Consumer Complaints


Fail datemilesoccurencesPurchase date
STEERING
02/15/20124751
 I am the owner of a 2012 sonata limited turbo. i have been extremely loyal to the hyundai sonata brand, this being my fourth sonata. i purchased 2 of them used (both 2006's) and the other two brand new (2009 & 2012). until this most recent new vehicle, i have not had a single problem with any of the three others. they are pretty amazing cars, if you ask me. they are a world away from hyundai?s first imports of the excel in 1986. vin number is[xxx]. having driven the car a short time, it seemed to me that the car wandered excessively and always felt on the parkway that you were driving on the crest of the road. at 65 mph and above, my impression is that this car is all over the road. i wrote to hyundai on february 15th, 2012 when the car had 475 miles on it. i was given case number [xxx]. l thought it was alignment problem because of the wandering condition. when picking it up, i asked about what the problem was. they said that it was there was an air pressure problem. no alignment was done. on a winding road, it is all over the road. i wrote again to hyundai on july 19st. i was given case number [xxx]. they said that they would be contacting the service manager. i have yet to hear back from hyundai. i'd like a factory rep or zone manager to drive this car and then examine it to determine what needs to be done to this car to either fix it, or replace it. i?d also like to drive an identical 2012 turbo to see if it is perhaps, just my car that is problematic. this car was brought in three different times to two different dealerships. both say there is nothing wrong with the car, however, independant shops and other people driving this car cornfirm that there is a problem. this car is unsafe to drive on the highways. if you were to lose concentration for even a moment, you would be involved in an accident. *tr
02/15/2012475
 I am the owner of a 2012 sonata limited turbo. i have been extremely loyal to the hyundai sonata brand, this being my fourth sonata. i purchased 2 of them used (both 2006
12/06/20126473
 Bought car as new with 6172 miles, car has consistent pull to right, when trying to make correction, car starts to pull harder. drove car on snowy roads and was unable to keep car in lane at a safe driving speed with traffic, causing me to slow and became a hazard on roadway. have taken to 2 different dealerships 4 times being told that this a normal condition and there is nothing wrong. have taken to third party repair shop, who has documented a pulling problem, but unable to repair due to what they diagnose as a computer power assist problem. drive car only on dry roads and not being used for daily use due to this unsafe and dangerous steering condition.
02/01/201235005
 Vehicle has been to dealership 5 times for steering issue. car pulls to right no matter road conditions, type of road, or speed of vehicle. car showed excessive tire wear around 3500 miles. in total car has been aligned five times, four new tires put on car, new struts and mounts, and new shocks. had independent mechanic drive vehicle after vehicle repaired fifth time and he said there is something definitely wrong with the vehicle's steering. went to the dealership today to inform them that their last attempt to repair the vehicle failed. they basically blew my husband off and told him the car is fixed. however, car is still pulling to the right and he is experiencing arm fatigue from the pulling of the steering wheel. *tr
12/06/20126473
 Bought car as new with 6172 miles, car has consistent pull to right, when trying to make correction, car starts to pull harder. drove car on snowy roads and was unable to keep car in lane at a safe driving speed with traffic, causing me to slow and became a hazard on roadway. have taken to 2 different dealerships 4 times being told that this a normal condition and there is nothing wrong. have taken to third party repair shop, who has documented a pulling problem, but unable to repair due to what they diagnose as a computer power assist problem. drive car only on dry roads and not being used for daily use due to this unsafe and dangerous steering condition.
02/01/20123500
 Vehicle has been to dealership 5 times for steering issue. car pulls to right no matter road conditions, type of road, or speed of vehicle. car showed excessive tire wear around 3500 miles. in total car has been aligned five times, four new tires put on car, new struts and mounts, and new shocks. had independent mechanic drive vehicle after vehicle repaired fifth time and he said there is something definitely wrong with the vehicle's steering. went to the dealership today to inform them that their last attempt to repair the vehicle failed. they basically blew my husband off and told him the car is fixed. however, car is still pulling to the right and he is experiencing arm fatigue from the pulling of the steering wheel.
12/06/20126473
 Bought car as new with 6172 miles, car has consistent pull to right, when trying to make correction, car starts to pull harder. drove car on snowy roads and was unable to keep car in lane at a safe driving speed with traffic, causing me to slow and became a hazard on roadway. have taken to 2 different dealerships 4 times being told that this a normal condition and there is nothing wrong. have taken to third party repair shop, who has documented a pulling problem, but unable to repair due to what they diagnose as a computer power assist problem. drive car only on dry roads and not being used for daily use due to this unsafe and dangerous steering condition.
02/01/20123500
 Vehicle has been to dealership 5 times for steering issue. car pulls to right no matter road conditions, type of road, or speed of vehicle. car showed excessive tire wear around 3500 miles. in total car has been aligned five times, four new tires put on car, new struts and mounts, and new shocks. had independent mechanic drive vehicle after vehicle repaired fifth time and he said there is something definitely wrong with the vehicle's steering. went to the dealership today to inform them that their last attempt to repair the vehicle failed. they basically blew my husband off and told him the car is fixed. however, car is still pulling to the right and he is experiencing arm fatigue from the pulling of the steering wheel.
07/28/201175
 Since purchasing this vehicle, it has had steering problems. it tracks constantly to the left and is exhausting holding the wheel in line on longer trips. i have had it to the dealer four times and they have given a variety of reasons/excuses. the field manager came out and when i picked the car up, all they said was it was fine and nothing was done. it is wearing the tires. i saw that there was some sort of fix for the 2011, but clearly this needs a fix.
11/28/201171
 Since the first day i leased this vehicle i've complained about the steering. i was told that only happened in the 2011 sonata and it has been corrected. the dealer tells me there is nothing wrong! surely there is! the car has a mind of it's own when driving. it is all over the road, when i put on the brake it goes off to the left. i had to react fast in a situation, and i truly thought i was going to flip over due to the steering. the 2012 sonata is a very dangerous when it comes to the steering. *tr
11/28/20117
 Since the first day i leased this vehicle i've complained about the steering. i was told that only happened in the 2011 sonata and it has been corrected. the dealer tells me there is nothing wrong! surely there is! the car has a mind of it's own when driving. it is all over the road, when i put on the break it goes off to the left. i had to react fast in a situation, and i truly thought i was going to flip over due to the steering. the 2012 sonata is a very dangerous when it comes to the steering.
08/22/20117601
 While braking hard to avoid a coyote, vehicle pulled hard right even though i was trying to steer left. was pulled off road to the right and hit a driveway. caused extensive damage to under carriage and bumper. notified dealership of the issue while vehicle was repaired at the same dealership i purchased vehicle from. at the end of september 2011, i received an e-mail from hyundai blue link that there was an issue with the esc (electronic steering control). brought the vehicle to the dealership and was told that it was an error with the blue link system. a month later, another e-mail, took car back to dealership, they performed diagnostics and a clock wheel sensor was dead in the steering column. the esc adjusts pressure to the brake calipers in an attempt to maintain the vehicle in the same direction before braking. was told by service manager that if a sensor was bad in the steering column, it would affect the braking and could have caused the vehicle to improperly apply braking pressure thus pulling the car off the road. contacted insurance company and they were pursuing hyundai about this issue. *tr
08/22/2011760
 While braking hard to avoid a coyote, vehicle pulled hard right even though i was trying to steer left. was pulled off road to the right and hit a driveway. caused extensive damage to under carriage and bumper. notified dealership of the issue while vehicle was repaired at the same dealership i purchased vehicle from. at the end of september 2011, i received an e-mail from hyundai blue link that there was an issue with the esc (electronic steering control). brought the vehicle to the dealership and was told that it was an error with the blue link system. a month later, another e-mail, took car back to dealership, they performed diagnostics and a clock wheel sensor was dead in the steering column. the esc adjusts pressure to the brake calipers in an attempt to maintain the vehicle in the same direction before braking. was told by service manager that if a sensor was bad in the steering column, it would affect the braking and could have caused the vehicle to improperly apply braking pressure thus pulling the car off the road. contacted insurance company and they were pursuing hyundai about this issue.
04/21/2012251
 2012 sonata will not drive straight, it pulls to the left mostly but also to the right. basically the car swerves all over the road, especially at higher speeds. i took it back to the dealership and they told me all foreign cars drive like this. they adjusted the tire pressure but that did not solve the problem. i do not feel safe driving the car. hyundai issued a service campaign to fix the 2011 sonatas for this exact problem, why can't they just do the same for the 2012s? *tr
04/21/201225
 2012 sonata will not drive straight, it pulls to the left mostly but also to the right. basically the car swerves all over the road, especially at higher speeds. i took it back to the dealership and they told me all foreign cars drive like this. they adjusted the tire pressure but that did not solve the problem. i do not feel safe driving the car. hyundai issued a service campaign to fix the 2011 sonatas for this exact problem, why can't they just do the same for the 2012s?
07/10/20125601
 Above 55 mph the steering is extremely hard. small movements of the steering wheel cause large lateral movements of the vehicle requiring over steer to correct. at 55 mph and greater , the feel is like manual steering causing arm and wrist fatigue. *tr
07/10/2012560
 Above 55 mph the steering is extremely hard. small movements of the steering wheel cause large lateral movements of the vehicle requiring over steer to correct. at 55 mph and greater , the feel is like manual steering causing arm and wrist fatigue.
04/05/20124000
 - main symptom. : unstable driving condition. 1. steering won't be perfectely centered after making turn ( both left and right) as much as 1/2 inches at any speed. 2. easely wandered even after manually centered. it has a driver make adjustments constantly. simply, my car doesn't go straight. in order to keep track, i need to keep making steering adjustments at any speed. i feel like unstable, wandering on highway. i visited dealer, issued case to hyundai customer center. but dealer said there is no solution (they did their best) , customer ctr. said there is no safety issue.(not sure but seems like they noticed) since my 20 more yrs driving. this is the most ridiculous experience. whatever they said, this is definitely safety issue. please check it out.
06/09/2012
 After purchasing the car new in sept of 2011, we received notice from hyundai advising of recall due to pulling whiling driving. we contacted the local dealer multiple times and were advised they were waiting on the technical specification on how to fix the problem. this has continued since november of 2011. the driving condition of the car has continued to decline and has even caused the front two tires excessive wear. the front tires already need replacement. the car drifts off to the right severely when you release the steering wheel, causing fatiguing of the arms due to continued correction of the steering.
04/01/201250
 The vehicle wanders at highway speeds. it is not suitable for highway driving as it is very fatiguing to drive any distance on the highway. i am constantly fighting with the steering to stay in my lane. most of my driving is on the highway and this problem is very much a safety concern.
03/22/2012600
 Purchased mar 15 2012 and 1st highway driving was mar 22, 2012. at approx 50 mph and greater vehicle wanders enough from left to right to require constant correction to keep it from going over center line or off side of road. if i adjust steering to left vehicle continues to left requiring an immediate adjustment to right which causes vehicle to continue to right, etc, etc, etc. no accident so far. however, have gone over center line and off side of road periodically. bottom line ... my wife and i are concerned about our safety driving this vehicle. will email info to dealer.
04/02/2012104/02/2012
 2012 hyundai sonata. consumer writes in regards to vehicle drifting while driving *tgw
01/02/201210
 Purchased 2012 hyundai sonata in december of 2011. steering feel is extremely light/loose, especially at highway speeds. car wants to wander from side to side and constant incremental steering adjustments are needed by the driver to keep the vehicle tracking straight. creates a danger if over-steer is applied by driver during an adjustment in an effort to keep car straight. have heard that many owners are having the same problem.
03/22/2012600
 Purchased mar 15 2012 and 1st highway driving was mar 22, 2012. at approx 50 mph and greater vehicle wanders enough from left to right to require constant correction to keep it from going over center line or off side of road. if i adjust steering to left vehicle continues to left requiring an immediate adjustment to right which causes vehicle to continue to right, etc, etc, etc. no accident so far. however, have gone over center line and off side of road periodically. bottom line ... my wife and i are concerned about our safety driving this vehicle. will email info to dealer.
04/02/2012104/02/2012
 2012 hyundai sonata. consumer writes in regards to vehicle drifting while driving *tgw
01/02/201210
 Purchased 2012 hyundai sonata in december of 2011. steering feel is extremely light/loose, especially at highway speeds. car wants to wander from side to side and constant incremental steering adjustments are needed by the driver to keep the vehicle tracking straight. creates a danger if over-steer is applied by driver during an adjustment in an effort to keep car straight. have heard that many owners are having the same problem.
03/22/2012600
 Purchased mar 15 2012 and 1st highway driving was mar 22, 2012. at approx 50 mph and greater vehicle wanders enough from left to right to require constant correction to keep it from going over center line or off side of road. if i adjust steering to left vehicle continues to left requiring an immediate adjustment to right which causes vehicle to continue to right, etc, etc, etc. no accident so far. however, have gone over center line and off side of road periodically. bottom line ... my wife and i are concerned about our safety driving this vehicle. will email info to dealer.
04/02/2012104/02/2012
 2012 hyundai sonata. consumer writes in regards to vehicle drifting while driving *tgw
01/02/201210
 Purchased 2012 hyundai sonata in december of 2011. steering feel is extremely light/loose, especially at highway speeds. car wants to wander from side to side and constant incremental steering adjustments are needed by the driver to keep the vehicle tracking straight. creates a danger if over-steer is applied by driver during an adjustment in an effort to keep car straight. have heard that many owners are having the same problem.
04/02/2012104/02/2012
 2012 hyundai sonata. consumer writes in regards to vehicle drifting while driving *tgw
01/02/201210
 Purchased 2012 hyundai sonata in december of 2011. steering feel is extremely light/loose, especially at highway speeds. car wants to wander from side to side and constant incremental steering adjustments are needed by the driver to keep the vehicle tracking straight. creates a danger if over-steer is applied by driver during an adjustment in an effort to keep car straight. have heard that many owners are having the same problem.
09/12/2011
 Vehicle does not track straight, pulls to the left or right. purchased car 9/10/12. earliest appointment to returned to dealer 9/22/11. tech. reset tire pressure. he drove vehicle and verified complaint. track balance -tracked for 17 seconds. contacted dealer again but had to leave for florida. went to orlando dealer jan.3, 2012. they indicated nj dealer replaced both tie rods, performed alignment, recalibrated steering, checked tire pressure. no change in performance. constant corrections are needed to keep vehicle in proper direction. difficult to control at any speed. contacted nj dealer(brad benson) numerous times to restate that this car is not safe to drive. returning to the dealer april,2012 to request replacement. this car not safe to drive!
09/18/2011
 2012 sonata ltd 2.0t - steering is difficult to control at random times and at various speeds. however, it is especially noticeable at highway speeds. car pulls in both directions but mainly left. must keep steering wheel turned slightly to the right most of the time to keep the car straight at highway speeds.
03/15/2012197
 Vehicle does not track straight. pulls to the left or right at any speed. particularly after making a left or right turn, either as a lane change or a proper turn. took it to the dealership after the second week of ownership and had them test the car. they informed me that nothing was wrong, and maybe the issue was torque steer. i told them that i know about torque steer and that it was not the issue. they said everything looked good after their tech and service manager took it out for a test drive. i will be going in tomorrow for a second look at the vehicle because it seems to be getting progressively worse.
09/18/2011
 2012 sonata ltd 2.0t - steering is difficult to control at random times and at various speeds. however, it is especially noticeable at highway speeds. car pulls in both directions but mainly left. must keep steering wheel turned slightly to the right most of the time to keep the car straight at highway speeds.
03/15/2012197
 Vehicle does not track straight. pulls to the left or right at any speed. particularly after making a left or right turn, either as a lane change or a proper turn. took it to the dealership after the second week of ownership and had them test the car. they informed me that nothing was wrong, and maybe the issue was torque steer. i told them that i know about torque steer and that it was not the issue. they said everything looked good after their tech and service manager took it out for a test drive. i will be going in tomorrow for a second look at the vehicle because it seems to be getting progressively worse.
09/18/2011
 2012 sonata ltd 2.0t - steering is difficult to control at random times and at various speeds. however, it is especially noticeable at highway speeds. car pulls in both directions but mainly left. must keep steering wheel turned slightly to the right most of the time to keep the car straight at highway speeds.
03/15/2012197
 Vehicle does not track straight. pulls to the left or right at any speed. particularly after making a left or right turn, either as a lane change or a proper turn. took it to the dealership after the second week of ownership and had them test the car. they informed me that nothing was wrong, and maybe the issue was torque steer. i told them that i know about torque steer and that it was not the issue. they said everything looked good after their tech and service manager took it out for a test drive. i will be going in tomorrow for a second look at the vehicle because it seems to be getting progressively worse.
09/18/2011
 2012 sonata ltd 2.0t - steering is difficult to control at random times and at various speeds. however, it is especially noticeable at highway speeds. car pulls in both directions but mainly left. must keep steering wheel turned slightly to the right most of the time to keep the car straight at highway speeds.
03/15/2012197
 Vehicle does not track straight. pulls to the left or right at any speed. particularly after making a left or right turn, either as a lane change or a proper turn. took it to the dealership after the second week of ownership and had them test the car. they informed me that nothing was wrong, and maybe the issue was torque steer. i told them that i know about torque steer and that it was not the issue. they said everything looked good after their tech and service manager took it out for a test drive. i will be going in tomorrow for a second look at the vehicle because it seems to be getting progressively worse.
09/18/2011
 2012 sonata ltd 2.0t - steering is difficult to control at random times and at various speeds. however, it is especially noticeable at highway speeds. car pulls in both directions but mainly left. must keep steering wheel turned slightly to the right most of the time to keep the car straight at highway speeds.
03/15/2012197
 Vehicle does not track straight. pulls to the left or right at any speed. particularly after making a left or right turn, either as a lane change or a proper turn. took it to the dealership after the second week of ownership and had them test the car. they informed me that nothing was wrong, and maybe the issue was torque steer. i told them that i know about torque steer and that it was not the issue. they said everything looked good after their tech and service manager took it out for a test drive. i will be going in tomorrow for a second look at the vehicle because it seems to be getting progressively worse.
03/09/2012200
 Recently purchased 2012. the car only has 600 miles on it. steering is very hard to control. the car runs off the road if you dont pay attention. it is extremely hard to control on the highway. in order to keep control of the car you must constantly steer the vehicle from side to side. the car goes to the right and then will immediatly go to the left. this car is unsafe.
01/09/2012250
 Tl* the contact owns a 2012 hyundai sonata. the contact stated that the steering wheel would move from left to right abnormally when driving at any speed. the steering became hard to control and caused the vehicle to swerve out of the lane in which the contact was traveling. the vehicle was taken to the dealer several times for the failure. the dealer performed an alignment twice but failure was not corrected. the steering continued to pull from side to side. the manufacturer was made aware of the failure and advised the contact that the vehicle was safe to drive. the vehicle was not repaired. the failure mileage was 250 and the current mileage was 2,000.
01/09/2012250
 Tl-the contact owns a 2012 hyundai sonata. the contact stated that the steering wheel would move from left to right abnormally when driving at any speed. the steering became hard to control and caused the vehicle to swerve out of the lane in which the contact was traveling. the vehicle was taken to the dealer several times for the failure. the dealer performed an alignment twice but failure was not corrected. the steering continued to pull from side to side. the manufacturer was made aware of the failure and advised the contact that the vehicle was safe to drive. the vehicle was not repaired. the failure mileage was 250 and the current mileage was 2,000. kmj
01/09/2012250
 Tl-the contact owns a 2012 huyndai sonata. the contact stated the vehicle steering pulled to left, and right while driving at any speed. the steering was hard control and caused the vehicle to swerve out of the lane. the vehicle was taken to the dealer several times for the failure. the dealer performed an alignment twice, but failure was not corrected. the steering continues to pull to the left, and right. the manufacturer was made aware of the failure, and advised that the vehicle was safe to drive. the vehicle was not repaired. the failure mileage was 250, and the current mileage was 2,000. li
09/05/2011100
 Erratic steering pulls lft or right mainly right brought in 3x still not fixed
09/10/2011700
 Tl- the contact owns a 2012 hyundai sonata. the contact stated that the power steering failed while driving 45 mph. the steering wheel independently turned left and the contact was unable to control the steering, lost control of the vehicle and crashed into a light pole. the vehicle was towed to the dealer where a diagnostic was performed but the test did not generate a failure code. the vehicle was not repaired. the failure and the current mileage was 700. kmj
09/10/2011700
 Tl-the contact owns a 2012 hyundai sonata. the contact stated while driving at 45mph the steering failed. the vehicle steering turned to the left the driver was unable to control the steering, lost control of the vehicle and crashed into light pole. the vehicle was towed to the dealership. the dealership performed a diagnostic that was unable to locate a failure code. the driver and passenger did not receive injuries. the vehicle was not repaired. the failure and the current mileage was 700. li
08/15/2011201
 As soon as i started driving my new 2012 hyundai sonata, i noticed that it was pulling to the right. the first time i brought it back to the dealer, they cross rotated and balanced the tires, and adjusted the tire pressure. i was told the technician restested vehicle operation, that the tracking was okay, and no further action was required. the minute i left the dealership, however, the car was still drifting to the right, exactly as it had been when i brought the car in. when i brought the car back the second time, the service manager said that they performed an alignment inspection and found camber settings out of adjustment. to resolve the issue, they installed camber bolt kits to get settings into specs. when i left the dealership this time, i noticed that the pull seemed less hard, and the drift took longer, but it ultimately drifted to the right again. i went back and spoke to the service manager who said that it is possible that road crowing is now causing the drift, and that i should continue to drive the car to evaluate. if i still feel there is a problem, they will have the technician test drive the car with me present.
09/29/20111000
 Three problems cropped up immediately or shortly after initial ownership. the car pulls to the right, and the steering wheel must be turned to the left of center to compensate when driving on a flat surface. second, the sunroof area developed a loud creaking sound when the car is driven through a turn or over uneven road surface. third, and most alarmingly, the cruise control intermittently fails to disengage when the cancel button is pressed. it also intermittently fails to engage when the set button is pressed. if the cruise control has failed to disengage, tapping the brake or pressing the main on/off button will cause it to disengage. however, the confusion that comes from the cancel button failure may lead to an accident. the dealer cannot replicate the problem during a short test drive and refuses to replace or test the electronic modules.
09/01/201140
 I have had issues with my hyundai sonata gls from day 1 (purchase date 8/31/11) with regards to the steering alignment. the car will either drift or pull to the right. i returned it for service 3 days after i purchased the car and they fixed the alignment. i returned the car on 10/10/11 with the same problem and they told me that hyundai recently issued a recall just a couple of weeks ago which i cannot find and that hyundai has found a fix for this problem. they checked the alignement and said it was spot on and they did something to the tires. according to the service center this will fix the problem. the car still drifts to the right.
09/25/2011125
 At highway speeds i noticed a slight drift, car seems to be teedering on center and require lots of corrections to go straight. feels ok at lower speeds.
09/05/2011100
 Vehicle pulls to the right all the time. dealer indicates alignment is ok per their alignment calibration machine but the mechanic acknowledges it is still pulling to the right. the frustrating part of all of this is that the 2011 sonata we test drove also had the pulling to the right issue and the salesman just told us it needed an alignment.
08/22/201134
 Car pulls to the right start in the left lane on a five lane road it will be in the first lane in one city block had it back for service three times still the same
08/29/2011100
 My brand new 2012 hyundai sonata pulls hard to the right. took it in for repair, dealer said nothing was wrong. left the car dealership and nothing was fixed. still pulling hard to the right. i set another appointment to take the car back in.
08/22/201134
 Car pulls to the right start in the left lane on a five lane road it will be in the first lane in one city block had it back for service three times still the same
08/29/2011100
 My brand new 2012 hyundai sonata pulls hard to the right. took it in for repair, dealer said nothing was wrong. left the car dealership and nothing was fixed. still pulling hard to the right. i set another appointment to take the car back in.
08/09/2011100
 Vehicle pulls right. constant correction needed when driving. the slightest amount of crown slope makes it pull to the right. even on a flat surface like a parking lot it will drive to the right.