell me about the recall and that me and my daughter are at risk of an accident at any given time. i had over 25 cars in the past and i know that this car is very unsafe to drive and if nothing is done about this someone will get hurt. i opened up a claim with sonata customer service and i hope this will be taken care off right a way. | |||
| 10/04/2011 | 4000 | ||
| On the way to work this morning, my sonata hybrid started beeping and check charging system appeared on the dashboard. my car suddenly started losing engine power to the point where my car would not move after the stop light turned green, leaving me stuck in the middle of a huge intersection with people almost hitting me. after restarting my car, it finally started to move, but repeated the same instance at the next stop light. this is a serious safety issue. i had to have my car towed to the dealership because i was not going to risk my safety and life. people need to be aware of this issue because if other vehicles are experiencing the same problem, someone could get into a serious car wreck which could be potentially fatal, if happened on a freeway. | |||
| 07/06/2011 | 123456 | ||
| This is what i wrote to hyundai: rented a sonata from avis. loved the car except: safety issue. while using the cruise control the car leaped ahead several times after i had applied the brake (because i was getting too close to the car in front of me) and was temporarily handling speed without the cruise control. nearly had an accident on twq such occasions. then i figured out what was happening. the resume button is so close to the rim of the wheel, and so exposed, that the heel of my right hand was touching it inadvertantly and the cruise control reengaged when i didn't want it to and didn't know it was happening. imho, your button needs to be relocated or protected by a ridge. imho, this is a major safety issue that needs to be addressed now. please let me know if you agree. if not, i will contact the ntsb. thank you. hyundai did not agree that it needed immediate attention, so i am writing to you. i noticed on your site that there were two previous complaints regarding the sonata's speed control, one of them similar in symptom, although the complainant did not recognize the cause. please note, this was a rental, not a purchase, but to get through your form i have to say, later, that it was a purchase. i also invented the mileage, as i do not recall the mileage on the rental car. | |||
| 06/28/2011 | 2500 | ||
| While driving at 55 mph on the highway, the car self engaged and set the cruise control with no driver input. the car started to accelerate to a higher speed, but stopped accelerating when the brake pedal was pressed. the cruise control was off at the time of the incident. the car is less than 2 months old and has already been in the shop for other cruise control related problems. this car is the new sonata hybrid and has had multiple other problems requiring numerous visits to the service department. | |||
| 08/15/2010 | 1000 | ||
| Sonata 2011 horn and acceleration problems. people can not hear the horn. also when i test drove they sonata the test car had problems where there was accelerator problems. when i stepped on the gas the car almost quit, paused and they took off. this is dangerous and could cause an accident by not accelerating in time. this has happened on my car at least 7 times, accelerate, pause or hesitation the the motor kicks in. when i asked the salesman about it at the dealer he told me the motor on the test car was probably cold. this happens when the car is warmed up. this is very scary when you pull out in traffic. also the horn is a joke. you can't hear the horn and it needs to be replaced. | |||